{"id":3784,"date":"2024-08-31T02:21:59","date_gmt":"2024-08-31T00:21:59","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=3784"},"modified":"2024-11-25T10:16:31","modified_gmt":"2024-11-25T09:16:31","slug":"week-122-at-the-digital-service-notes-for-26-30-august-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/08\/31\/week-122-at-the-digital-service-notes-for-26-30-august-2024\/","title":{"rendered":"Week #122 at the Digital Service: Notes for 26\u201330 August 2024"},"content":{"rendered":"\n<p>Some formats have developed a life of their own. And that is fantastic. It\u2019s been just over 2 since we started running pizza-powered accessibility checks. I helped Nadine develop the format, which lets teams invite colleagues over pizza to test their offering with the <a href=\"https:\/\/alphagov.github.io\/accessibility-personas\/\">GOV.UK accessibility personas<\/a>.<\/p>\n\n\n\n<p>There were about 10 tests for public-facing services, tools for court clerks, and our own website. They build accessibility awareness across the organisation and let teams find and address accessibility issues sooner.<\/p>\n\n\n\n<p>Usually, I am no longer involved in these. The teams, with the support of the Accessibility Ambassadors, are organising them. This week, the Digitalcheck team invited colleagues to look at the latest <a href=\"https:\/\/erarbeiten.digitalcheck.bund.de\/\">digital touchpoint for lawmakers and policy drafters<\/a>. It launched as a silent beta recently and has already received an external audit by the charity <a href=\"https:\/\/sozialhelden.de\/en\/social-heroes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sozialheld*innen<\/a>.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2rzumabuk2a\" data-bluesky-cid=\"bafyreibwq63rpltrl344pq3aqhdf5h4df7vnk2yq3bpeude5c2hojsg34e\"><p lang=\"en\">If you want to give the \u2018Simulating accessibility personas\u2019 Chrome extension a test drive, you can find it on GitHub: \n\ngithub.com\/digitalservi&#8230;\n\nIt\u2019s still beta and a bit incomplete. And it is not yet in the Chrome Web Store.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2rzumabuk2a?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2rzumabuk2a?ref_src=embed\">Aug 28, 2024 at 17:24<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>The format is well documented internally now. There is a well-iterated how-to page on our Confluence, and support is available. As previously reported, <a href=\"https:\/\/github.com\/digitalservicebund\/accessibility-personas-extension\">Joshua\u2019s \u2018Simulating accessibility personas\u2019 tool<\/a> is maturing as a Chrome extension. But with a few features missing, it\u2019s not yet in the Chrome web store. But it\u2019s at a stage where more people should review it and give feedback. That includes people outside of Digital Service. So, I also pinged Richard at the Central Digital &amp; Data Office about it. He responded immediately. In the coming weeks, I\u2019d love us to gather and incorporate input to make the extension available to a broader user base.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Pushing for more opening-up<\/h2>\n\n\n\n<p>Opening up has been a thread this week.<\/p>\n\n\n\n<p>I felt sad after we published our latest international blog post on the UK <a href=\"https:\/\/designnotes.blog.gov.uk\/\">\u2018Design in government\u2019 blog<\/a> on Friday. When scrolling down, I realised that every 4th or 5th post on the blog is co-authored by me \u2013 while I left the UK government over 2 years ago. At the same time, there are more designers in government than ever before. But the blogging culture seems to have come to a stall. <\/p>\n\n\n\n<p>In 2023, the number of posts has been lower than any year since the blog launched in November 2013. So I asked what has happened in UK government, especially in the past 2 years. That led to the most vivid exchange I have seen on Bluesky until now, with about a dozen people chipping in and sharing their hypotheses.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2mejb4ztc2r\" data-bluesky-cid=\"bafyreifjoqj2gllftyfpprpy6y55hlwbax2xktdnixxa3nnq5y2jmlier4\"><p lang=\"en\">Where\u2019s the blogging mojo of UK #GovDesign?\n\nAfter much early-pandemic activity, I see far fewer posts on blog.gov.uk platforms.\n\nWhy?\n\nThere are more UCD people in gov\u2019t than ever before, but a lot of work has become invisible.\n\nThat\u2019s not good. For sharing, learning, and accountability.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2mejb4ztc2r?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2mejb4ztc2r?ref_src=embed\">Aug 26, 2024 at 11:19<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Martha, who is currently working in the Canadian provincial government, offered the most substantial list of factors and prerequisites for maintaining a blogging culture:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Permission from leaders<\/li>\n\n\n\n<li>Endorsement from manager\/team<\/li>\n\n\n\n<li>Confidence that what they are saying is valid\/useful<\/li>\n\n\n\n<li>Writing experience or access to someone with it to edit\/write<\/li>\n\n\n\n<li>Time<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2oucslrrx2k\" data-bluesky-cid=\"bafyreieelvqnz2x742vcq6xj3rg5dcjfqs6dfx4rzp5nq5gigon3irg424\"><p lang=\"en\">These are central prerequisites for enabling blogging and a #WorkingInTheOpen culture in the public sector.\n\nI feel blessed being able to find all of them at @digitalservice.bund.de<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2oucslrrx2k?