{"id":1552,"date":"2023-05-28T22:35:00","date_gmt":"2023-05-28T20:35:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=1552"},"modified":"2023-05-31T16:10:35","modified_gmt":"2023-05-31T14:10:35","slug":"week-56-at-the-digital-service-notes-for-22-26-may-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/05\/28\/week-56-at-the-digital-service-notes-for-22-26-may-2023\/","title":{"rendered":"Week #56 at the Digital Service: Notes for 22\u201326 May 2023"},"content":{"rendered":"\n<p>Posters are up, people read the pre-read, and a few questions are collected. Next week, we have an admired guest speaker joining us for an hour. Marty Cagan, co-founder of Silicon Valley Product Group, public speaker and serial book author, will talk about his experience building products, the organisations behind and their culture.<\/p>\n\n\n\n<p>The mini poster for the office space is inspired by my former colleague&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/laurencetweets\/status\/1378438278718881795?s=20\" target=\"_blank\">Laurence\u2019s Swiss grid events posters from a few years ago<\/a>. They were just too lovely to be ignored. So, I told him, and he said some of Facebook\u2019s internal posters inspired them. So, we are all building on each others\u2019 work.<\/p>\n\n\n\n<p>It\u2019s vital for us at Digital Service to stay in sync with the private sector and academia, not only other public sector organisations around the globe. It matters on an organisational level but equally on a personal level \u2013 to be inspired and engaged while some work we do might be slow and arduous.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Progressing community work<\/h2>\n\n\n\n<p>At the end of this week, I reached a little milestone: Maria, a service designer at the <a href=\"https:\/\/www.deutsche-rentenversicherung.de\/DRV\/EN\/Deutsche_Rentenversicherung\/unternehmensprofil_node.html\">German Pension Insurance<\/a>, and I completed our proposal and operational outline for a new community of practice on user-centred design. This work had stagnated for some months for multiple reasons, but having Maria join me unblocked it. She helped carry it to the finishing line. In the coming weeks, we hope to start the community as part of the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/next-netz.de\/communities\/\" target=\"_blank\">NExT network\u2019s existing community framework<\/a>. Their suggested timeframe is about 6 weeks from submission to launch.<\/p>\n\n\n\n<p>Throughout the week, I had several conversations with people from other public sector organisations about how we do user-centred design things, touching on accessibility user research operations and shared design components. Lots of these conversations could be much more channelled with established cross-organisational communication channels that don\u2019t rely on email and some shared knowledge base.<\/p>\n\n\n\n<p>Next week, we have an exchange with other user researchers from public sector organisations, including the state-government IT supplier Dataport and the Federal Printing Office. I hope some joint efforts grow from this initial conversation. Ideally, they should be tied into the future NExT community.<\/p>\n\n\n\n<p>In our small user research channel, we also discussed the position of Joe Tomlinson, Professor of Public Law at the University of York, who argued for government to publish most of its user research for the public good. There would be various benefits, and, of course, it would align with our \u2018open by default\u2019 approach. However, given the additional work, it would have to be argued and agreed upon with budget holders early. It cannot be a mid-project afterthought.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cGovernment should publish user research for the public good\u201d\u2014<a href=\"https:\/\/twitter.com\/JoePTomlinson?ref_src=twsrc%5Etfw\">@JoePTomlinson<\/a> argues.<br><br>I can follow the arguments &amp; could add a few more even. Yet I wonder what the impact on delivery would be short term. Most research isn\u2019t in publishable shape.<br><br>His case: <a href=\"https:\/\/t.co\/TDHVDeO6oj\">https:\/\/t.co\/TDHVDeO6oj<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1660721906914304018?ref_src=twsrc%5Etfw\">May 22, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Agreed with everyone involved and advertised in the Creative Bureaucracy Festival newsletter, our <a href=\"https:\/\/www.meetup.com\/offentliches-gestalten-shaping-public-sectors-future\/events\/293745247\/\">next local meetup is live<\/a>. The first set of 50 spots was claimed within 3 hours. We have some, but not all, speakers confirmed. With many international colleagues coming to Berlin for Creative Bureaucracy Festival, we will hear in several short talks about the digital transformation work underway in Cyprus, Estonia, France, Iraq, and the United Kingdom.