{"id":1605,"date":"2023-06-11T16:27:39","date_gmt":"2023-06-11T14:27:39","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=1605"},"modified":"2023-06-11T16:31:13","modified_gmt":"2023-06-11T14:31:13","slug":"week-58-at-the-digital-service-notes-for-5-9-june-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/","title":{"rendered":"Week #58 at the Digital Service: Notes for 5\u20139 June 2023"},"content":{"rendered":"\n<p>I had a short and intense but entertaining week. I only worked 2 days out of London and took the remaining days off to see art and design exhibitions and meet former colleagues and friends. And I went to my trusted hairdresser George on Essex Road, who knows my head best.<\/p>\n\n\n\n<p>Monday, I worked from a nearly empty GDS office in Whitechapel. From there, I delivered our discipline onboarding to the May and June new starters and refined the draft of our OKRs for the quarter.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Communicating our community work<\/h2>\n\n\n\n<p>At GDS, I also spent time with Kara and Paloma planning next week\u2019s <a href=\"https:\/\/creativebureaucracy.org\/events\/service-design-in-government\/\">panel discussion on \u201cThe long slog of public service transformation\u201d<\/a>. We will hear from 3 community members: \u00dclly from Estonia\u2019s Ministry of Education, Marco from Italy\u2019s Team Digitale, and from Laurence, who worked with governments around the world. We drafted 5 guiding questions for the panel discussion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What has been easy to change \u2013 and what has been hard?<\/li>\n\n\n\n<li>Don\u2019t ask for permission; ask for forgiveness.&nbsp;Where have you applied that, and how did it work out for you?<\/li>\n\n\n\n<li>What keeps you going? How do you stay resiliently and sustainably towards more fundamental transformational change?<\/li>\n\n\n\n<li>Public service transformation is a multi-generational effort. What are your tips and recommendation for the next generation to succeed with public service transformation?<\/li>\n\n\n\n<li>If you had a magic wand \u2013 what would be the one thing you would want to change, or which obstacle would you want to remove?<\/li>\n<\/ul>\n\n\n\n<p>Kara also walked me through the deck she presented at UX Scotland later in the week \u2013&nbsp;on <a href=\"https:\/\/docs.google.com\/presentation\/d\/1JSaghYxi21tcjtLfkJFAvyMlb6yLKSGYyvkLkan87Y4\/edit#slide=id.g10d42026b8_2_0\">\u201cThe power of communities of practice: How communities can make your work and working life better\u201d<\/a>. It captures much of the essence and distils the content from other decks, talks, and discussions. As the talk was recorded, I hope it will be shared shortly.<\/p>\n\n\n\n<p>On the way back from London to Berlin for 9 hours via Eurostar and Intercity Express trains, I wrote the draft of a new blog post titled \u201cCommunities of practice: catalysts for effective government transformation\u201d. The blog post gives an overview of the local, national and international public sector community that others and I are doing. It will be a good account of the efforts of the last year and what\u2019s to come. I am aiming to get the German and English versions of the post out at a similar time. <\/p>\n\n\n\n<p>In the late evening and night hours, Katrin and I finished another community project: the latest issue of the Service Gazette. We always need a deadline and picked next week\u2019s <a href=\"https:\/\/creativebureaucracy.org\/\">Creative Bureaucracy Festival<\/a> as the anchor for the latest German edition. With a clear goal in sight, we worked with the help of all contributors through the review of the pages. Maintaining a little thumbnail document of all previews covers since 2015, I found a colour combination that again felt different. And while I think I should redesign the layout at some point, it feels like it has not aged too much in the past 8 years. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">It\u2019s been 8 years since <a href=\"https:\/\/twitter.com\/katrin_thinking?ref_src=twsrc%5Etfw\">@katrin_thinking<\/a> &amp; I started publishing The <a href=\"https:\/\/twitter.com\/hashtag\/ServiceGazette?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceGazette<\/a>. In 2018, <a href=\"https:\/\/twitter.com\/KaraKane_kk?ref_src=twsrc%5Etfw\">@KaraKane_KK<\/a> joined us for English editions.<br><br>Each issue is a big effort\u2014but we\u2019ve created a unique record of int\u2019l <a href=\"https:\/\/twitter.com\/hashtag\/ServiceDesign?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceDesign<\/a> work.<br><br>You\u2019ll find the latest issue at <a href=\"https:\/\/twitter.com\/CreatBureauFest?ref_src=twsrc%5Etfw\">@CreatBureauFest<\/a> <a href=\"https:\/\/t.co\/815EzdUelg\">pic.twitter.com\/815EzdUelg<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1666495580074303495?ref_src=twsrc%5Etfw\">June 7, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>We sent the files to our trusted printer Newspaper Club, which we have used since 2015. Within less than 48 hours, the newspapers were printed and delivered to North London. I could not imagine any better customer service.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">The folks at <a href=\"https:\/\/twitter.com\/newspaperclub?ref_src=twsrc%5Etfw\">@NewspaperClub<\/a> are just mind-blowingly amazing!<br><br>We finished the new <a href=\"https:\/\/twitter.com\/hashtag\/ServiceGazette?