{"id":2495,"date":"2023-11-27T11:13:00","date_gmt":"2023-11-27T10:13:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=2495"},"modified":"2024-05-04T15:13:51","modified_gmt":"2024-05-04T13:13:51","slug":"talk-the-long-slog-of-public-service-design","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/","title":{"rendered":"Talk: The long slog of public service design"},"content":{"rendered":"\n<p>Back in September, Kara and I gave the first version of our \u2018long slog of public service\u2019 talk in Edinburgh at the <a href=\"https:\/\/govservicedesign.net\/\">\u2018Service Design in Government\u2019 conference<\/a>.<\/p>\n\n\n\n<p>Now, the recording is available.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Martin Jordan &amp; Kara Kane: The long slog of public service design\" src=\"https:\/\/player.vimeo.com\/video\/886475620?dnt=1&amp;app_id=122963\" width=\"750\" height=\"422\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The session description says this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Designing public services is difficult, slow and frustrating. That\u2019s because changing how a service works end-to-end, front-to-back, and across channels doesn\u2019t happen in a snap.<\/p>\n\n\n\n<p>Instead, it takes countless people from various organisations and backgrounds to change just a tiny part of it.<\/p>\n\n\n\n<p>With services tied to policy, funding cycles and parliamentary terms, dealing with these factors can be tricky when you want to improve outcomes for people. This session tells stories about how to keep momentum and get things done.<\/p>\n\n\n\n<p>Building new digital transactions is often fast and sometimes easy. Changing the rest of the service is not. Redesigning a letter, replacing a legacy IT system, or getting a revised piece of legislation in front of parliament to get rid of wet signatures can take several months or, more likely, years.<\/p>\n\n\n\n<p>Reworking how a service works end-to-end, front-to-back, and across channels takes enormous resilience, stamina and persistence.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>We had good conversations following the talk, at and after the conference. And we will put the content of the presentation into writing shortly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At the \u2018Service Design in Government\u2019 conference in Edinburgh in September 2023, Kara Kane and Martin Jordan delivered their talk \u2018The long slog of public service design\u2019. Now, the recording of their presentation is available for rewatch.<\/p>\n","protected":false},"author":1,"featured_media":2498,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,9],"tags":[],"class_list":["post-2495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-vortrag","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Talk: The long slog of public service design - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Talk: The long slog of public service design\",\"datePublished\":\"2023-11-27T10:13:00+00:00\",\"dateModified\":\"2024-05-04T13:13:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/\"},\"wordCount\":222,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2023\/11\/Service-Design-in-Government-Kara-Kane-Martin-Jordan-Long-Slog.jpg\",\"articleSection\":[\"English\",\"Vortrag\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/11\/27\/talk-the-long-slog-of-public-service-design\/\",\"name\":\"Talk: The long slog of public service design - 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