{"id":3423,"date":"2024-06-23T11:13:00","date_gmt":"2024-06-23T09:13:00","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=3423"},"modified":"2024-07-01T01:49:48","modified_gmt":"2024-06-30T23:49:48","slug":"week-112-at-the-digital-service-notes-for-24-28-june-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/","title":{"rendered":"Week #112 at the Digital Service: Notes for 24\u201328 June 2024"},"content":{"rendered":"\n

This week felt as equally dense as the last one. While the Creative Bureaucracy Festival was over, some people were still in town. So, we made the best use of that fact.<\/p>\n\n\n\n

Tamara Srzenti\u0107<\/a>, Montenegro\u2019s former Minister of Public Administration, Digital Society and Media, and Mikey Dickerson<\/a>, the first administrator of the United States Digital Service, were still in Berlin until Monday evening and felt like they wanted to stop by. While our Executive Leadership team was out, it fell to me to quickly set up a lunch exchange format. We used a small, round table for six people: three guests, including Tamara\u2019s partner, and three heads of discipline\u2014Christian, Clara, and myself. An additional outer circle is formed of silent listeners, and anyone from the organisation who is interested can join that.<\/p>\n\n\n\n

Despite the short notice, we got a crowd together virtually and in the room to follow the conversation. And despite Tamara and Mikey\u2019s tight schedule, they stayed longer than had intended. In 90 minutes, we discussed how to utilise a crisis, accept more modest definitions of success, and look for the best levers for change. Mikey delivered an excellent input last week on \u2018How to not let a good crisis go to waste<\/a>\u2019. There, he mentioned indicators for an emerging crisis and how to make practical use of it. In our conversation, we built on it.<\/p>\n\n\n\n

Tamara dropped one of the most memorable sentences: \u201cCitizens experience government through delivery of services.\u201d This sentence links to a sentence in Kate Tarling\u2019s book on service organisations I had read before, in which Kate writes: \u201cThe organisation is the service.\u201d This notion still seems far from government decision-makers and senior policy-makers.<\/p>\n\n\n\n

Tamara also emphasised how much she is interested in building a Rebel Alliance: \u201can open civic org\/network that connects leaders dispersed all around the world with governments, nonprofits and civil society orgs in their home countries and beyond\u201d, as she said in a recent interview<\/a>.<\/p>\n\n\n\n

There are various loose strands from the conversation, so I\u2019m looking forward to meeting them again and also connecting with them for another remote exchange. <\/p>\n\n\n\n

Bringing the designers and user researchers together<\/h2>\n\n\n\n

\u201cCome because of the work, stay because of the people\u201d, says a GDS poster<\/a> my friend and former colleague Stephen McCarthy<\/a> designed for the GDS design team. While the work is significant, it\u2019s all about the people, their engagement and their lived values that make working at Digital Service so special.<\/p>\n\n\n\n

On Thursday, our design and user research team had its summer offsite. It was the first time several colleagues met. 23 of us got together on a terrific upper floor at Impact Hub Berlin<\/a>. Since our winter onsite, our discipline has grown by 40%. 8 new colleagues joined us since the beginning of 2024. By the end of summer, we will be 31 people and possibly 35 by autumn.\u00a0So, we needed to take a day to zoom in and out, to meet and get to know each other better.<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n

We started by recapping the past months and our work and achievements. We reflected on the fact that designing public services isn\u2019t a sprint but a baton relay ultramarathon and the importance of resilience in that. Lena warmed us up by letting us find commonalities and craft name tags for one another. Our brilliant people partner, Magdalena, joined Charlotte and Sonja for an actionable positive psychology session on strengths and skills with an instant buddying format. Then, together, we ate 5 metres of pizza. Literally. After lunch, Dirk performed a banana shake dance with us to overcome the lunch slump. Going deeper, Marlene organised 90-minute barcamp-y sessions that people used to discuss topics like user research method libraries, handy AI tools, and improved narratives for user-centred design. Everyone put their energy and dedication into co-creating the day out.<\/p>\n\n\n\n

\"Five<\/figure>\n\n\n\n

\u201cHaving only joined a few weeks ago, I feel like I\u2019m in a safe space where I can bring my true, full self\u201d, a new team member said in our closing circle. \u201cDigitalService is just a different place \u2013 without the usual egos\u201d, another person voiced.<\/p>\n\n\n\n

I\u2019m massively proud of the team we\u2019ve built over the last few years. This is my biggest design project so far, and we might have built the strongest design and user research team in the German public sector, which is a crucial foundation for building excellent public services.<\/p>\n\n\n\n

7 years into Head of Design roles, leading this growing team is the greatest people responsibility I have had yet. I deeply respect the task and am careful to grow the team because human connections are essential. Working closely with our people team we have put an emphasis on supporting structures, frameworks, and processes to help us scale. Nothing is perfect, but compared to all large and small organisations I\u2019ve ever worked for, it\u2019s the best place I\u2019ve seen. And together, we\u2019ll only make it better going forward.<\/p>\n\n\n\n

