{"id":2232,"date":"2023-10-08T23:50:18","date_gmt":"2023-10-08T21:50:18","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=2232"},"modified":"2023-10-29T16:17:16","modified_gmt":"2023-10-29T15:17:16","slug":"week-75-at-the-digital-service-notes-for-2-6-october-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/10\/08\/week-75-at-the-digital-service-notes-for-2-6-october-2023\/","title":{"rendered":"Week #75 at the Digital Service: Notes for 2\u20136 October 2023"},"content":{"rendered":"\n

What a dense week! Even though Tuesday was a public holiday, this week was intense. With the Service Design Network\u2019s Service Design Global Conference<\/a> taking place in Berlin, (internet) friends, colleagues and acquaintances were in town. So, the days were social with countless conversations.<\/p>\n\n\n\n

Welcoming international community members <\/h2>\n\n\n\n

I tried to pull off a mini-conference for this week, but I didn\u2019t succeed. I still managed to get an afternoon community meetup organised, though. <\/p>\n\n\n\n

We advertised it through the international community channels, messaged public sector people attending the conference individually and asked German colleagues if they were interested in joining. Eventually, we had close to 20 people from 4 nations participating and over 3 hours of uplifting discussions.<\/p>\n\n\n\n

\"3<\/figure>\n\n\n\n

Colleagues joined from our Digital Service, the UK\u2019s Government Digital Service, the UK\u2019s Ministry of Justice, the Canadian Cabinet Office in British Columbia, Berlin\u2019s CityLAB, and Germany\u2019s Competence Centre Public IT. So we had UX designers, interaction designers, service designers, policy designers and product managers in the room for a broad discussion of design in government. <\/p>\n\n\n\n

We kicked things off with 3 short talks. I spoke about \u2018Progressing user-centred design practice in a federated government structure\u2019 for some 15 minutes. Then, product manager Jana and designer Sophia gave insight into \u2018Co-creation within the public sector\u2019 and how they are involving subject matter experts and caseworkers in the design and development of the legal information system. Thirdly, product manager Bene<\/a> talked about the digital check and \u2018Digital-ready policy enabled by service design \u2013 and better public services through digital-ready policy\u2019. We published all slides from the talks afterwards on GitHub<\/a>.<\/p>\n\n\n\n

\"3<\/figure>\n\n\n\n

Having welcomed the visitors with some content and an idea of what we are doing at Digitial Service in the first hour, we then collected topics of interest. With 2 breakout spaces and 2 rounds, we discussed the role of \u2018delight\u2019 in public services, skills designers need in emerging areas, and how to play back experience from service to policy.<\/p>\n\n\n\n

People afterwards expressed gratitude for the intimate exchange of ideas and practices throughout the afternoon. Some folks joined us for an extended dinner conversation.<\/p>\n\n\n\n

Talking about the long slog of public service design to private sector folks<\/h2>\n\n\n\n

On Tuesday late morning, Kara and I gave our \u2018long slog of public service design\u2019 talk for the second time in less than 2 weeks. After the presentation for (mainly UK) public sector folks in Edinburgh, we reviewed the talk and looked at where the content needs to change to suit and appeal to people in all sectors. Eventually, we changed relatively little.<\/p>\n\n\n\n

With various stages in the venue, we got the big one right after the keynote and had a good attendance of a couple of hundred people in the space and online \u2013 some of the 900 who joined the event either way.<\/p>\n\n\n\n

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And also most services. ? #sdgc23<\/a> pic.twitter.com\/RKol2zLoL7<\/a><\/p>— Jamin Hegeman (@jamin) October 5, 2023<\/a><\/blockquote>