{"id":1367,"date":"2023-04-30T19:59:26","date_gmt":"2023-04-30T17:59:26","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=1367"},"modified":"2023-04-30T19:59:28","modified_gmt":"2023-04-30T17:59:28","slug":"week-52-at-the-digital-service-notes-for-24-28-april-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/","title":{"rendered":"Week #52 at the Digital Service: Notes for 24\u201328 April 2023"},"content":{"rendered":"\n<p>To support organisational memory and record activities in our office space, I framed two recently printed posters.<\/p>\n\n\n\n<p>Daphne put together a poster collecting the team\u2019s favourite feedback for the property tax declaration service, which is slowly phasing out. The poster contains quotes from individual users who contacted our support or posted on social media and what various journalists wrote about the service. Our ministerial partners received copies of the posters and also got a small booklet version of those quotes and some more.<\/p>\n\n\n\n<p>The second poster is the one from last week\u2019s meetup. May it be a good reminder to keep our doors open and invite people to formats like these. The 4 video recordings from the meetup have received close to 300 views. That means more people saw the talks after the event than during.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">All 3 talks from last week\u2019s Berlin public sector innovation meetup are available on YouTube.<br><br>Our 5 speakers from <a href=\"https:\/\/twitter.com\/citylabberlin?ref_src=twsrc%5Etfw\">@citylabberlin<\/a>, <a href=\"https:\/\/twitter.com\/DigitalServBund?ref_src=twsrc%5Etfw\">@DigitalServBund<\/a> and <a href=\"https:\/\/twitter.com\/liqd_de?ref_src=twsrc%5Etfw\">@liqd_de<\/a> discussed iterative, user-centred, open-source projects in 3 different talks \u2013 all in English:<a href=\"https:\/\/t.co\/vOgPgT5s5Y\">https:\/\/t.co\/vOgPgT5s5Y<\/a> <a href=\"https:\/\/t.co\/YIOZxwMoG8\">pic.twitter.com\/YIOZxwMoG8<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1650421903641698306?ref_src=twsrc%5Etfw\">April 24, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>After the meetup is before the meetup. So we started discussing the follow-up event \u2013 for around the same time as the \u2018<a href=\"https:\/\/creativebureaucracy.org\/\">Creative Bureaucracy Festival<\/a>\u2019 takes place in Berlin in mid-June. Turning it into some international cross-collaboration, I spoke with meetup co-runners Christian and Magda, and also GDS colleagues Kara and Paloma about it. <\/p>\n\n\n\n<p>With Kara and Paloma, I am looking into organising a fish bowl-style conversation as part of the core festival programme. Our working title for the 45-minute conversation format is \u2018The long slog of public service transformation\u2019. We reached out to colleagues from Cyprus, Estonia, France, and Italy. After discussing the challenges of public service transformation in last week\u2019s Apolitical session, it struck a cord on social media.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Last week, in an <a href=\"https:\/\/twitter.com\/apoliticalco?ref_src=twsrc%5Etfw\">@ApoliticalCo<\/a> workshop together with <a href=\"https:\/\/twitter.com\/LouDowne?ref_src=twsrc%5Etfw\">@LouDowne<\/a>, I talked about the long slog of public <a href=\"https:\/\/twitter.com\/hashtag\/ServiceDesign?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceDesign<\/a>\u2014how hard it is.<br><br>In September, at <a href=\"https:\/\/twitter.com\/SDinGov?ref_src=twsrc%5Etfw\">@SDinGov<\/a>, <a href=\"https:\/\/twitter.com\/KaraKane_kk?ref_src=twsrc%5Etfw\">@KaraKane_kk<\/a> &amp; I will discuss it in further detail.<br><br>You can find last week\u2019s recording here:<a href=\"https:\/\/t.co\/Z3vqBEu0db\">https:\/\/t.co\/Z3vqBEu0db<\/a> <a href=\"https:\/\/t.co\/FvyRUG0nr8\">pic.twitter.com\/FvyRUG0nr8<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1651235556561412099?ref_src=twsrc%5Etfw\">April 26, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>In the coming months, we will develop the talk and ideas around that theme. Kara\u2019s and my submission for the\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/govservicedesign.net\/\" target=\"_blank\">\u2018Service design in government\u2019 conference<\/a>\u00a0in September got accepted. So we\u2019ll talk about the long slog of public service design in Edinburgh. And we\u2019ll make another submission for the Service Design Network conference coming to Berlin in autumn. A few different formats spanning several months will allow us to develop the material more nuanced and interactively.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Discussing the application of values and principles<\/h2>\n\n\n\n<p>Continuing my work on applying service standards, I spoke to Theo, the service assurance lead in the Government of Cyprus. He walked me through their approach to assessing the work on 30 contracted digital suppliers and kindly shared their material with me. I\u2019m summarising what I learned from international colleagues in the past few weeks and will share it with more people around me.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Gov\u2019t <a href=\"https:\/\/twitter.com\/hashtag\/ServiceStandard?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceStandard<\/a> remains the best framework to help digital teams work the right way &amp; create services that work well for users.