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceGazette<\/a> on Tuesday, it got printed in Glasgow yesterday, and I just received the newspapers now. Bright colours, excellent customer service &amp; fair price.<br><br>They\u2019re out in the wild next week! <a href=\"https:\/\/t.co\/nXN0qnD9BY\">pic.twitter.com\/nXN0qnD9BY<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1666782521558745088?ref_src=twsrc%5Etfw\">June 8, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>It is the first printed newspaper we completed in about 1.5 years. We got 9 contributions from 11 authors. All of them work in or with the German public sector. We will distribute the copies from Tuesday evening onwards, and, as always, I\u2019m looking forward to people getting their hands on the printed papers. <\/p>\n\n\n\n<p>We will also&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/medium.com\/public-service-lab\" target=\"_blank\">publish the articles one by one in coming days on Medium.com<\/a>. The first two are already available. Now, I\u2019ve hooked on the format again and started thinking about another English edition for autumn. Possibly, it\u2019s something we can time with the season\u2019s conferences.<\/p>\n\n\n\n<p>Before heading out to exhibitions in London\u2019s Design Museum and the Design Biennale at Somerset House, I dialled into a big community call. It hosted Kate Tarling, former Head of Service Design at the UK\u2019s Home Office and now best-selling writer of the book \u2018The Service Organization\u2019. It discussed the question, \u201cHow do we lead and deliver successful services, sustainably?\u201d. <\/p>\n\n\n\n<p>Kate shared blocks from the book through a short presentation and answered various questions the 125+ people from multiple countries had. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cLarge organisations weren\u2019t designed for delivering services in the digital era.<br><br>The hard thing isn\u2019t designing a new digital product or service.<br><br>The hard thing is creating an organisation where everyone can deliver better services, by default.\u201d<br>\u2014<a href=\"https:\/\/twitter.com\/kateldn?ref_src=twsrc%5Etfw\">@KateLDN<\/a> on <a href=\"https:\/\/twitter.com\/hashtag\/OrgDesign?src=hash&amp;ref_src=twsrc%5Etfw\">#OrgDesign<\/a> <a href=\"https:\/\/t.co\/UVTXunE7k3\">pic.twitter.com\/UVTXunE7k3<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1666772101464748034?ref_src=twsrc%5Etfw\">June 8, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Kate made an essential point that digital service teams must focus while change must happen on various levels, possibly even simultaneously.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">How different teams might focus<br>1. changing a service (include operations)<br>2. operating a service (include digital and design)<br>3. deep dives into something complex<br>4. common capability and infrastructure<br>5. enabling other teams<br>6. coordinating across teams and services<br><br>\u2013<a href=\"https:\/\/twitter.com\/kateldn?ref_src=twsrc%5Etfw\">@KateLDN<\/a> <a href=\"https:\/\/t.co\/vUhDkFC29Z\">pic.twitter.com\/vUhDkFC29Z<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1666776807557722114?ref_src=twsrc%5Etfw\">June 8, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>Monday will be meeting-heavy. I need to catch up with everyone who I didn\u2019t talk to this week. On Tuesday, my colleague Sonja is organising a half-day user research offsite for everyone in the design and user research discipline. It will allow us to establish a baseline and identify priorities for investment. <\/p>\n\n\n\n<p>Then on Tuesday late afternoon, we will be running <a href=\"https:\/\/www.meetup.com\/offentliches-gestalten-shaping-public-sectors-future\/events\/293745247\/\">our second public-facing meetup<\/a>, this time at CityLAB\u2019s office. Like in April, all tickets are gone, and have dozens of people on the waiting list \u2013 despite a much bigger space. We will again record the talks and make them available via YouTube. <\/p>\n\n\n\n<p>On Wednesday, Derek from Apolitical will run a half-day unconference format titled Global Innovator\u2019s Forum, which is also linked to the Creative Bureaucracy Festival. Only on Thursday is when the festival starts, and we host our panel discussion. I will also try to record that \u2013 if technology allows me to. On Friday, we will discuss our user-centred design community proposal with our colleagues from the NExT network. I\u2019m very much looking forward to that \u2013 and the entire week.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Martin\u2019s week 58 at Digital Service was short. He worked from London for only 2 days and put a focus on community-related work. He also finished the draft for the cross-discipline objectives for the quarter. <\/p>\n","protected":false},"author":1,"featured_media":1606,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-1605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #58 at the Digital Service: Notes for 5\u20139 June 2023 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #58 at the Digital Service: Notes for 5\u20139 June 2023\",\"datePublished\":\"2023-06-11T14:27:39+00:00\",\"dateModified\":\"2023-06-11T14:31:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/\"},\"wordCount\":972,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2023\/06\/Working-from-GDS-in-London.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/11\/week-58-at-the-digital-service-notes-for-5-9-june-2023\/\",\"name\":\"Week #58 at the Digital Service: Notes for 5\u20139 June 2023 - 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