{"id":2614,"date":"2023-12-31T18:10:34","date_gmt":"2023-12-31T17:10:34","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=2614"},"modified":"2024-04-07T11:31:17","modified_gmt":"2024-04-07T09:31:17","slug":"week-87-at-the-digital-service-notes-for-25-29-december-2023","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/12\/31\/week-87-at-the-digital-service-notes-for-25-29-december-2023\/","title":{"rendered":"Week #87 at the Digital Service: Notes for 25\u201329 December 2023"},"content":{"rendered":"\n

I found a folded poster in the mail when returning from my 2-week break. It contained a pleasant surprise and an appropriate way to send 2023 off \u2013 Digital Service data of 2023.<\/p>\n\n\n\n

It contains all kinds of data: the number of deployments, the time it takes for them, the number of new starters, projects signed or kilometres travelled by train.<\/p>\n\n\n\n

I had seen a draft of the poster when Daphne and Robin reviewed it \u2013 but I was not allowed to get close as it was their secret. I had no idea who the poster was for and how it would be distributed.<\/p>\n\n\n\n

I\u2019m particularly fond of two numbers: the number of user research participants this year and the new contracts referencing the Service Standard.<\/p>\n\n\n\n

Looking back at 2023<\/h2>\n\n\n\n

I was not precise at setting goals for the year. Instead, I named a few focus areas and linked them \u2013 at least in parts \u2013 to trimester objectives.<\/p>\n\n\n\n

After a few years of animated year recap GIFs, I made one for 2023. <\/p>\n\n\n\n

\"Activate<\/figure>\n\n\n\n

Much of my work as a Head of Design & User Research is invisible. Many things are difficult to count and hard to measure. But some can be evaluated. <\/p>\n\n\n\n

So, some things I am proud of this year are: Teams at DigitalService involved 278 people in user research sessions in 2023. We put the Service Standard in all of our new contracts and published 4 Service Standard reports<\/a>. Caro and I nagged everyone around us with quality standards and ways to assure them. <\/p>\n\n\n\n

Our design and user research discipline grew by 29%, and we created 2 new user-centred design disciplines: content design and user research. We co-delivered 9 rounds of introduction to accessibility to newbies throughout the year. I gave various conference talks \u2013 together with Caro on embracing quality standards<\/a> and with Kara on the long slog of public service design<\/a>.

We invested in communities on local, national and international levels: Christian, Magdalena, Tobias, Victoria, and I launched a new Berlin-based public sector innovation meetup<\/a> with 4 events between April and November. Maria and I started a national public sector user-centred design community<\/a> under the NExT umbrella with 3 events since the summer.<\/p>\n\n\n\n

Kara, Paloma, Viktoria and I co-organised international gov design calls, in-person formats and a massive 24-hour remote conference<\/a>. With Katrin and Simone, I co-published another Service Gazette<\/a> and co-ran the Public Service Lab Day with the City of Cologne\u2019s Innovation Office.<\/p>\n\n\n\n

I am deeply grateful for the teamwork across our delivery disciplines with fellow heads Christian, Clara, Jutta, and Stephanie\u2019s stewardship. There is more to talk about what we do as heads of the delivery disciplines in the coming months. <\/p>\n\n\n\n

Lastly, and obviously, everyone in the design and user research discipline deserves a huge thank you. They navigated challenging situations and delivered outstanding work. They researched large and vast topic areas, designed products, services and policies, developed components, tested prototypes, challenged and guided stakeholders, created structures and clearer processes, raised vital questions and created novel narratives to make better public services in Germany happen. And they made their work more visible than ever before. 10 people from the discipline published 10 co-authored articles and blog posts throughout the year, which is something I would not even have dreamed of last year. <\/p>\n\n\n\n

\u201cTeamwork makes the dream work\u201d, the saying goes. I am grateful for the countless joint working sessions this year \u2013 with various exceptional people undeserved uncredited here. I\u2019m looking forward to what we can achieve together in 2024.<\/p>\n\n\n\n

There are areas where we could have made more progress. But the workload had already been intense. So, I am largely grateful and proud of what we have achieved.<\/p>\n\n\n\n

Noting what others had to say<\/h2>\n\n\n\n

What I might see as my strengths and weaknesses will differ from what other people see.<\/p>\n\n\n\n

Before I forget about the feedback, here is what colleagues shared anonymously:<\/p>\n\n\n\n

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Martin is a rare breed of leader, expert matter, curious and passionate person. Thanks for all the care and thought you put into accessibility. I feel privileged to spare with you on this topic.\u201d<\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n\n\n\n

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I really appreciate all the support and help I receive from you. I am learning a lot and despite the little time we have available, I never feel like I\u2019m missing out. This is so great!\u201d<\/p>\n<\/blockquote>\n\n\n\n

<\/p>\n\n\n\n

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Thank you for giving us as a design team the feeling and certainty that you are always acting in our best interests and getting involved. You have MORE than earned your hopefully upcoming holiday!\u201d<\/p>\n\n\n\n

<\/p>\n<\/blockquote>\n\n\n\n

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Martin! You are a great, engaging speaker and presenter. You can draw a link, an experience, an expert from your wealth of knowledge on pretty much any topic. You can also design well yourself. But you don\u2019t do it. Instead, you let us, your team, do it and shine. You take a step back but are there when we need you. Look ahead and build what will be needed, connect what will come. That just sounds like the kind of thing a good \u2018leader\u2019 should do. But in reality, I think it\u2019s incredibly rare and challenging. I don\u2019t know how you manage your workload. When I see your diary, it makes me dizzy. And you remain empathetic and infectiously enthusiastic about the challenges we get to work on. It\u2019s really a lot of fun working with you.\u201d<\/p>\n<\/blockquote>\n\n\n\n

I might revisit this note to re-read these sentences after a bad day.<\/p>\n\n\n\n

What\u2019s next<\/h2>\n\n\n\n

Plenty! <\/p>\n\n\n\n

I have a 3-day week ahead of me and various things I want to pick up from December. I will also welcome Anja, a new senior user researcher. <\/p>\n\n\n\n

Just before the year ended, I submitted a proposal for the World Usability Congress<\/a> in Graz. I\u2019ve never been there, and I have no clue if this would be content they see a fit for. But I thought I could try. The title I suggested is \u2018Building cross-organisational accessibility awareness and capability\u2019. And the 3 key learnings I had to name are:<\/p>\n\n\n\n