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2oucslrrx2k?ref_src=embed\">Aug 27, 2024 at 11:07<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Our setup at Digital Service addresses all of these requirements, and I am genuinely grateful for that.<\/p>\n\n\n\n<p>While we work on an updated version of the German Service Standard, I am trying to revive the German equivalent of the Service Manual to open it up. It\u2019s been live on <a href=\"http:\/\/servicehandbuch.de\">servicehandbuch.de<\/a> from 2021 to 2023. It did not receive further funding and was taken offline about a year ago. In spring this year, it was <a href=\"https:\/\/www.digitale-verwaltung.de\/Webs\/DV\/DE\/onlinezugangsgesetz\/servicestandard\/servicehandbuch\/servicehandbuch-node.html\">brought back as a PDF file<\/a>. While that is better than not having it at all, HTML remains superior.<\/p>\n\n\n\n<p>With a few days of idle time between projects, I asked my colleague Marco to see if he could bring the Servicehandbuch back. He quickly started using <a href=\"https:\/\/www.gitbook.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">GitBook<\/a> \u2013 just <a href=\"http:\/\/govstack.gitbook.io\/specification\/govstack-ui-ux-guidelines\/4-design-patterns\/4.1-service-patterns\" target=\"_blank\" rel=\"noreferrer noopener\">like the GovStack folks do<\/a> for their service patterns. Marco has been making good progress by the end of the week and might soon be able to point to it again, reference individual guidance, and search inside it. More importantly, it will allow us to take the first humble steps in iterating its content with the cross-public sector community.<\/p>\n\n\n\n<p>I have contacted a few people already and mentioned it in our monthly user research exchange session this week. Participants seem eager to review and enrich existing guidance.<\/p>\n\n\n\n<p>During a Thursday lunch and learn session on <a href=\"https:\/\/www.opencode.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenCoDE<\/a>, I asked if I could host it there. Colleagues from ZenDIS, the German government\u2019s Centre for Digital Sovereignty, told us more about the open-source platform they are developing. So, I was curious to learn that GitBook and OpenCoDE can go well together.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2ubas5zm72y\" data-bluesky-cid=\"bafyreid6wwxgr7qer6nmo7evjmdtyntvrwj6fd4owgfa7bfdvhjmdf54ke\"><p lang=\"en\">In today\u2019s lunch &amp; learn session, we heard from our colleagues from the Centre for Digital Sovereignty (ZenDIS) about their work on OpenCoDE.de.\n\nThey explained how they enable the German public sector to share code openly, collaborate and improve continuously.\n\n#OpenSource #WorkingInTheOpen<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2ubas5zm72y?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2ubas5zm72y?ref_src=embed\">Aug 29, 2024 at 14:42<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>In the coming days, we should make some good progress with opening up the manual content. Then, we can start advancing the current content and adding examples from across government, too. At the same time, we also intend to bring the iterated version of the Service Standard to the platform. I hope people will be less shying away from commenting as we saw years ago with the UK Service Standard. Hopefully, public servants are a bit more tech-savvy, and the tech has also lowered previous barriers to participation.<\/p>\n\n\n\n<p>Besides, I also want to create a better place to store NExT community content. I have <a href=\"https:\/\/gitlab.opencode.de\/next-netz\/next-community-nutzerzentriertes-design\">created a repository already<\/a>, but I still have to fill it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Dealing with the political environment<\/h2>\n\n\n\n<p>With elections in 3 federal states with worrying outcomes around the corner, I joined an educational exchange session organised by the NExt network. Director of civic democracy platform Arne Semsrott gave an input asking, \u201cWhat if the far-rights get to power and govern in Germany?\u201d. Over 125 public servants joined on Thursday morning. Arne, who just published the book on the far-right\u2019s rise to power, warned that passivity in ministries and government agencies is no option. Active dissent and resistance are necessary, he argued.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2tsd4aw2i2g\" data-bluesky-cid=\"bafyreiglehiq2wvwpxtm2vbsak6sjxq4gi66nueqithjlb6czxu3zbfzki\"><p lang=\"en\">What if the far-right gets to power and governs in Germany?\n\nWhat if the AfD takes over your ministry?\n\nThis morning, @nextnetz.bsky.social is hosting a perspectives event with @fragdenstaat.de\u2019s \n@arnesemsrott.bsky.social.\n\nIt\u2019s a packed session with 125 public servants.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2tsd4aw2i2g?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2tsd4aw2i2g?ref_src=embed\">Aug 29, 2024 at 10:14<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>The colleagues at NExT <a href=\"https:\/\/next-netz.de\/nextperspektiven-was-passiert-wenn-rechtsextremisten-regieren\/\" target=\"_blank\" rel=\"noreferrer noopener\">summarised Arne\u2019s main talking points and recommendations<\/a> on what public servants can do when the far-right starts to govern. These points include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be prepared \u2013\u00a0as the takeover will happen in many small steps, mental preparation is vital<\/li>\n\n\n\n<li>Form bonds \u2013 building networks of allies as early as possible to prevent or minimise personal disadvantages if one gets caught in the crossfire<\/li>\n\n\n\n<li>Use existing mechanisms \u2013 using slow bureaucratic mills purposefully to disable unconstitutional orders where possible<\/li>\n\n\n\n<li>Remonstrate: following the civil service oath to uphold the Basic Law can be a helpful reference point<\/li>\n\n\n\n<li>Involve staff councils and unions \u2013 as they already have the procedures for dealing with<\/li>\n<\/ul>\n\n\n\n<p>On Friday evening, various public servants I know and respect also published a <a href=\"https:\/\/reform-staat.org\/was-ware-wenn-die-verwaltung-wehrhaft-ware\/\" target=\"_blank\" rel=\"noreferrer noopener\">statement asking, \u2018What if the administration were defensive?