{"id":4159,"date":"2025-01-05T21:31:17","date_gmt":"2025-01-05T20:31:17","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=4159"},"modified":"2025-01-12T21:34:39","modified_gmt":"2025-01-12T20:34:39","slug":"week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/","title":{"rendered":"Week #140 at the Digital Service: Notes for 30 December 2024\u20133 January 2025"},"content":{"rendered":"\n

A good portion of the week I spent on the edge of Europe. It was warm and sunny \u2013 and the start of the year I needed.<\/p>\n\n\n\n

On my way back, inspired by Olu<\/a>, I wrote 25 hopes (of different sizes) I have for 2025.<\/p>\n\n\n\n

    \n
  1. I hope we can publish the reworked German Service Standard and get some good and sustainable attention for it across the public sector.

    <\/li>\n\n\n\n
  2. I hope we make a proper good Service Manual for people working on public services in Germany and work on it across organisations collaboratively.

    <\/li>\n\n\n\n
  3. I hope we can get our updated service quality criteria linked to procurement rules and frameworks\u2014in at least some places\u2014to steer newly commissioned work in the right direction.

    <\/li>\n\n\n\n
  4. I hope we can expand Service Standard peer reviews to the non-Federal level and suppliers, ideally without ourselves even being involved.

    <\/li>\n\n\n\n
  5. I hope we can actively collaborate on Service Standard version 2 implementation with various existing communities of practice to make things stick.

    <\/li>\n\n\n\n
  6. I hope we can establish a cross-public sector blog so more public servants in Germany can join us on the work-in-the-open path.

    <\/li>\n\n\n\n
  7. I hope that after the general elections in February, there will be a new empowered entity in the Federal government to steer digital public sector transformation.

    <\/li>\n\n\n\n
  8. I hope that with the new government, Digital Service will get a broadened and deepened remit to do even more transformational work.

    <\/li>\n\n\n\n
  9. I hope we can change some of the current project and programme funding logic to enable more long-term work.

    <\/li>\n\n\n\n
  10. I hope we can see and support a previously unseen push for accessibility linked to the Accessibility Reinforcement Act\u2014which we can use as momentum to propel novel activities.

    <\/li>\n\n\n\n
  11. I hope we get more opportunities for true service design work: end-to-end, back-to-front, and across channels, so we can offer reference points to inspire others.

    <\/li>\n\n\n\n
  12. I hope we publish the first version of a content design playbook to set a bar for content quality through openly available guidance that others can follow, refer to and build on.

    <\/li>\n\n\n\n
  13. I hope we can make our approach to discipline governance and leadership visible\u2014so that other public sector organisations can inform their organisational development.

    <\/li>\n\n\n\n
  14. I hope we at Digital Service get to contribute to a sound, shared design system for Germany\u2019s public sector.

    <\/li>\n\n\n\n
  15. I hope we can establish stronger ties with other government and public sector units and genuinely collaborate on things.

    <\/li>\n\n\n\n
  16. I hope we can make our disciplines more robust, procedurally and culturally\u2014with a healthy culture allowing people to work sustainably.

    <\/li>\n\n\n\n
  17. I hope we get even more opportunities to engage and collaborate with members of the public\u2014to inform our work through co-creation and to rebuild trust in the government.

    <\/li>\n\n\n\n
  18. I hope we can establish and then improve a version of an accessibility empathy lab.

    <\/li>\n\n\n\n
  19. I hope we can build on last year’s momentum with our international in-person events and facilitate further global exchange.

    <\/li>\n\n\n\n
  20. I hope we can help shape the umbrella brand<\/a> with meaningful examples of good public services that follow the Service Standard.

    <\/li>\n\n\n\n
  21. I hope we can make our accessibility work even more visible and enhance our tools, processes and approaches through more exchange with others.

    <\/li>\n\n\n\n
  22. I hope we can have meaningful discussions about measuring the outcomes of our work along with public value-creating metrics.

    <\/li>\n\n\n\n
  23. I hope we get more opportunities to bring service and policy design together very upstream\u2014through more task force work on more laws in the making and by combining the digital-ready check for policies and the Service Standard for public services.

    <\/li>\n\n\n\n
  24. I hope to have more EU-level exchanges about public policy and cross-border service transformation.

    <\/li>\n\n\n\n
  25. I hope we reach many more people with our work and leave a good impression of what government can do.

    <\/li>\n<\/ol>\n\n\n\n

    I can initiate or influence a few of the things mentioned above. Various others I cannot.<\/p>\n\n\n\n

    I will review these 25 hopes at the end of the year.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Martin spent the last days of 2024 and the first few days of 2025 on vacation. Before returning to work, he wrote 25 hopes for 2025. They come in various sizes.<\/p>\n","protected":false},"author":1,"featured_media":4160,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-4159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"\nWeek #140 at the Digital Service: Notes for 30 December 2024\u20133 January 2025 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #140 at the Digital Service: Notes for 30 December 2024\u20133 January 2025\",\"datePublished\":\"2025-01-05T20:31:17+00:00\",\"dateModified\":\"2025-01-12T20:34:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/\"},\"wordCount\":658,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2025\/01\/RoqueNublo.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/01\/05\/week-140-at-the-digital-service-notes-for-30-december-2024-3-january-2025\/\",\"name\":\"Week #140 at the Digital Service: Notes for 30 December 2024\u20133 January 2025 - 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