This week I only worked 3 days and spent Thursday and Friday in Hamburg with my family. In those 3 days, I felt productive as the number of meetings has reduced as colleagues are on leave.<\/p>\n\n\n\n
With topics for our Tuesday all-hands sessions drought up due to the summer slump, I used 10 minutes to tell everyone around about the Service Standard, how we are using it, supporting it and how we think it can change things. Afterwards, colleagues from various disciplines and teams contacted me with questions and requests. There is interest in this imperfect tool at our disposal.<\/p>\n\n\n\n
My message was that digital transformation is difficult as we, again and again, struggle with some stakeholders because they aren\u2019t familiar with our ways of working. Pulling out and pointing to the Service Service as an official document \u2013 not developed by use \u2013 that codifies our way of working is useful. I mentioned our now contractual references to the Service Standard, the workshops we started running with various teams and the ongoing reporting we have begun. The legal team has been working on internal guidance for integrating references to the standard into new contracts \u2013 the how and why.<\/p>\n\n\n\n
Giving an outlook, I mentioned the upcoming training for stakeholders and project partners, our first internal peer reviews, the idea of external peer previews and how we want to use conversations across NExT communities to build a new alliance of Service Standard users. I also mentioned that I am working on a theory of change for broader Service Standard adoption.<\/p>\n\n\n\n
I closed with the staged photo above \u2013 which an external photographer talked me into. It\u2019s good for some laughs, at least.<\/p>\n\n\n\n
Having a related objective for this quarter\u2019s OKRs, I talked to more people outside Digital Service about supporting and working with the Service Standard. Ann Cathrin from NExT bounced ideas. She suggested a conversational format in September to build further awareness and share the ambitions we have around it. She also suggested a few others in various roles and organisations to talk to.<\/p>\n\n\n\n