{"id":3329,"date":"2024-05-25T12:17:36","date_gmt":"2024-05-25T10:17:36","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=3329"},"modified":"2024-05-25T12:17:38","modified_gmt":"2024-05-25T10:17:38","slug":"week-108-at-the-digital-service-notes-for-20-24-may-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/05\/25\/week-108-at-the-digital-service-notes-for-20-24-may-2024\/","title":{"rendered":"Week #108 at the Digital Service: Notes for 20\u201324 May 2024"},"content":{"rendered":"\n<p><a href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2023\/06\/04\/week-57-at-the-digital-service-notes-for-29-may-2-june-2023\/\">Continuing from last summer<\/a>, we had another \u2018Let\u2019s Talk Vision\u2019 session. This format started even before I joined. It brings a member of the senior executive team together with the user-centred design discipline. <\/p>\n\n\n\n<p>On Tuesday afternoon, our Chief of Staff &amp; Strategy, Magdalena, stopped by for 90 minutes for a chat and extended exchange. About two-thirds of our discipline attended the session with popcorn and chocolate bars. After some introductory words from organisers Charlotte and Tine, Magdalena quickly got herself a whiteboard and started explaining versions of Digital Service\u2019s strategy development. She sliced her approach into 3 sequenced steps: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Problem diagnosis \u2013 top-down change is impossible in the current German government setup<\/li>\n\n\n\n<li>Guiding policy \u2013 change through delivery<\/li>\n\n\n\n<li>Coordinated action \u2013 6 goals like developing digital offerings with an exceeding user satisfaction<\/li>\n<\/ul>\n\n\n\n<p>We had collected questions in small breakout sessions in a previous weekly discipline meeting. Tine also made sure the room setup supported conversation and exchange. In her sketching and explaining part, Magdalena already addressed many of the designers\u2019 and user researchers\u2019 questions. One angle was how design and user research initiatives contribute to organisational strategy and how strategy affects our disciplines as a whole.<\/p>\n\n\n\n<p>It\u2019s vital for a team\u2019s motivation to have a thorough understanding of their organisation\u2019s strategy and to be able to sync with their leaders about its details. In the previous engagement survey, the score for strategic alignment and understanding had dropped. With the next edition having kicked off, I hope the score will show an upward trend again. <\/p>\n\n\n\n<p>I\u2019m always grateful for the time everyone takes at Digital Service for such activities. The series will continue. We have not yet spoken to our Chief Financial Officer, Anja. That would be next. Afterwards, we should talk to an incoming Chief Technology Officer, whom we are currently trying to hire.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Discussing leavers and building blocks for good public service design<\/h2>\n\n\n\n<p>Earlier that day, on Tuesday morning, I joined a workshop on procurement for more user-centricity and accessibility. My colleague Jana and I gave a short input on how we are embracing the Service Standard at Digital Service, how it\u2019s referenced in our contractual agreements with the ministries, and what different contract types have advantages, disadvantages, and risks. As usual, our <a href=\"https:\/\/github.com\/digitalservicebund\/public_documents\/blob\/main\/design\/210524-KERN-Workshop-Nutzendenzentierung-erfolgreich-im-Vertrag-verankern.pdf\">slides are available on GitHub<\/a>.<\/p>\n\n\n\n<p>Before and after us, there were presentations by a procurement manager of public sector IT and digital outcome supplier Dataport, a digital government lead of the City of Bonn, and a colleague from BFIT, the Federal Monitoring Centre for Accessibility. Breakout sessions allowed us to collect viewpoints on \u2018How might we\u2019 questions. One focussed on making sure requests for proposals are phrased so that suppliers follow good user-centred design practices. Another one was on enabling contracting authorities to develop knowledge and experience around roles, activities and outcomes of user-centred design practices.<\/p>\n\n\n\n<p>More work will\u00a0be needed\u00a0regarding public procurement rules and user-centred design approaches. I had an insightful exchange with some transformation managers about almost non-existent\u00a0<a href=\"https:\/\/oecd-opsi.org\/innovations\/global-digital-marketplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">dynamic procurement frameworks we have seen in other countries<\/a>. I need to better understand the gap in Germany in this field. It still puzzles me, so I want to know why.<\/p>\n\n\n\n<p>On\u00a0Thursday, in our design and user research weekly, Christin and Tine gave an overview of all efforts around building component libraries and versions of design systems at Digital Service. That was particularly useful for the\u00a07\u00a0new starters we had in 2024. They went back 3 years to explain the origins of their work, which is happening now and in the future. They also explained how it ties into the evaluating work stream with other public sector entities aiming to consolidate parallel efforts across the German sector.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Preparing for even more new starters<\/h2>\n\n\n\n<p>We will have new starting designers in June, July, and August. So, I prepared envelopes for them with reading material and a personal note. That has been my default since the beginning of the year. They have been very positively received. Now, I\u2019m looking at how I can improve them further. My latest idea is adding a reference to <a href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/04\/05\/talk-designing-good-public-services-for-everyone\/\">Charlotte\u2019s TEDx talk<\/a>, as it provides a very accessible entry point to our work.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3ktaqh4r6t22s\" data-bluesky-cid=\"bafyreifkgdjh2zolafzx5pqjcf22zxmp2w3pe4f66afsfoqe6cjtauf7za\"><p lang=\"en\">Welcoming 3 more designers in a few weeks \u2014 so I\u2019m preparing little packages I\u2019ve been sending out since the beginning of the year to every new joiner.\n\nThey include a note, the latest copy of the #ServiceGazette and 2 issues of our CEO\u2019s column magazines.\n\nWhat else could I add? Any suggestions?<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3ktaqh4r6t22s?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3ktaqh4r6t22s?ref_src=embed\">May 24, 2024 at 18:24<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>On Bluesky, the responses to my picture of the envelopes were positive. I\u00a0started wondering\u00a0if it is time to draft a blog post about building a designerly culture team and designing a growing user-centred design team. I believe we have built something remarkable and pretty unique. Colleagues from Canada and the UK have stated that. Hence, writing something up for colleagues in the German public sector could offer practical value. It would also be another warm-up exercise for a chapter of <a href=\"https:\/\/strongdesignbook.com\/\">Strong Design<\/a>, which hasn\u2019t made much progress in the past year.<\/p>\n\n\n\n<p>There are also some new starters in product and transformation manage I will have to help onboard on a new project next month. I started structuring activities that might help them get into their topic. I will need to continue that next week.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>Surprisingly, next week is a bit calmer.&nbsp;I will have time to prepare a talk&nbsp;for the week after&nbsp;for the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth.&nbsp;Their innovation office runs a \u2018Digital morning\u2019 format, and I&nbsp;am invited&nbsp;to&nbsp;talk about&nbsp;user-centred design in the public sector.<\/p>\n\n\n\n<p>Later in the week, I will attend the 3rd Service Standard sounding board meeting. On Friday, there might also be the 4th meeting of the cross-government design system.<\/p>\n\n\n\n<p>If time allows, I will finish a blog post about the digital principles in the digital check and Service Standard.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In week 108 at Digital Service, Martin summarised the accessibility work of the previous week in the all-hands session, co-delivered a talk on user-centricity and procurement, participated in a strategy exchange with the Chief of Staff &#038; Strategy, and started preparing content for more new starters.<\/p>\n","protected":false},"author":1,"featured_media":3330,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-3329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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