{"id":262,"date":"2022-08-07T14:34:00","date_gmt":"2022-08-07T12:34:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=262"},"modified":"2022-09-11T18:31:58","modified_gmt":"2022-09-11T16:31:58","slug":"week-14-at-the-digital-service-notes-for-1-5-august","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/","title":{"rendered":"Week #14 at the Digital Service: Notes for 1\u20135 August"},"content":{"rendered":"\n<p>This week,&nbsp;<a target=\"_blank\" href=\"https:\/\/www.jukes.ie\/\" rel=\"noreferrer noopener\">Matt Jukes<\/a>&nbsp;visited, and we had time to chat in our office. He\u2019s on a cross-European interrail trip between jobs and stopped between Hamburg and Prague. Matt has worked in the UK Civil Service and for the wider public sector for over a decade. He has worked as a consultant and a Civil Servant and will soon be coming back in-house. An extra public service he\u2019s offering is his&nbsp;<a target=\"_blank\" href=\"http:\/\/tinyletter.com\/jukesie\" rel=\"noreferrer noopener\">little weekly jobs newsletter, \u2018public service internet jobs\u2019.<\/a><\/p>\n\n\n\n<p>Among other things, we talked about digital capability, governance and the overlapping professions, namely product management and service design. We could have spent much more time and gone more profound, but it was another 34 degrees-day, and we were both a bit done on a late afternoon.&nbsp;<\/p>\n\n\n\n<p>He left me with a good sentence, though: \u201cInternationally, let\u2019s not repeat the same stupid things\u2014better try new stupid things.\u201d<\/p>\n\n\n\n<p>Laura thinks it should go on a sticker:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">That quote needs to be on a sticker ??<\/p>&mdash; Laura Yarrow (@laura_yarrow) <a href=\"https:\/\/twitter.com\/laura_yarrow\/status\/1555080214211952641?ref_src=twsrc%5Etfw\">August 4, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>And so we <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1556209372858126337\">took it to Twitter again to create a sketch<\/a>.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Communicating visually<\/h2>\n\n\n\n<p>Talking about stickers, Nadine gave me a \u2018pizza-powered accessibility check\u2019 sticker, which I earned some weeks ago. We should get into organising the next session soon.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Finally got a sticker I earned a little while ago by participating in <a href=\"https:\/\/twitter.com\/stadine?ref_src=twsrc%5Etfw\">@stadine<\/a>\u2019s pizza-powered <a href=\"https:\/\/twitter.com\/hashtag\/accessibility?src=hash&amp;ref_src=twsrc%5Etfw\">#accessibility<\/a> check.<br><br>It\u2019s now a regular format in which folks from different disciplines at <a href=\"https:\/\/twitter.com\/DigitalServBund?ref_src=twsrc%5Etfw\">@DigitalServBund<\/a> do <a href=\"https:\/\/twitter.com\/hashtag\/a11y?src=hash&amp;ref_src=twsrc%5Etfw\">#a11y<\/a> checks for a specific product or service and also have pizza ?? <a href=\"https:\/\/t.co\/dYmEojqevh\">pic.twitter.com\/dYmEojqevh<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1555516751646957568?ref_src=twsrc%5Etfw\">August 5, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>A colleague wondered the other day if stickers are only relevant for people going to the office. I don\u2019t think so. Stickers are visual reminders of our culture, values and attitudes. And they can display achievements.<\/p>\n\n\n\n<p>Just by having the accessibility check sticker on my laptop and seeing it \u2013 whether it\u2019s fully conscious or not \u2013 I can be reminded of our accessibility efforts and put those back on top of my list.<\/p>\n\n\n\n<p>Showing our culture and making it visible matters. The <a href=\"https:\/\/gds.blog.gov.uk\/2016\/05\/25\/its-ok-to-say-whats-ok\/\">original \u2018It\u2019s ok to\u2019 poster<\/a> from Giles and Sonja remains a <a href=\"https:\/\/www.usethehumanvoice.com\/itsok.html\">powerful example<\/a>. Posters like this are for ourselves and peers, but they also convey an important message to visiting stakeholders and future employees.<\/p>\n\n\n\n<p>This week, we got access to the newly refurbished 4th floor of our building. And, for the first time, there is sufficient wall space to put up some posters. Daphne and I had a closer look around and want to have some messages up in the coming weeks. Starting with <a href=\"https:\/\/digitalservice.bund.de\/blog\/strategische-ausrichtung-2022\">our mission and strategic goals<\/a> seems like a good first step.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Taking long-term views<\/h2>\n\n\n\n<p>Related to this, I got involved in a&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/digitalservice.bund.de\/blog\/strategische-ausrichtung-2022\" target=\"_blank\">review of our mission<\/a>&nbsp;\u2013 or rather our mission path. As part of a new little work stream, a few colleagues and I are trying to understand what it takes to get \u201cto a digital Germany\u201d and what it might look like. So in the coming weeks, we\u2019ll review the insights and learnings of almost 2 years and close to a dozen projects, conduct desk research, and analyse studies. The work only started, and it will be a bit messy at the start.<\/p>\n\n\n\n<p>A request I received some days ago made me look backwards instead of forward. My post-graduate school, the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/hpi.de\/en\/school-of-design-thinking\/hpi-d-school.html\" target=\"_blank\">Hasso Plattner Institute\u2019s School of Design Thinking<\/a>, reached out and asked for an alum interview. 4 questions and a thousand words made me think about what I learned there 12 years ago and how it changed my career path. The interview should get published shortly.