In 2 different and different scoped workshops, my colleague Caroline and I ran tax and justice teams through the Service Standard. Some members were already familiar with it, others not at all. One team is in discovery, and the other is developing alpha prototypes already.<\/p>\n\n\n\n
For both, we gave some context first and allowed them to read all 19 points in silence. Afterwards, we collected and discussed their questions and how to record progress continuously. In one team, some had already worked against the standard and written a detailed self-assessment against a service they had been previously developing. So we did some story time to let the team members hear about their experience.<\/p>\n\n\n\n
For both teams, we plotted a path forward, discussed how to formalise such workshops and make them available to other digital teams in the public sector later, too.<\/p>\n\n\n\n