\u2019<\/a>. It describes the importance of militant democracy and the active contribution of public servants. I am glad about these reflections and discussions of democratic-minded public servants who want to play an active role in defending our democratic systems in times of continuous far-right attacks.<\/p>\n\n\n\n<p>On a much more positive and productive note, I had an encounter with a Member of Parliament on Monday afternoon. They are working on a benefit area and deeply care about improving related experiences for eligible citizens. They had an operational government administration role in the past and have a remarkable understanding of the lived experience of people. <\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2n7davo2m2z\" data-bluesky-cid=\"bafyreihdhotp35pbz4bz2ma3dbwi2rt2iilhvjivyjc4ck4zpy27kkvyae\"><p lang=\"en\">Had an inspiring exchange with a Member of Parliament today.\n\nIt was moving how deeply they care about a certain issue, want to understand the possibilities of digital and build consensus across the aisle to create a good law.\n\nMore members of the public should have such a trust-building experience.<\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2n7davo2m2z?ref_src=embed\">Aug 26, 2024 at 19:19<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Having spoken with various people about how to change fundamental underlying structures \u2013 from a governance and technology perspective, they wanted to know more about it from us and what we think is possible. It\u2019s challenging but deeply meaningful transformation work. It\u2019s the stuff one wants to work on because it\u2019s so important. It\u2019s one of those areas where many eligible people aren\u2019t applying for benefits because it\u2019s complicated and socially stigmatised. I hope we can somehow make a positive contribution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>On Monday, I will welcome our second content designer, Linn. She has one of the quickest starts \u2013 less than 2 weeks between signing contracts and joining the organisation. She will join the parental benefits service team, which has been waiting for content design support.<\/p>\n\n\n\n<p>We are having our next quarterly cross-government community gathering on Tuesday next week. The topic will be \u2018designing good forms\u2019. We will have 2 inputs on the subject. My colleague Paul will share some thoughts and observations on who needs to be involved in making a good form. That includes users, caseworkers, and legal specialists \u2013 in precisely that order. We will also hear from our colleagues in the City of Cologne, who run a form lab from their innovation office. They already presented that work in last year\u2019s <a href=\"https:\/\/international.gov-design.com\/24hours\/\" target=\"_blank\" rel=\"noreferrer noopener\">24-hour remote conference<\/a>, and it was superb.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3l2rhq27u4s2c\" data-bluesky-cid=\"bafyreid3c2pjqqgsyrxts26oq6w26gm6nidcgyue4wdgbh2poxyms4ykky\"><p lang=\"en\">Next week, we\u2019ll discuss \u201cDesigning good form\u201d in the German public sector user-centred design community of practice.\n\nJoin us on Tuesday between 1 and 3 pm \u2014 if you work in the public sector in any role.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2rhq27u4s2c?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3l2rhq27u4s2c?ref_src=embed\">Aug 28, 2024 at 12:00<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Maria, my co-organiser, and I plan to rerun the maturity survey we already did in the summer of 2023 \u2013 to see how things or the perception of things related to user-centred design have changed.<\/p>\n\n\n\n<p>After receiving the final version of my Touchpoint article, the issue is supposed to be published next week. While it\u2019s a very niche topic, I\u2019m a little excited about it. It\u2019s been 6 years since I last wrote for Touchpoint and 12 years since I started. It\u2019s been really a little while in service design now. And yet, there is much still untouched and not done.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Week 122 was thoughtful. Martin joined a session on defensive democracy and how public servants can protect and uphold the Basic Law if the far-right gets into government. He did some practical work and some thought work linked to the principle of \u2018Open by Default\u2019. Martin also saw some accessibility formats developing a life of their own.<\/p>\n","protected":false},"author":1,"featured_media":3787,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-3784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #122 at the Digital Service: Notes for 26\u201330 August 2024 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/08\/31\/week-122-at-the-digital-service-notes-for-26-30-august-2024\/\" \/>\n<script 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