<\/p>\n\n\n\n<p>Understanding how we can improve the set-up of our projects, I again took things to Twitter to hear how others frame and describe the things they do before starting a Discovery into a new area of work. I received plenty of insightful responses I\u2019ll need to dig through now.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Who can share some good guidance on what you do in pre-<a href=\"https:\/\/twitter.com\/hashtag\/discovery?src=hash&amp;ref_src=twsrc%5Etfw\">#discovery<\/a>?<br><br>We were meant to add a section to the <a href=\"https:\/\/twitter.com\/GOVUK?ref_src=twsrc%5Etfw\">@GOVUK<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/ServiceManual?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceManual<\/a> this year. But then we didn\u2019t get to it before the work was stopped and I left.<br><br>Now, as a sudden user, I wish we had prioritised differently.<\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1554086083599777792?ref_src=twsrc%5Etfw\">August 1, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>After the pandemic didn\u2019t only change how we work but also how we find new work, I was curious to hear if anyone went back to in-person and face-to-face interviews. I don\u2019t believe we will. Too many colleagues work remotely, and it is unlikely we will be in the office simultaneously.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Out of curiosity:<br>Did anyone start doing in-person job interviews again? <br><br>I don\u2019t see us doing that any time soon as many team members work remotely, but a person asked this week, and I understand their interest in seeing the office &amp; getting a sense of our organisation\u2019s vibe.<\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1553784738669805568?ref_src=twsrc%5Etfw\">July 31, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>This week, we had a candidate for our senior designer role visit the office. After passing all the interviews and recruitment steps and taking to 6 of us for some hours, they still had a few questions. So I thought it would be good to answer them in person and also give them an idea of how we work and what it might feel like to work at our organisation. We had an hour-long conversation, built a good rapport, and signed the contract a few hours later. Seeing each other eye to eye and getting a sense of the organisation\u2019s vibe is vital when making literally life-changing decisions. Before, we suggested coming into the office to sign the contract, but I now think it should happen 1 step earlier.<\/p>\n\n\n\n<p>But not everything has to happen in person. Some most excellent community work happens entirely remotely. So I wanted to hear more about it. Supporting the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/n3gz.org\/events\/n3gz-input-design-system-for-germany\/\" target=\"_blank\">\u2018Design System for Germany\u2019 working group<\/a>, I introduced the terrific Imran Hussain, community designer for the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/design-system.service.gov.uk\/\" target=\"_blank\">GOV.UK Design System<\/a>. I had missed that he changed his job title from \u2018community manager\u2019 to \u2018community designer\u2019 \u2013 as he designs and shapes things, not just manages them. Imran answered countless questions and gave us a better idea of how a distributed community can be supported, organised and enabled to co-create.<\/p>\n\n\n\n<p><blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cJust because you have a <a href=\"https:\/\/twitter.com\/hashtag\/DesignSystem?src=hash&amp;ref_src=twsrc%5Etfw\">#DesignSystem<\/a> doesn\u2019t mean you don\u2019t need designers any longer. You also have to offer training and share good examples before people can implement its components and know how it works.\u201d<br>\u2014<a href=\"https:\/\/twitter.com\/ImHuYorks?ref_src=twsrc%5Etfw\">@ImHuYorks<\/a> on the importance of <a href=\"https:\/\/twitter.com\/hashtag\/community?src=hash&amp;ref_src=twsrc%5Etfw\">#community<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1555128143077580800?ref_src=twsrc%5Etfw\">August 4, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n\n\n\n<p>I said it various times before, and I will say it many more times again: I am glad we have such active international exchange across borders.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">What\u2019s next<\/h2>\n\n\n\n<p>I will finally publish our user research blog post, which is ready to go. I will also spend some time in user research sessions, as some are scheduled for next week.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the first week of August, Martin met with Matt Jukes, who visited from the UK, pondered about the cultural value of visual communication, and did some longer-term thinking.<\/p>\n","protected":false},"author":1,"featured_media":266,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #14 at the Digital Service: Notes for 1\u20135 August - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #14 at the Digital Service: Notes for 1\u20135 August\",\"datePublished\":\"2022-08-07T12:34:00+00:00\",\"dateModified\":\"2022-09-11T16:31:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/\"},\"wordCount\":991,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2022\/08\/Matt-Jukesie-and-Martin-Jordan-taking-a-selfie-at-DigitalService.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/08\/07\/week-14-at-the-digital-service-notes-for-1-5-august\/\",\"name\":\"Week #14 at the Digital Service: Notes for 1\u20135 August - 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