{"id":1656,"date":"2023-06-18T18:15:25","date_gmt":"2023-06-18T16:15:25","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=1656"},"modified":"2023-06-18T18:15:26","modified_gmt":"2023-06-18T16:15:26","slug":"week-59-at-the-digital-service-notes-for-12-16-june-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/18\/week-59-at-the-digital-service-notes-for-12-16-june-2023\/","title":{"rendered":"Week #59 at the Digital Service: Notes for 12\u201316 June 2023"},"content":{"rendered":"\n<p>This week has been the most intense of the year yet. <\/p>\n\n\n\n<p>We ran a meetup.<\/p>\n\n\n\n<p>We hosted a panel discussion.<\/p>\n\n\n\n<p>We launched a newspaper.<\/p>\n\n\n\n<p>We published a blog post.<\/p>\n\n\n\n<p>We release self-audits.<\/p>\n\n\n\n<p>We kicked off a community.<\/p>\n\n\n\n<p>We had a research onsite.<\/p>\n\n\n\n<p>The week was intense but also quite rewarding.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Celebrating Creative Bureaucracy<\/h2>\n\n\n\n<p>For the 6th time, the <a href=\"https:\/\/creativebureaucracy.org\/\">Creative Bureaucracy Festival<\/a> took place in Berlin. Hundreds of public sector people and people working with them came together from all parts of Germany and the world.<\/p>\n\n\n\n<p>I attended only in 2019 when we <a href=\"https:\/\/www.youtube.com\/playlist?list=PLoe8p5EhqZ2I-loMnHAelqYuMSIxqnN8u\">ran an international segment with colleagues from Finland, Ukraine and the United Kingdom<\/a>. I missed the festival in recent years, but one member of the organising team, who had attended our 2019 session, got in touch and encouraged us to participate with members of the International Design in Government community again.<\/p>\n\n\n\n<p>So we put together a panel discussion that Kara led. \u00dclly from Estonia\u2019s Ministry of Education, Italy\u2019s Head of Design Marco, and former GDS colleague Laurence, who now runs Komo, joined the conversation on stage \u2013 plus various attendees. All are members of our community \u2013 \u00dclly participated in\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/designnotes.blog.gov.uk\/2018\/10\/09\/what-we-learned-from-running-the-first-international-design-in-government-conference\/\" target=\"_blank\">our 2018 conference<\/a>,\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.youtube.com\/watch?v=apGPATMrvKg\" target=\"_blank\">Marco talked in a community call last year<\/a>, and Laurence has worked with most of the countries of us all. We discussed \u2018<a rel=\"noreferrer noopener\" href=\"https:\/\/creativebureaucracy.org\/events\/service-design-in-government\/\" target=\"_blank\">The long slog of public service transformation<\/a>\u2019 with the questions sketched last week. On Monday, we had a remote check-in with all speakers to split the questions and allow them to get to know each other. That paid out during the discussion that Kara managed most skillfully. Paloma did detailed notetaking, and I filmed the session with 3 cameras. So we will put together a blog post and a video, which community members will likely appreciate.<\/p>\n\n\n\n<p>The day before, I attended the Global Innovator\u2019s Forum on Wednesday, a new unconference format that also included the speakers\u2019 reception. It gave space for a more intimate exchange of about 80 participants.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Posters are printed, the event is booked out, and I very much look forward to tomorrow\u2019s int\u2019l meetup on \u2018borderless challenges, exponential opportunity\u2019 at <a href=\"https:\/\/twitter.com\/citylabberlin?ref_src=twsrc%5Etfw\">@CityLabBerlin<\/a>.<br><br>We\u2019ll hear from <a href=\"https:\/\/twitter.com\/KaraKane_kk?ref_src=twsrc%5Etfw\">@KaraKane_kk<\/a>, <a href=\"https:\/\/twitter.com\/laurencetweets?ref_src=twsrc%5Etfw\">@LaurenceTweets<\/a> &amp; <a href=\"https:\/\/twitter.com\/GDSTeam?ref_src=twsrc%5Etfw\">@GDSTeam<\/a>\u2019s Paloma Jain\u2014and kick off <a href=\"https:\/\/twitter.com\/CreatBureauFest?ref_src=twsrc%5Etfw\">@CreatBureauFest<\/a> 2023. <a href=\"https:\/\/t.co\/pUT63PBGnq\">pic.twitter.com\/pUT63PBGnq<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1668310649011679263?ref_src=twsrc%5Etfw\">June 12, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Another day earlier, on Tuesday, we ran the second\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/www.meetup.com\/offentliches-gestalten-shaping-public-sectors-future\/\" target=\"_blank\">\u00d6ffentliches Gestalten meetup<\/a>\u00a0as a warm-up and satellite event for the Creative Bureaucracy Festival. We had about 60 people join us at CityLAB\u2019s marvellous space. Paloma, Kara and Laurence presented their work, and I moderated a panel discussion afterwards. We recorded all talks and will make them available in the coming days. The attendee dropout was slightly higher than last time, but people coming gave the evening a perfect 5.0-star rating. We will run a retrospective with our friends at CityLAB next week and discuss how we will continue with the format after a short summer break.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Thanks to everyone who participated in the Meetup <a href=\"https:\/\/twitter.com\/hashtag\/%C3%B6ffentlichesGestalten?src=hash&amp;ref_src=twsrc%5Etfw\">#\u00f6ffentlichesGestalten<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/shapingthepublicsector?src=hash&amp;ref_src=twsrc%5Etfw\">#shapingthepublicsector<\/a> tonight &#8211; we think there\u2018s no better way to Kick Off the <a href=\"https:\/\/twitter.com\/CreatBureauFest?ref_src=twsrc%5Etfw\">@CreatBureauFest<\/a>! ?