<\/p>\n\n\n\n<p>Our fish bowl panel discussion on the 15th of June is also coming together. Estonia, France, Italy, and the UK will participate \u2013 with a healthy gender balance. I am hoping to update the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/creativebureaucracy.org\/events\/service-design-in-government\/\" target=\"_blank\">panel description<\/a>&nbsp;shortly to reflect our participants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Putting emphasis on standards<\/h2>\n\n\n\n<p>Our standard-related blog posts and self-reports still need to be published, but we have progressed with our comms colleagues. I conversed with people who expressed gratitude for having the Service Standard referenced in contractual agreements with stakeholders. But what we often see is that one group of people is negotiating such reference documents, and another group is working with the digital service teams afterwards. They might have a different understanding or even be aware of agile ways of working, user-centred approaches or the Service Standard. So, it\u2019s our duty and a necessity to educate every colleague and stakeholder about them.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Not necessary in setups where the <a href=\"https:\/\/twitter.com\/hashtag\/ServiceStandard?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceStandard<\/a> is mandated anyways \u2013\u00a0but in various countries and regions where a Service Standard exists but isn\u2019t mandatory, a contractual reference can be highly valuable.<\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1662077162143219713?ref_src=twsrc%5Etfw\">May 26, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>This week, the <a href=\"https:\/\/www.bmi.bund.de\/SharedDocs\/gesetzgebungsverfahren\/DE\/Downloads\/kabinettsfassung\/entwurf-gesetz-aenderung-ozg-digitalisierung-verwaltung.pdf?__blob=publicationFile&amp;v=1\">bill for the updated online access law<\/a> was published. While standards are mentioned in a general sense, the Service Standard specifically is not called out. More broadly, the draft lacks the awareness that government is a service provider at large. Applying and speaking about the Service Standard bottom-up remains imperative.<\/p>\n\n\n\n<p>With surprise and awe, I discovered the documentation that the UK\u2019s Department for Education published on applying the Service Standard in their ministry. On less than 20 pages and one for each point, it describes who each point is most relevant for and what to do in each development phase. You can see from the description that teams have followed the standard, and their experience is reflected in the documentation.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">I love how <a href=\"https:\/\/twitter.com\/DfE_DigitalTech?ref_src=twsrc%5Etfw\">@DfE_DigitalTech<\/a> explains how they apply the <a href=\"https:\/\/twitter.com\/hashtag\/ServiceStandard?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceStandard<\/a> in their department and run service assessments and peer reviews with their teams.<a href=\"https:\/\/t.co\/CNJqx9lAWu\">https:\/\/t.co\/CNJqx9lAWu<\/a><br><br>Excellent work, <a href=\"https:\/\/twitter.com\/aw_jones?ref_src=twsrc%5Etfw\">@aw_jones<\/a> and colleagues! <a href=\"https:\/\/t.co\/RHVCxcOss5\">pic.twitter.com\/RHVCxcOss5<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1662108393253871619?ref_src=twsrc%5Etfw\">May 26, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>In some not-so-far future, I want us to create similar documentation that extends the <a href=\"https:\/\/www.onlinezugangsgesetz.de\/Webs\/OZG\/DE\/grundlagen\/servicestandard\/servicestandard-node.html\">existing guidance of the Ministry of Interior on the Service Standard<\/a>. Such should be co-created with colleagues from other public sector organisations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>Next week is going to be busy. With a public holiday on Monday, the week will be shorter. <\/p>\n\n\n\n<p>We will work on the objectives for the coming 3 months, which we started discussing among the heads of delivery disciplines earlier this week. <\/p>\n\n\n\n<p>Katrin and I are finishing the <a href=\"https:\/\/medium.com\/the-service-gazette\">Service Gazette<\/a> for Creative Bureaucracy Festival. The issue should get to the printer by the end of the week. <\/p>\n\n\n\n<p>On Tuesday, we will have some farewells to long-serving colleagues. For them, we created some personal and hopefully moving parting gifts.  <\/p>\n\n\n\n<p>On Friday, I have a cross-government brand strategy workshop that I\u2019m very much looking forward to.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In week 56 at Digital Service, Martin \u2013 with massive help from service designer Maria \u2013 finished a proposal for an all-new cross-public sector community of practice on user-centred design. Martin spent more time on Service Standard-related communication and prepared activities around the Creative Bureaucracy Festival in mid-June.<\/p>\n","protected":false},"author":1,"featured_media":1553,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-1552","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #56 at the Digital Service: Notes for 22\u201326 May 2023 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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