Talking about our work and the Service Standard once more<\/h2>\n\n\n\n

On Tuesday, Caro and I were invited to an event on the citizen-friendly welfare state at the Federal Ministry of Labour and Social Affairs. Together with about a dozen other actors, we hosted a corner in a world caf\u00e9 setup and welcomed different public sector guests. We had about five minutes to introduce the Service Standard and its application in the context of justice services. Some 40 to 50 people stopped by through 3 cycles. Afterwards, we had a few extra minutes with interested people who were curious to hear more about the Service Standard.<\/p>\n\n\n\n

\"Three<\/figure>\n\n\n\n

On Wednesday morning, I went to the GovTech Campus. A group of tech entrepreneurs from my hometown, part of the association Magdeburg Digital, received an invitation from the state\u2019s Chief Digital Officer, Tobias Kr\u00fcger. In our roles as digital councillors for the state of Sachsen-Anhalt, he asked Ann Cathrin and me to talk about our work at Digital Service and NExT, respectively. So, I did and used a new deck I had not tried before. <\/p>\n\n\n\n

We had a good exchange afterwards, in which I had to reassure a tech entrepreneur that we don\u2019t take any business they are doing with the public sector but instead raise the bar and open doors for new approaches.We had a good exchange afterwards, in which I had to reassure a tech entrepreneur that we don\u2019t take any business they are doing with the public sector but instead raise the bar and open doors for new approaches.<\/p>\n\n\n\n

Taking fun seriously in annual pub quiz<\/h2>\n\n\n\n

The true quiz master, Chris, was absent, so I had to do it myself. Luckily, Sabrina jumped in with about 24 hours\u2019 notice, and we ran the annual summer pub quiz together.<\/p>\n\n\n\n

A core part of the Digital Service summer party since last year, we created 3 questions with 10 each. The categories were current affairs, general knowledge and public sector.<\/p>\n\n\n\n

We had 11 groups, some with up to 9 players. The winning team got 23 points, and the low-performing one got 13. My favourite section is public sector knowledge. I asked about the ratio of costs and savings of De-Mail, the secure government email (6.5 \u20ac million spent; 3500 \u20ac saved in stamps); I asked when compulsory ID was introduced in Germany (1938); I wanted to know what point 15 of the Service Standard covers (reliability and IT security) and who was named Chief Information Officer, of the year 2024 by eGovernment magazine last week (Martina Klement). I also included a question from our German How many people tool<\/a>.<\/p>\n\n\n\n

\"A<\/figure>\n\n\n\n

People had good fun but also thought some questions were too difficult. We skipped the music section entirely. Chris needs to return next summer for the 2025 edition. The reward for the winning team is a custom sticker. I want our new communications designer, Bianca, to look at it.<\/p>\n\n\n\n

What\u2019s next<\/h2>\n\n\n\n

I need to finish my article for Touchpoint journal. I\u2019m getting there, but it\u2019s not finished, and I missed the deadline.<\/p>\n\n\n\n

We\u2019ll have an international call on Service Standards on Monday. I will speak at 2 events on Wednesday and Thursday.<\/p>\n","protected":false},"excerpt":{"rendered":"

Another dense week 112 included a design and user research offsite, a world caf\u00e9 session on the citizen-centred welfare state, a meet-and-greet with tech entrepreneurs, an exchange with a former digital minister and co-founder of the US Digital Service, and a pub quiz.<\/p>\n","protected":false},"author":1,"featured_media":3451,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-3423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"\nWeek #112 at the Digital Service: Notes for 24\u201328 June 2024 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #112 at the Digital Service: Notes for 24\u201328 June 2024\",\"datePublished\":\"2024-06-23T09:13:00+00:00\",\"dateModified\":\"2024-06-30T23:49:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\"},\"wordCount\":1348,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2024\/06\/Exchange-Tamara-Srzentic-Montenegro-Mikey-Dickerson-USDS-08.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\",\"name\":\"Week #112 at the Digital Service: Notes for 24\u201328 June 2024 - Verwaltungsgestaltung \u2022 Notizen\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2024\/06\/Exchange-Tamara-Srzentic-Montenegro-Mikey-Dickerson-USDS-08.jpg\",\"datePublished\":\"2024-06-23T09:13:00+00:00\",\"dateModified\":\"2024-06-30T23:49:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/06\/23\/week-112-at-the-digital-service-notes-for-24-28-june-2024\/#primaryimage\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2024\/06\/Exchange-Tamara-Srzentic-Montenegro-Mikey-Dickerson-USDS-08.jpg\",\"contentUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2024\/06\/Exchange-Tamara-Srzentic-Montenegro-Mikey-Dickerson-USDS-08.jpg\",\"width\":2000,\"height\":1334,\"caption\":\"Five people are seated in a circle in a bright, modern office space. 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