\u270c\ufe0f <a href=\"https:\/\/t.co\/Hvozcsn8Ie\">pic.twitter.com\/Hvozcsn8Ie<\/a><\/p>&mdash; CityLAB Berlin (@citylabberlin) <a href=\"https:\/\/twitter.com\/citylabberlin\/status\/1668700877274611718?ref_src=twsrc%5Etfw\">June 13, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>We used the format to launch our long-delayed Service Gazette volume 8, no 1. It was meant to be published last November, but we missed the deadline and had no other date to work towards. With the momentum of putting this issue together, we immediately started discussing another English edition for autumn. As Kara and I will speak at 2 international service design conferences in late September and early October, we would have good anchors to get our act together. We created the last English public-sector-focussed issues in 2019 for our Oakland, Edinburgh and Rotterdam conferences. Much has happened since then, and we want to capture the current state of global public service design and transformation work.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">This week at <a href=\"https:\/\/twitter.com\/citylabberlin?ref_src=twsrc%5Etfw\">@CityLabBerlin<\/a> &amp; as part of <a href=\"https:\/\/twitter.com\/CreatBureauFest?ref_src=twsrc%5Etfw\">@CreatBureauFest<\/a>, we launched the new <a href=\"https:\/\/twitter.com\/hashtag\/ServiceGazette?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceGazette<\/a>\u2014our printed <a href=\"https:\/\/twitter.com\/hashtag\/ServiceDesign?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceDesign<\/a> paper.<br><br>It\u2019s a German issue &amp; the 12th in 8 years. We\u2019re not quick, but we have had contributions from 113 authors from 19 countries &amp; 6 continents since then <a href=\"https:\/\/t.co\/sK7AsDhZl3\">pic.twitter.com\/sK7AsDhZl3<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1670359937824817152?ref_src=twsrc%5Etfw\">June 18, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>With Kara and Paloma in town, we found some space on Friday to plot the following international community activities, including remote and in-person events, blog and blog posts and bimonthly calls. We have some bold plans and will put a blog post explaining it all for the first half of July. Before that, I need to write one for my organisation\u2019s community involvement, though.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Starting a quality conversation <\/h2>\n\n\n\n<p>Within and outside the organisation, I discussed good practices throughout the week. With the massive support of my comms colleagues David and Lutz, we published our blog post on how we use the Service Standard at DigitalService. We created a <a href=\"https:\/\/digitalservice.bund.de\/transparenz\">new Service Standard reports section for our transparency page<\/a>, where we now link to the first 2 self-issued reports. Our 2 tax teams report along the 19 standard points what they have done and how they think it matches the standard.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Building on the essential and fundamental work done by <a href=\"https:\/\/twitter.com\/JBernickel?ref_src=twsrc%5Etfw\">@JBernickel<\/a> <a href=\"https:\/\/twitter.com\/Luise_Kranich?ref_src=twsrc%5Etfw\">@Luise_Kranich<\/a> <a href=\"https:\/\/twitter.com\/ErnstBuerger?ref_src=twsrc%5Etfw\">@ErnstBuerger<\/a> &amp; others, incl. <a href=\"https:\/\/twitter.com\/katrin_thinking?ref_src=twsrc%5Etfw\">@katrin_thinking<\/a>, we have also published 2 <a href=\"https:\/\/twitter.com\/hashtag\/ServiceStandard?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceStandard<\/a> reports documenting the work of our tax teams in detail:<a href=\"https:\/\/t.co\/NiP8z53Dvq\">https:\/\/t.co\/NiP8z53Dvq<\/a><a href=\"https:\/\/t.co\/8FZI3DY346\">https:\/\/t.co\/8FZI3DY346<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1669351665248645125?ref_src=twsrc%5Etfw\">June 15, 2023<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>In the coming days, I will work with Daphne to improve the structure and style of the report pages as we want to publish more self-reports shortly. <\/p>\n\n\n\n<p>To discuss the state of user research, Sonja invited everyone from the user-centred design discipline for a half-day research onsite. We talked about the barriers, the activities and approaches. We mapped what each team had done so far across all development phases until now. It gives us the best snapshot of research activities across our organisation. In addition, Sonja ran a survey for members of all delivery disciplines. I\u2019m looking forward to seeing the results and what she thinks should happen next. <\/p>\n\n\n\n<p>On Friday afternoon, I eventually had a check-in call with NExT\u2019s Mathea and Maria from the Government pension agency to discuss the launch of our public sector-wide community of practice on user-centred design. Mathea asked us how soon we wanted to start \u2013 before or after most people\u2019s summer break. Things begin with an open one-off event. If enough people participate in it, a\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/next-netz.de\/communities\/\" target=\"_blank\">formal community of practice<\/a>\u00a0may launch. We have about 3 weeks to put content for a 2-hour event together, which shouldn\u2019t be too difficult.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>I will spend time with Maria planning that NExT community workshop for early July. I also need to finish a related blog post for it.<\/p>\n\n\n\n<p>Caro and I need to discuss the teams\u2019 Service Standard activities and our workshop plans.<\/p>\n\n\n\n<p>And on Friday, we have a summer party. With pub quiz expert Chris, I\u2019m putting together a 1-hour questionnaire. I want to go as public sector nerdy as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Martin\u2019s week 59 at Digital Service was dense and intense. He got the long-mentioned Service Standard blog post and team self-reports out, co-ran a meetup and helped run a fish bowl conversation as part of the Creative Bureaucracy Festival.<\/p>\n","protected":false},"author":1,"featured_media":1658,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-1656","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #59 at the Digital Service: Notes for 12\u201316 June 2023 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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