{"id":3997,"date":"2024-11-24T10:44:02","date_gmt":"2024-11-24T09:44:02","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=3997"},"modified":"2024-11-24T21:20:11","modified_gmt":"2024-11-24T20:20:11","slug":"week-134-at-the-digital-service-notes-for-18-22-november-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/11\/24\/week-134-at-the-digital-service-notes-for-18-22-november-2024\/","title":{"rendered":"Week #134 at the Digital Service: Notes for 18\u201322 November 2024"},"content":{"rendered":"\n

It\u2019s mid-late November again. So, the NExT network invited to its annual autumn conference. NExT is the host of Germany\u2019s public sector communities of practice<\/a>, and this was the annual get-together of the people behind it.<\/p>\n\n\n\n

After travelling to Boppard in 2022 (see weeknote #29<\/a>) and Wiesbaden in 2023 (see weeknote #81<\/a>), people gathered in West Berlin this time.<\/p>\n\n\n\n

We got together in the space of the German state pension provider Deutsche Rentenversicherung Bund close to fancy Ku\u2019damm. It\u2019s an organisation that has been building up its agile and user-centred design capability in the past year or so. They hired user researchers, service designers and agile coaches and shaped a compelling internal support offering. As part of break-out sessions, we learned more about it.<\/p>\n\n\n\n

\"8<\/figure>\n\n\n\n

Connecting with other public sector community leads<\/h2>\n\n\n\n

How do others lead their communities? What do they see as the most significant barriers to digital transformation in Germany? What approaches do they take to mitigate that, and what can we do jointly?<\/p>\n\n\n\n

The 2 half-day format allowed for plenty of exchange in networking walks, group discussions and workshops. Each community had prepared posters giving an update on their efforts \u2013 how often they meet, what topics they discuss, and who\u2019s behind.<\/p>\n\n\n\n

I attended a workshop offered by colleagues from the pension provider, who shared how they are scaling methodological expertise. Their growing agile and user-centred design team is part of the digital strategy\u2019s coordination centre, which gives them some visibility, budget, and influence.<\/p>\n\n\n\n

On day 2, my colleague from the Ministry of the Interior Ralf co-ran a workshop on applying and implementing the Service Standard. We will have to pick the dedicated minds of NExT again in the coming weeks and months. The various communities are vital in spreading the word and shaping related guidance.<\/p>\n\n\n\n

NExT\u2019s events and communities of practice play a massive role in knowledge management and coordinated strategising. With their user researcher, Theresa, having now conducted a solid study into the benefits, I hope the necessary funding can be secured for the foreseeable future. Cause, as we painfully have seen in the UK and other places, support for communities comes and goes in waves. So, you better prepare yourself for the next tide.<\/p>\n\n\n\n

So justified: @oecdgovernance.bsky.social recognises @nextnetz.bsky.social as exceptional practice for public sector knowledge exchange.\n\nThere are now 17 active communities of practice across a broad number of topics: open source, user-centred design, AI and digital ethics, innovation management.

[image or embed]<\/a><\/p>— Martin Jordan (@martinjordan.com<\/a>) November 21, 2024 at 12:59 PM<\/a><\/blockquote>