{"id":347,"date":"2022-09-04T18:19:00","date_gmt":"2022-09-04T16:19:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=347"},"modified":"2022-09-11T18:30:10","modified_gmt":"2022-09-11T16:30:10","slug":"week-18-at-the-digital-service-notes-for-29-august-2-september","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/","title":{"rendered":"Week #18 at the Digital Service: Notes for 29 August\u20132 September"},"content":{"rendered":"\n<p>Only about 10% of property owners have filed their property tax declarations until now. There are less than 2 months left, with the deadline at the end of October. A last-minute wave of filings appears not unlikely, and with it, my support colleagues will be very busy. So the work they are crucial for adequate service provision.<\/p>\n\n\n\n<p>We discussed the importance of support in our recent user research blog post and how it helps us improve our products and services. Providing quick responses when a user is stuck is an essential part of your user experience. Acknowledging that fact, I made a poster. I couldn\u2019t decide on the colours, so I put up two versions.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Understanding pathways forward<\/h2>\n\n\n\n<p>This week, the Cabinet presented and published the Federal government\u2019s digital strategy for the coming 3 years. It <a href=\"https:\/\/digitalstrategie-deutschland.de\/\">comes with its own website<\/a>, explaining it in some detail. The strategy is described as one for \u2018digital uplifting\u2019 and covers multiple areas and topics: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>connected society<\/strong> \u2013 infrastructure, lifelong learning, healthcare, mobility, civil society<\/li><li><strong>innovative economy<\/strong> \u2013 research and development, skills, data, artificial intelligence<\/li><li><strong>digital government<\/strong> \u2013 public services, open data, data security, digital justice and courtrooms, cyber defence<\/li><\/ul>\n\n\n\n<p>Various comments in the media and on Twitter called it too little ambitious. Commenters saw it as a potpourri of distinct and partially ongoing activities but not as one coherent strategy. To them, it also lacked clear leadership and accountability as various topics are co-led by up to 4 ministries.<\/p>\n\n\n\n<p>It\u2019s worth comparing it to the UK\u2019s reasonably new&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.gov.uk\/government\/publications\/roadmap-for-digital-and-data-2022-to-2025\" target=\"_blank\">Roadmap for digital and data, 2022 to 2025<\/a>. Both strategies have a senior minister explaining it in a video to the public, telling why it exists and what the larger benefits are, and naming specific departments and senior leaders as sponsors and co-owners.<\/p>\n\n\n\n<p>The most significant difference is shared outcomes. For many areas, outcome statements in the UK\u2019s strategy for 2025 start with \u201call department will \u2026\u201d. Germany\u2019s appears to be less about cross-government adoption. It\u2019s also less granular, specific and vague regarding digital public services. The UK\u2019s offers an annex that lists the top 75 services to be transformed. Germany\u2019s refers to overhauling its 2017 online access law but leaves open what it wants to achieve in service areas \u2013 as it\u2019s unlikely to transform everything. Justice is the exception; the strategy names digital courtroom hearings as a deliverable for 2025.<\/p>\n\n\n\n<p>One thing that got finally mentioned in Germany\u2019s digital strategy is the Digital Service\u2019s involvement in digital identities work. As we are working in the open with <a href=\"https:\/\/github.com\/digitalservicebund\/\">repositories on GitHub set to public<\/a>, that\u2019s no real news to people following what we do. But it allows is to share more of this work shortly. <\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Learning more about barriers<\/h2>\n\n\n\n<p>In a lunch and learn session, my colleague Corinna walked us through her recently finished PhD thesis. Its title is \u2018<a href=\"https:\/\/www.eui.eu\/people?id=corinna-funke\">Digitization, fast and slow: Comparing the creation of digital public services in Denmark, France and Germany<\/a>\u2019. She presented her findings when comparing the 3 countries, their commonalities and differences. To my surprise, I learned that France is more bureaucratic than Germany. Corinna told us about drivers and blockers for each country and what cultural and structural obstacles are unique for Germany. Later this autumn, it would be great to hear from Corinna in an international call and get European folks to discuss their views and conclusions.<\/p>\n\n\n\n<p>A day later, I met a colleague at\u00a0<a rel=\"noreferrer noopener\" href=\"https:\/\/citylab-berlin.org\/en\" target=\"_blank\">CityLAB Berlin<\/a>\u00a0for an evening chat. Supporting Berlin\u2019s transformation at a state level, their setup is interesting. For and with Berlin\u2019s administration, the team of 35 or so does discover and alpha discovery work using data and design. The unit is organised as part of a foundation the city-state of Berlin pays for. They are funded annually, bound to strict public sector salary bands while not part of the public sector, and seen as an outside delivery partner instead of an inside unit. It appears to limit what they can do mid-term and makes it challenging for them to attract talent. It would be great to see them become part of the public sector, have them move from outside the fence to inside the fence. That would allow more interactions, for example, as part of activities in the <a href=\"https:\/\/next-netz.de\/communities\/\">NExT communities of practice<\/a>.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">What\u2019s next<\/h2>\n\n\n\n<p>On Tuesday, I\u2019ll give a short input on our user research work in an all-hands session. I still have to prepare that. Then, I will continue working on job role definitions with my colleagues Charlotte and Tom. And there will be more strategic work to do, including attending an info session about the EU\u2019s once-only service delivery regulation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ending week 18 and the summer months, Martin shares his reflections on the new digital strategy. He also put up some posters in the office.<\/p>\n","protected":false},"author":1,"featured_media":348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #18 at the Digital Service: Notes for 29 August\u20132 September - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #18 at the Digital Service: Notes for 29 August\u20132 September\",\"datePublished\":\"2022-09-04T16:19:00+00:00\",\"dateModified\":\"2022-09-11T16:30:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/\"},\"wordCount\":782,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2022\/09\/Poster-gelb-support-is-user-experience.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/09\/04\/week-18-at-the-digital-service-notes-for-29-august-2-september\/\",\"name\":\"Week #18 at the Digital Service: Notes for 29 August\u20132 September - 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