{"id":3229,"date":"2024-05-11T02:29:55","date_gmt":"2024-05-11T00:29:55","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=3229"},"modified":"2024-05-11T10:44:20","modified_gmt":"2024-05-11T08:44:20","slug":"week-106-at-the-digital-service-notes-for-6-10-may-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/","title":{"rendered":"Week #106 at the Digital Service: Notes for 6\u201310 May 2024"},"content":{"rendered":"\n

I just need a little time pressure at times. With Global Accessibility Awareness Day<\/a> around the corner, it took me about 2 evenings to finish a 1,600-word blog post. It\u2019s in review and with my comms colleagues now.<\/p>\n\n\n\n

It\u2019s another example of a blog post I thought we were not ready to write because we had not done enough work. But, whenever I felt that a blog post was long overdue. The 1,600-word count evidences that. A post shouldn\u2019t be that long. If it is, it\u2019s not concise enough, or you waited too long to write it, accumulating too much work.<\/p>\n\n\n\n

At GDS, while working on the Service Standard and GOV.UK Service Manual, we had the team rule that no update should be more than 6 months apart. There, we had a single topic. I need to cover several issues in my current role, but an update on each shouldn\u2019t be further apart than 1 year.<\/p>\n\n\n\n

Since taking on the role of Head of Design and then Head of Design and User Research in Germany, I have written introduction blog posts about user-centred design<\/a>, user research<\/a>, and communication design<\/a>, all co-written with colleagues. Since then, designers and user researchers working on specific topics have built on them and written in much more detail about the work in their service areas. They have recently covered user research on justice services<\/a> and systemising user research by building the sub-discipline<\/a>. Last summer, I continued with other non-design topics I care about, like working with the Service Standard<\/a> and building communities of practice<\/a>.<\/p>\n\n\n\n

There are many other topics to cover and to continue covering. A follow-up blog post on the Service Standard is overdue, as is one about taking a long-term service design view to our work. In the draft state, a third one discusses our heads of discipline setup at Digital Service. I hope to finish these over the summer. My goal for 2024 is a minimum of 7 published texts. That is at least 1 more than last year. <\/p>\n\n\n\n

The accessibility overview post recaps the last two years of activities in the space. In the post, my co-author, Marion, and I discuss how we created internal awareness and started building capability and shaping processes. It\u2019s the opening of a new chapter on the blog \u2013 with more sections to be added in the coming months by us and others.<\/p>\n\n\n\n

Doing and iterating introductions<\/h2>\n\n\n\n

Last week, I welcomed 2 new starters to our discipline. This week, I co-delivered 2 of the 12 onboarding sessions to them and the other newbies. That was an introduction to the disciplines and an introduction to our projects.<\/p>\n\n\n\n

The more I run a format, the more I want to change it again. We\u2019ve been going through a few iterations for the discipline introduction. It felt it had a good flow for some months, incorporating more interactive and active learning approaches. Now, it feels more conversational but also too repetitious. It misses case studies that make things tangible and share stories from past projects. It\u2019s too weak on storytelling.<\/p>\n\n\n\n

You can feel that a presenter isn\u2019t passionate about the material they are presenting. I think that\u2019s the case for me with some of the introductions. The third introduction I\u2019ve done repeatedly is the one to accessibility. I feel mostly in sync with it. It went through even more iterations, and our content blocks still keep shifting and moving. It\u2019s also the session we almost always run out of time for because there is so much to cover.<\/p>\n\n\n\n

Following a page from our introduction to service design guidebook<\/a>, we should keep iterating. None of the 35+ trainings were ever the same. We kept rewriting, tweaking, and swapping content blocks continuously. That is still the case now, as Clara and Ignacia keep running and evolving the training<\/a>.<\/p>\n\n\n\n

As cumbersome as it might feel, training, including onboarding introductions, should never be done. It should constantly evolve, incorporating fresh views, the latest learnings, and re-examined experiences. We wrote about training \u201cas an agile service\u201d in 2022. That still stands today. So, I will need to return to the drawing board before the next monthly session occurs. And do that until I feel well in sync with it again, at least for a while.<\/p>\n\n\n\n

What\u2019s next<\/h2>\n\n\n\n

As mentioned, Thursday is Global Accessibility Awareness Day<\/a>. I will be busy helping to prepare for it. We plan to publish the overview blog post, run a pizza-powered accessibility check for the beta-stage parental benefit calculator, and hopefully publish the German version of the How many people? accessibility tool. It\u2019s on the Digital Service repo<\/a> now. The data I collected from last week isn\u2019t yet in there. <\/p>\n\n\n\n

In the meantime, I continue to spend time with annual performance reviews for everyone in my discipline.<\/p>\n\n\n\n

From Monday onwards, I will help the Nordic colleagues get the Helsinki event page ready for publication. I will also check if I can organise a morning event for international folks visiting Berlin to attend the Creative Bureaucracy Festival in mid-June. <\/p>\n","protected":false},"excerpt":{"rendered":"

Week 106 at Digital Service involved running introductions for newbies, writing a blog post about accessibility, and preparing further activities for the upcoming Global Accessibility Awareness Day.<\/p>\n","protected":false},"author":1,"featured_media":3230,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-3229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"\nWeek #106 at the Digital Service: Notes for 6\u201310 May 2024 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #106 at the Digital Service: Notes for 6\u201310 May 2024\",\"datePublished\":\"2024-05-11T00:29:55+00:00\",\"dateModified\":\"2024-05-11T08:44:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/\"},\"wordCount\":868,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2024\/05\/Zoomed-Contrast-Beratungshilfe-Desk.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/11\/week-106-at-the-digital-service-notes-for-6-10-may-2024\/\",\"name\":\"Week #106 at the Digital Service: Notes for 6\u201310 May 2024 - 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