{"id":100,"date":"2022-06-12T22:40:00","date_gmt":"2022-06-12T20:40:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=100"},"modified":"2025-08-05T19:32:35","modified_gmt":"2025-08-05T17:32:35","slug":"week-6-7-10-june","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/06\/12\/week-6-7-10-june\/","title":{"rendered":"Week #6 at the Digital Service: Notes for\u00a07\u201310 June"},"content":{"rendered":"\n<p>That was another short work week, allowing me to spend more leisure time in London with reasonably pleasant weather. Among other things, I used it to train more for the company run next week.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Measuring things<\/h2>\n\n\n\n<p>As the second quarter comes to an end in a few weeks, we started reviewing the objectives and key results (OKRs) in the organisation. Those exist for the organisation, all product teams, non-product teams, and also cross-discipline functions.<\/p>\n\n\n\n<p>The process and approach are still iterated at multiple levels of the organisation, but after two rounds, it already feels reasonably mature. The OKRs at the organisational level are linked to&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/digitalservice.bund.de\/blog\/strategische-ausrichtung-2022\" target=\"_blank\">the Digital Service\u2019s mission<\/a>.<\/p>\n\n\n\n<p>My colleague <a href=\"https:\/\/twitter.com\/DigitalServ4Ger\/status\/1532653322590642184\/photo\/1\">Sonja recently spoke about our approach to OKRs<\/a>. And we should blog about our experience and learning soon, too, cause it\u2019s well worth more exchange \u2013 especially in other parts of German government and the public sector.<\/p>\n\n\n\n<p>One of the cross-functional objectives is to make core company goals and metrics transparent for everyone in the organisation. Practically, that includes setting up dashboards and measuring relevant key performance indicators in each discipline. For design, we discussed what that means. <\/p>\n\n\n\n<p>The one we decided to start with is user research activities across product teams. I want everyone in the organisation to see how much we are in touch with the users of the things we are developing. The aim is not to increase the metric indefinitely but to ensure we get user input regularly. We should be able to collect the retrospective data for 2022 in the coming days and establish a base line.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Learning about accessibility in Germany<\/h2>\n\n\n\n<p>Accessibility is not optional for public sector websites, apps and online services. Therefore, everyone in the organisation \u2013 or at least in product teams \u2013 needs to know about it. So on Thursday, we had an excellent 2.5-hour introductory training run by Sozialhelden, a Berlin-based non-profit organisation.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">It\u2019s always impressive to see how and how fast someone is using their screen reader \u2013 in an <a href=\"https:\/\/twitter.com\/hashtag\/accessibility?src=hash&amp;ref_src=twsrc%5Etfw\">#accessibility<\/a> training from <a href=\"https:\/\/twitter.com\/SOZIALHELDEN?ref_src=twsrc%5Etfw\">@Sozialhelden<\/a>*innen, their Marie just gave a demo.<a href=\"https:\/\/twitter.com\/hashtag\/A11y?src=hash&amp;ref_src=twsrc%5Etfw\">#A11y<\/a> <a href=\"https:\/\/t.co\/2By0ASkOLf\">pic.twitter.com\/2By0ASkOLf<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1534462729808928768?ref_src=twsrc%5Etfw\">June 8, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>The session included a screen reader demo, some inputs and time for questions. In it, we learned how German accessibility is different from the related EU Directive.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Helpful to understand the differences in <a href=\"https:\/\/twitter.com\/hashtag\/accessibility?src=hash&amp;ref_src=twsrc%5Etfw\">#accessibility<\/a> guidelines and laws issued at world, EU and national levels.<a href=\"https:\/\/twitter.com\/SOZIALHELDEN?ref_src=twsrc%5Etfw\">@Sozialhelden<\/a> explain how the German law asks for the most, in total, 92 test steps \u2013 but largely overlaps and covers the same topics as WCAG.<a href=\"https:\/\/twitter.com\/hashtag\/A11y?src=hash&amp;ref_src=twsrc%5Etfw\">#A11y<\/a> <a href=\"https:\/\/t.co\/DWw54wDxdJ\">pic.twitter.com\/DWw54wDxdJ<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1534465972014292993?ref_src=twsrc%5Etfw\">June 8, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Blogging again<\/h2>\n\n\n\n<p>In the remaining days, I finished the first general design blog post with the design team\u2019s help. As we haven\u2019t spoken about what design actually is to us, what range of design we mean (graphic design to interaction design to service design to policy and systems design), and what designers do, we need just that. <\/p>\n\n\n\n<p>We\u2019d like to write many other specific blog posts, but we have to start with the basics. The audience is twofold: people in public administration who only have a vague understanding of what we mean when we say design. And people who are designers working in the private sector and not sure what our design approach looks like.<\/p>\n\n\n\n<p>The draft now contains the views of 5 designers and should be out at the beginning of next week. By having multiple views from designers at DigitalService, we give an insight into designers\u2019 motivations and considerations for design in our organisation. That matters as we are recruiting and must reach far beyond our circles and networks.