{"id":428,"date":"2022-10-01T01:41:41","date_gmt":"2022-09-30T23:41:41","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=428"},"modified":"2022-10-07T10:08:09","modified_gmt":"2022-10-07T08:08:09","slug":"week-22-at-the-digital-service-notes-for-26-30-september","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/10\/01\/week-22-at-the-digital-service-notes-for-26-30-september\/","title":{"rendered":"Week #22 at the Digital Service: Notes for 26\u201330 September"},"content":{"rendered":"\n

This was a week on trains. I travelled about 3,500 kilometres across Europe, literally every day, to another city. WiFi was spotty on trains in all countries. So even though everyone thinks their rail company\u2019s service is the worst, it\u2019s not.<\/p>\n\n\n\n

Having face-to-face exchanges again<\/h2>\n\n\n\n

On Wednesday and Thursday, the team behind beta.gouv.fr<\/a>, part of the French Prime Minister\u2019s office, invited European governments to a 2-day seminar on digital service development. 6 governments and institutions attended, including the European Court of Justice, the Belgian government, Cyprus, and the UK\u2019s Government Digital Service. We arrived with a small group from the Digital Service, including designers, product managers and software engineers.<\/p>\n\n\n\n

To start, all 6 groups shared who they are, how they work and what they do, which already led to many questions. Then, for more focussed conversations, various unconference slots allowed deep dives into topics like infrastructure and platforms, service standards or measuring impact. The days also left some space for social events and personal exchange. The exchanges reminded me of what an international colleague said after attending one of our events a few years ago: We see borderless challenges and exponential opportunities for working together. My colleagues were able to stay longer than I could, and just a few hours in wondered if we should run a similar event in the future. In the coming days, we need various follow-up calls as there are concrete opportunities for collaboration, which I\u2019m very much looking forward to.<\/p>\n\n\n\n

Afterwards, I went to Edinburgh to attend the \u2018Service Design in Government\u2019 conference. I had not been to the event in a few years. It was good to see some Twitter #GovDesign people in person, as this was the first big gathering since the pandemic started.<\/p>\n\n\n\n

At the conference, Kara and I ran a workshop titled \u2018Design culture that delivers\u2019. Even though it was the last session of the 3-day conference, we had 50\u201360 people join us \u2013 exactly the size we were aiming for.<\/p>\n\n\n\n

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Today at #SDinGov<\/a>, @KaraKane_kk<\/a> and I ran a workshop titled \u2018Design culture that delivers\u2019.

With over 50 participants, we discussed symptoms of low organisational design maturity, collected effective building blocks for intervention and shared a design maturity quiz. Good chats! https:\/\/t.co\/DcfyYYCueu<\/a><\/p>— Martin Jordan (he\/him) ? ? (@Martin_Jordan) September 30, 2022<\/a><\/blockquote>