<br><br>To learn more about reviews &amp; assurance, I spoke to int\u2019l colleagues <a href=\"https:\/\/twitter.com\/PhilippaNewis?ref_src=twsrc%5Etfw\">@PhilippaNewis<\/a>?? <a href=\"https:\/\/twitter.com\/DhruvSharma101?ref_src=twsrc%5Etfw\">@dhruvsharma101<\/a>??????? <a href=\"https:\/\/twitter.com\/Theo_Deme?ref_src=twsrc%5Etfw\">@Theo_Deme<\/a>?? recently. Helpful exchange!<\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1651161948350709766?ref_src=twsrc%5Etfw\">April 26, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>For several teams at Digital Service, we scheduled follow-up sessions to discuss the German service standard and how to meet its 19 principles. Naturally, the format will differ and depend on the maturity of the work and the phase of their development. I also continued to make good progress on a related blog post about its application in our organisation and have the publication of our 2 service self-assessments ready for publication shortly.<\/p>\n\n\n\n<p>With a focus on internally applied principles, we had the organisation-wide introduction of our collectively written values. <\/p>\n\n\n\n<p>Those values are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Focus on impact<\/li>\n\n\n\n<li>Care to challenge<\/li>\n\n\n\n<li>Take ownership<\/li>\n\n\n\n<li>Open by default<\/li>\n\n\n\n<li>Embrace diverse perspectives<\/li>\n\n\n\n<li>Dare to learn<\/li>\n<\/ul>\n\n\n\n<p>They have been in the works for a few months, with my colleagues Fabian and Sonja navigating and steering the process. They included a working group consisting of people from all disciplines and involved two rounds of review with the extended leadership.<\/p>\n\n\n\n<p>To make them tangible, get people to make themselves familiar with them and share stories about how we have used them in the past, Fabian and Sonja ran a 90-minute in-person workshop. Another remote version is planned for next week. In addition, Daphne and I are working on some visualisations to manifest the values in our office space. I also expect a blog post to present them shortly on our website and summarise the engaging development process.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Today, we played values bingo\u2014as part of our organisation\u2019s values definition process, <a href=\"https:\/\/twitter.com\/SonjaAnton1?ref_src=twsrc%5Etfw\">@SonjaAnton1<\/a> &amp; <a href=\"https:\/\/twitter.com\/FabianKlenk?ref_src=twsrc%5Etfw\">@FabianKlenk<\/a> facilitated playful, engaging mini-sessions to have colleagues reflect on and share moments we apply our values.<br><br>A great example of how learning + play go together! <a href=\"https:\/\/t.co\/mKsuIN0dKA\">pic.twitter.com\/mKsuIN0dKA<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1651604141645414401?ref_src=twsrc%5Etfw\">April 27, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Meanwhile, in the design discipline, my colleagues Carina and Marlene shared the latest version of our design principles. Colleagues from our communication team helped refine them over the last few weeks, and I cannot wait to put them on our website shortly, too. The design principles guide us in developing and designing products and services, while the organisational values guide individual behaviour and support teams\u2019 decision-making.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>On Tuesday, our first in-house senior user researcher starts. It\u2019s been about 9 months since we first opened the role, started recruiting and got her to sign the contract just before Christmas. I\u2019m glad and excited that we can work on improving our research practice with focus and attention.  <\/p>\n\n\n\n<p>Next week, we\u2019ll wrap up some interviews and hopefully make applicants offers. There is quite a bit of work to do on a number of projects. So, we will benefit from a few more designers to help us and grow our capacity and capability.<\/p>\n\n\n\n<p>Wrapping up my first year at Digital Service, I\u2019ve started penning a short article with tips for senior digital leaders trying to improve public services. That is timely as the City of Berlin just changed government and appointed a new Chief Digital Officer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Completing his 52nd week at Digital Service, Martin reflects on the long slog of public service design, why things are hard and how to cope. He works with colleagues to discuss this at several upcoming events. Also, values and principles got quite some space this week.<\/p>\n","protected":false},"author":1,"featured_media":1368,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-1367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #52 at the Digital Service: Notes for 24\u201328 April 2023 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #52 at the Digital Service: Notes for 24\u201328 April 2023\",\"datePublished\":\"2023-04-30T17:59:26+00:00\",\"dateModified\":\"2023-04-30T17:59:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/\"},\"wordCount\":878,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2023\/04\/Posters-framed-at-DigitalService.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/04\/30\/week-52-at-the-digital-service-notes-for-24-28-april-2023\/\",\"name\":\"Week #52 at the Digital Service: Notes for 24\u201328 April 2023 - 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