<\/p>\n\n\n\n<p>For broad blog topics, finding a suitable image is the hardest. A few months back, when wrapping things up at the Cabinet Office, I reviewed the photos created and used on the UK\u2019s <a href=\"https:\/\/designnotes.blog.gov.uk\/\">Design in Government<\/a> and <a href=\"https:\/\/services.blog.gov.uk\/\">Services in Government<\/a> blog. I identified 3 main archetypes:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Closeup of something<\/li><li>A service screen or slide on a device with a few props<\/li><li>Multiple people in a room<br><br>In addition, a few blog posts had graphics and illustrations.<\/li><\/ul>\n\n\n\n<p>The aesthetics of the DigitalService\u2019s website are a bit different. The main photographer created very bright photos with lots of daylight and vibrant but also colder colours. I\u2019m unsure if I\u2019ll match them.<\/p>\n\n\n\n<p>For the blog post, I tried to find German-language tools that help determine the reading age and complexity of the language. I looked into the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/en.wikipedia.org\/wiki\/Flesch%E2%80%93Kincaid_readability_tests\" target=\"_blank\">Flesch\u2013Kincaid readability test<\/a>&nbsp;to check how difficult a text is to understand. I need to spend more time on understanding how we might be able to use tools like that for content design and making sure the language of services is consistently clear and straightforward.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Planning international activities<\/h2>\n\n\n\n<p>Thursday evening, Paloma and I had the chance to meet in person and plan activities for the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/international.gov-design.com\/\" target=\"_blank\">International Design in Government community<\/a>. We have sorted all topics for the monthly calls, looked into community activities and meetups, and prepared a new format for engagement and knowledge sharing.<\/p>\n\n\n\n<p>Via Mega Mentor, I also spoke to someone working with Thailand\u2019s new policy lab and hope we can invite someone from there to a call later this year.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Always glad &amp; grateful for exchanges via <a href=\"https:\/\/twitter.com\/Mega_Mentor?ref_src=twsrc%5Etfw\">@Mega_Mentor<\/a> w\/ people from all parts of the public sector globally\u2014just in the last few weeks, I spoke to people working for &amp; with governments in ???????????????<br><br>I gain perspectives &amp; insights, learn about familiar challenges in new contexts <a href=\"https:\/\/t.co\/39soEMllQX\">https:\/\/t.co\/39soEMllQX<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1535334047207104513?ref_src=twsrc%5Etfw\">June 10, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Looking sideways, I found the published version of the UK government\u2019s digital and data strategy for 2022 to 2025 remarkable in a few ways.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">The UK government published a new digital and data strategy for 2022\u20132025.<br><br>Things that stand out:<br>\u2022 it\u2019s clearly sliced into distinct missions<br>\u2022 it has departmental sponsorship<br>\u2022 it talks about tracking progress<br><br>Bonus: It includes a list of services<a href=\"https:\/\/t.co\/ryowjhg2Tj\">https:\/\/t.co\/ryowjhg2Tj<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1535023907350118400?ref_src=twsrc%5Etfw\">June 9, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>The strategy also includes\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.gov.uk\/government\/publications\/digital-data-and-technology-essentials-for-senior-civil-servants\/digital-data-and-technology-essentials-for-senior-civil-servants\" target=\"_blank\">new skill digital requirements for Senior Civil Servants<\/a>\u00a0in the UK. They must acquire digital, data and technology essentials, an innovation mindset and take a users-first approach. <\/p>\n\n\n\n<p>From that section:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\"><p>I understand that users are at the heart of what government does, and I encourage user research to\u00a0<a href=\"https:\/\/www.gov.uk\/service-manual\/user-research\/start-by-learning-user-needs\">understand user needs<\/a>.<\/p><p>I understand that government digital services must be carefully designed to meet user needs. I recommend researching user journeys to provide a\u00a0<a href=\"https:\/\/www.gov.uk\/service-manual\/service-standard\/point-3-join-up-across-channels\">joined up experience<\/a>.<\/p><p>I understand that public sector services must be accessible to all users, and I ensure that\u00a0<a href=\"https:\/\/www.gov.uk\/guidance\/accessibility-requirements-for-public-sector-websites-and-apps\">accessibility regulations<\/a>\u00a0and best practice are followed.\u201d<\/p><cite>\u2014 from the \u2018Digital, Data and Technology essentials for senior civil servants\u2019 guidance, published 31 May 2022<\/cite><\/blockquote>\n\n\n\n<p>I had the chance to feed into this back in late winter when my colleague Barbra developed it. I now wish something vaguely similar existed for Germany, too, as digital literacy among senior public servants isn\u2019t where it should be.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">What\u2019s next<\/h2>\n\n\n\n<p>Next week is the Berlin company run, our organisation\u2019s summer party, and we\u2019ll have public sector essentials talk. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>In week note #6, Martin reflects on the shorter work week from 7\u201310 June.<\/p>\n","protected":false},"author":1,"featured_media":101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #6 at the Digital Service: Notes for\u00a07\u201310 June - 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