{"id":1685,"date":"2023-06-25T23:34:48","date_gmt":"2023-06-25T21:34:48","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=1685"},"modified":"2023-06-25T23:34:49","modified_gmt":"2023-06-25T21:34:49","slug":"week-60-at-the-digital-service-notes-for-19-23-june-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/25\/week-60-at-the-digital-service-notes-for-19-23-june-2023\/","title":{"rendered":"Week #60 at the Digital Service: Notes for 19\u201323 June 2023"},"content":{"rendered":"\n

Our digital identity service component \u2018BundesIdent\u2019 will no longer be available in a few days. As my colleagues Anna and Carolin wrote in a blog post last week<\/a>, we are completing a pilot and consequently taking the beta version of the native apps out of the stores. We learned plenty, and there is much to share from the work over the past couple of years, including a very thorough discovery. <\/p>\n\n\n\n

So the team is preparing rich material documenting the work, insights and recommendations. It includes another blog post, a self-report against the 19 of the Service Standard, and further documents to be published on GitHub.<\/p>\n\n\n\n

I examined how the self-assessment against the 19 points is presented for the Service Standard report. For now, it\u2019s simple HTML text pages\u00a0on our website\u2019s transparency page<\/a>. I made a sketch that allows more glanceability of how each point is fully met, partially met, not met or not applicable. Inspired by\u00a0how the Australian colleagues at the DTA present their service assurance reports<\/a>, my draft shows a simple table with colour-indicated information for each point, which also functions as a link to the related section in the report. Daphne will take a closer look at the visual design draft, and I hope we can implement it in the coming days. This and a few other visual improvements should make our Service Standard reports easier to read and faster to navigate for people interested in our work.<\/p>\n\n\n\n

Using the short time window of our \u2018BundesIdent\u2019 apps still available and the service component integrated into our property tax declaration service, Sonja recorded a few more users going through the entire flow. We might continue with a few more people next week to capture more material. It\u2019s still not flawless, and more work could happen on the entire service flow to improve usability and accessibility.<\/p>\n\n\n\n

Learning by meeting<\/h2>\n\n\n\n

Summer conference season is still full on. Another 3-day public sector conference this week brought many people to Berlin. I skipped the event but met with Tinka, who works in the state ministry of Baden-W\u00fcrttemberg. She and her team recently\u00a0published a transformation master plan for her state<\/a>\u00a0and its ministries. It\u2019s pretty comprehensive and covers user-centricity, modern leadership, effective collaboration, capability-building, and continuous improvement. I was curious to hear how they might tie it to the Service Standard. It remains a hen-egg problem: People need to see that good services have been following it to follow it.<\/p>\n\n\n\n

Together with my engineering colleagues Christian and Niko, we spoke to her digital and IT colleagues in a municipality in the same state. They shared their obstacles and challenges and also expressed their frustrations with other better-funded, higher levels of government. All of that is familiar from my experience in the UK. I would like to know what international collaboration examples could also work in multi-level government space in Germany. The UK\u2019s Department of Transport Blue Badge service, run by the central government on behalf of many local governments, remains a point of reference to me. And I like to see if there are similar setups possible \u2013 as part of the \u2018one for all\u2019 service approach that\u2019s explored at the moment.<\/p>\n\n\n\n

Mid-week, I was on a morning call with accessibility charity Pfennigparade<\/a> (literally \u2018penny parade\u2019). One of our justice service teams is interested in consulting them, so the call turned into a live expert review with many critical questions. I appreciated the directness, and the team could already take some good notes.<\/p>\n\n\n\n

Bringing people together<\/h2>\n\n\n\n

Maria and I announced the kick-off of our cross-public sector user-centred design community of practice<\/a> as part of the NExT network<\/a>. The response on social media was very positive, with much interest from people from consultancies, too. Luckily, we already have established the public-facing meetup that we can recommend non-public servants to join. <\/p>\n\n\n\n

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We are starting a cross-public sector community of practice on user-centred design\u2014for every designer, researcher and design-minded person in any German government & public sector organisation.

Part of @NExTNetz<\/a>, we\u2019re kicking things off on 6 July: https:\/\/t.co\/MGi7uezTkO<\/a>
Pls RT pic.twitter.com\/BfqBsmKWB5<\/a><\/p>— Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) June 22, 2023<\/a><\/blockquote>