{"id":4174,"date":"2024-12-29T21:55:24","date_gmt":"2024-12-29T20:55:24","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=4174"},"modified":"2026-03-24T09:20:54","modified_gmt":"2026-03-24T08:20:54","slug":"week-139-at-the-digital-service-notes-for-23-27-december-2024","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/","title":{"rendered":"Week #139 at the Digital Service: Notes for 23\u201327 December 2024"},"content":{"rendered":"\n

It\u2019s Christmas week. I did not work.<\/p>\n\n\n\n

But I noted 10 things from 2024 that I\u2019m grateful for and proud of:<\/p>\n\n\n\n

    \n
  1. Our user-centred design team grew by 75% in 2024<\/a>. At the end of last year, we were 20 people. Today, we are 35. No one left us. Everyone is doing vital work.

    <\/li>\n\n\n\n
  2. Our user research sub-discipline<\/a>\u00a0grew by a factor of 6.<\/span> Last year, it was only Sonja. Now, we have 6 user researchers\u2014working on justice, tax and family benefit services.

    <\/li>\n\n\n\n
  3. We established content design as a dedicated role<\/a> and sub-discipline. From early summer to mid-autumn, we had 3 content designers join us.

    <\/li>\n\n\n\n
  4. We matured our accessibility practice<\/a>, shaped processes, and developed custom tools that help us and others.

    <\/li>\n\n\n\n
  5. We developed and iterated our Delivery Principles<\/a>.

    <\/li>\n\n\n\n
  6. We launched multiple services this year: 3 justice services<\/a>, 1 improved family benefits calculator<\/a>, and an internal system for federal courts<\/a>.

    <\/li>\n\n\n\n
  7. We got service designers as part of cross-functional teams to support lawmakers in making digital-ready legislation<\/a> \u2013 moving user-centred design as far upstream as ever before.

    <\/li>\n\n\n\n
  8. We revived the German Service Standard<\/a> and started working on its first update since its launch in 2020 \u2013 together with the Federal Ministry of the Interior. We also expanded our peer reviews. They now include peers from other public sector organisations, and we review services developed by any organisation.

    <\/li>\n\n\n\n
  9. We returned to co-organising conferences within our International Design in Government community, meeting in Helsinki in October<\/a>.

    <\/li>\n\n\n\n
  10. We continued our community of practice work with 3 local, public-facing meetups<\/a>, 4 cross-government gatherings<\/a> and monthly user research exchanges.<\/li>\n<\/ol>\n\n\n\n


    There are various other things worth mentioning, but these are the 10 highlights.<\/p>\n\n\n\n

    Thanks and greetings to everyone I was able to work with this year. It was a busy and productive year.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Martin takes the week of Christmas to reflect and highlight the 10 things he is most grateful for and proud of in 2024.<\/p>\n","protected":false},"author":1,"featured_media":4176,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-4174","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"\nWeek #139 at the Digital Service: Notes for 23\u201327 December 2024 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #139 at the Digital Service: Notes for 23\u201327 December 2024\",\"datePublished\":\"2024-12-29T20:55:24+00:00\",\"dateModified\":\"2026-03-24T08:20:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/\"},\"wordCount\":288,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2025\/01\/Sticker-DigitalService-2024.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2024\/12\/29\/week-139-at-the-digital-service-notes-for-23-27-december-2024\/\",\"name\":\"Week #139 at the Digital Service: Notes for 23\u201327 December 2024 - 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