{"id":2185,"date":"2023-10-01T23:50:00","date_gmt":"2023-10-01T21:50:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=2185"},"modified":"2023-10-03T15:38:41","modified_gmt":"2023-10-03T13:38:41","slug":"week-74-at-the-digital-service-notes-for-25-29-september-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/10\/01\/week-74-at-the-digital-service-notes-for-25-29-september-2023\/","title":{"rendered":"Week #74 at the Digital Service: Notes for 25\u201329 September 2023"},"content":{"rendered":"\n

This week was short and inward-facing. Because the first 2 days I spent holidaying in Paris \u2013 with buttery croissants, sweet cider and impressive Ron Mueck sculptures<\/a>.<\/p>\n\n\n\n

On Wednesday, after I arrived back by train only early in the morning, all heads of delivery disciplines \u2013 design, engineering, product and transformation \u2013 got together with our colleagues from the people team for an offsite to discuss performances and salary changes.<\/p>\n\n\n\n

Reasonably similar to sessions we had at GDS annually, we gathered to discuss how everyone is doing and where they are heading. At DigitalService, we do this every 6 instead of 12 months.<\/p>\n\n\n\n

As part of that, our 6 values, now framed and put up on every level of our building, play a not insignificant role. Since colleagues have co-created them, people aim to live by them and ask their peers how they are doing against them. Linking the organisation\u2019s values back to people\u2019s performance isn\u2019t something I have ever seen explicitly during my time at the Cabinet Office or Nokia. At DigitalService, a person\u2019s performance evaluation is connected to their contributions, achievements, and behaviours. The latter are tied to the values. While the frameworks are new and in iteration, people started using various approaches to collecting feedback. It ranges from asking people in person to sending short forms.<\/p>\n\n\n\n

Equipped with our input, the people team colleagues will do their part of the performance and salary evaluation so that my people leads and I will pick things up in a few weeks.<\/p>\n\n\n\n

Talking to people about the future of German public sector work<\/h2>\n\n\n\n

Talking to people is what I do anyway. In the last few days, I have had good conversations with people interested in our work and how it may align with their desired career paths.<\/p>\n\n\n\n

Some people use my Calendly link initially set up for\u00a0Mega Mentor<\/a>, which leads exclusively to exciting and educational conversions. This week, I spoke to someone who has worked in the public sector abroad and was curious to hear how I see the sector developing a greater appetite for in-house user-centred design in the coming years. Of course, that\u2019s difficult to say, but I certainly see progress that was unthinkable even 5 years ago.<\/p>\n\n\n\n

I had similar conversations with people at the Edinburgh conference last week and am glad about them. People have built exceptional skills and experience elsewhere and consider bringing them to the land they were born in. Once again, I\u2019m considering putting together a mini page as part of this domain to list all current public sector openings in Germany. There might be a growing interest in that. <\/p>\n\n\n\n

Conversations with people working in well-funded scale-ups or for fossil fuel-powered industries also go well \u2013 until we talk about our salary ranges. Despite Digital Service\u2018’\u2019s good salaries, we cannot compete with these organisations.<\/p>\n\n\n\n

It reminded me of the Japanese concept of \u2018Ikigai<\/a>\u2019. It refers to giving a person a sense of purpose, a reason for living. On the internet, you can find 4-circle Venn diagrams covering:<\/p>\n\n\n\n

    \n
  1. What the world needs<\/li>\n\n\n\n
  2. What one is good at<\/li>\n\n\n\n
  3. What one loves<\/li>\n\n\n\n
  4. What one can be paid for<\/li>\n<\/ol>\n\n\n\n

    There is some balance to be found, and prioritising everything at the same level might not work. From a privileged position, I can say our pay is reasonably good \u2013 better than in a central\/federal government department in the UK or Germany. So, it should be attractive enough on the pay side and deliver well on the other \u2018what the world needs\u2019 circle. Then, it only needs people who are good at it and passionate about it, too.<\/p>\n\n\n\n

    In the coming week, I will have more conversations \u2013 as we are participating in an open studio night on Thursday.<\/p>\n\n\n\n

    Preparing for next week\u2019s events<\/h2>\n\n\n\n

    Reaching October, we have at least 3 bigger activities:<\/p>\n\n\n\n

    On Wednesday afternoon, we are hosting a few international public services for an exchange about our work, topics of interest and exploration of possible collaborations. I\u2019ve created a 3-hour agenda for it, including short talks, some breakouts and time for mingling. I still don\u2019t know how many people are going to join, but hope for a good representation of nations and roles. <\/p>\n\n\n\n

    On Thursday morning, Kara and I will be giving an alternative version of our \u2018The long slog of public service design\u2019 talk. It\u2019s for a broader service design audience at the Service Design Network Global Conference in Berlin<\/a>\u2019s Radialsystem space. I started making some changes to the narrative to give broader context, an insight into public sector design work, and build links to people\u2019s private sector experiences.<\/p>\n\n\n\n

    We are joining a cross-town open studio night for conference attendees on Thursday evening. Participants can visit up to 6 design consultancies and organisations in the broader neighbourhood. The list includes DigitalService and CityLAB Berlin, making it a one-third public sector representation.<\/p>\n\n\n\n

    The short description I wrote says this:<\/p>\n\n\n\n

    \u201cHow\u2019s the digital transformation of German public services progressing? DigitalService, the German Federal government\u2019s central digitalisation unit, opens its doors, shares how it works and welcomes a chat about service design and transformation practices in the public sector. Its 20 designers and user researchers work on services in the areas of justice, tax, and digital identity. Following a talk on the long slog of public service design on day 1 of the conference, they are eager to compare notes with people from other sectors and countries.\u201d<\/p>\n\n\n\n

    What\u2019s next<\/h2>\n\n\n\n

    Two days of conference and half a day of international community gathering plus a public holiday will squeeze regular meetings and activities into the remaining 1.5 work days. So, it will be a busy week, especially as many folks are in town and expect social time, too.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Discussing people\u2019s performances and possible salary changes, participating in workshops and having many conversations throughout the short week, Martin was busy in week 74 at Digital Service. He also started preparing for the coming week, which includes a conference talk, a community gathering and an open studio night. <\/p>\n","protected":false},"author":1,"featured_media":2007,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-2185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"\nWeek #74 at the Digital Service: Notes for 25\u201329 September 2023 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/10\/01\/week-74-at-the-digital-service-notes-for-25-29-september-2023\/\" \/>\n<script type=\"application\/ld+json\" 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