{"id":4464,"date":"2025-03-30T22:54:00","date_gmt":"2025-03-30T20:54:00","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=4464"},"modified":"2025-04-13T17:25:15","modified_gmt":"2025-04-13T15:25:15","slug":"week-152-at-the-digital-service-notes-for-24-28-march-2025","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/","title":{"rendered":"Week #152 at the Digital Service: Notes for 24\u201328 March 2025"},"content":{"rendered":"\n<p>Half of my work week was spent at the annual congress of the IT Planning Council in Hanover.<\/p>\n\n\n\n<p>Quite a few of us came together, using it to talk about our work, meet new people, and understand the most important topics for senior government leaders.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llbrcc5qnc25\" data-bluesky-cid=\"bafyreifvs4ci5t4eroh5tja2pmlzqbdywxf4slagrfc7t7tzbyec2bqycq\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">Arrived for #ITPLR Fachkongress\u20141 of the few German public sector events by public servants for public servants, without commercial intermediaries.\n\nQuirky thing: Some 1\/2 of the attendees queued with printed paper tickets \ud83c\udf9f\ufe0f to get their QR codes scanned\u2014while the topic is \u201cdigitalisation: just do\u201d<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llbrcc5qnc25?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llbrcc5qnc25?ref_src=embed\">March 26, 2025 at 1:16 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Talking Service Standard and cheerleading colleagues<\/h2>\n\n\n\n<p>Together with Digital Service colleagues, I attended various sessions, did some note-taking and cheerleading and supported our slots as a photographer and live-poster.<\/p>\n\n\n\n<p>I enjoyed not having a speaking slot and related responsibilities.<\/p>\n\n\n\n<p>A thing that keeps coming up is senior leaders comparing the desired experience that citizens should have with government services with Amazon. They will not get sick of it. And neither do they seem to realise that buying an air fryer is different from renewing your visa. Most often, the stakes are much higher.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llbrcfnmps25\" data-bluesky-cid=\"bafyreicr7efgmjzbagmtljmucsi6cdoifs2vxtk2dtarn73hdct5y6iobe\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">It only took 9 minutes into #FITKO\u2019s #ITPLR Congress for a state secretary to reference shopping experiences with Amazon as the benchmark for interacting with public services.\n\n\ud83e\udd26\ud83c\udffb\u200d\u2642\ufe0f<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llbrcfnmps25?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llbrcfnmps25?ref_src=embed\">March 26, 2025 at 1:17 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>The probably most surprising work was presented by civil servants from the City of Hamm. They shared how they are taking smaller and bigger steps towards making their municipal services more proactive.<\/p>\n\n\n\n<p>They presented a lightweight framework for describing degrees of proactivity. They talked about barriers and challenges linked to the capability of their vendors and IT suppliers. And they also shared a few tangible examples I had not heard of from any place in Germany \u2013 even though they are wonderfully straightforward: proactively reminding people that their passports and ID cards are about to expire in a few weeks so that they don\u2019t ruin their holidays, for example.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llc4wqc5ik2x\" data-bluesky-cid=\"bafyreiecqv3boibrt2to6prjdfq3eyumlprue2p62y5n7mwnube7cfvdk4\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">Barriers to more proactive services are related to legal issues or data-sharing, the digital team of the city of Hamm reports.\n\nIt\u2019s easier for social services where eligibility is clear, and no further income data is needed.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc4wqc5ik2x?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc4wqc5ik2x?ref_src=embed\">March 26, 2025 at 4:45 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>I approached one of the speakers as I like to hear more about their work \u2013 and I believe others should also hear more.<\/p>\n\n\n\n<p>Later that day, Thilak, formerly the German government\u2019s Head of Open Data, now at the think tank Agora Digitale Transformation, gave a superb summary of platform approaches. He carved out where Germany is today and what it should consider reusing from other countries.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llc7uuyv4k22\" data-bluesky-cid=\"bafyreibrqedp5rvvpm54f6ssfi2tiu5rugmot7zblmdu3aypkcmbu2o5ta\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">4 hours and 30 minutes into #ITPLR congress, the updated #ServiceStandard gets the first mention by @thilak.de \u2014 with the suggestion to include the umbrella brand and the KERN #DesignSystem in #GaaP considerations.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc7uuyv4k22?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc7uuyv4k22?ref_src=embed\">March 26, 2025 at 5:38 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Thilak also gave a proper shoutout to GOV.UK work, including the GOV.UK Prototype Kit and GOV.UK Forms.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llc7cjrso222\" data-bluesky-cid=\"bafyreihbrgd3eqst5s5zybzs5yael35dvuo273ff47ycmaayrjmowycodm\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">Shoutout to GDS\u2019s platform components, specifically GOV.UK Forms and the GOV.UK Prototype Kit by @thilak.de at #ITPLR congress.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc7cjrso222?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llc7cjrso222?ref_src=embed\">March 26, 2025 at 5:27 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n\n<p>In the last breakout session of the day 1, our ministerial partners Luise and Ralf and DIN Institute\u2019s coordinator Amelie shared our collective work on bringing 41 organisations together to co-produce a definitive specification for service quality criteria. Nearly all seats were occupied. I chipped in at the end of the session for answering questions and providing examples of content transformation work.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llcbzfvsd22d\" data-bluesky-cid=\"bafyreiclzws54vyjq56yx3eohqjgafdoqmv3bkkovu5nzghqodnp5iuzae\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">Now, pretty much full house for an input on how we updated Germany\u2019s #ServiceStandard \u2014 led by @bmi.bund.de\u2019s Ralf K\u00e4ck and Luise Kranich and the DIN\u2018s Amelie Busse \u2014 on how #DINspec66336 was co-developed by 41 orgs.\n\n#ITPLR<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llcbzfvsd22d?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llcbzfvsd22d?ref_src=embed\">March 26, 2025 at 6:16 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>In the meantime, our justice teams launched a new justice service. Some months after the eligibility checker went live, the full court claims submission service followed suit on Wednesday afternoon.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3lle5wodyo22s\" data-bluesky-cid=\"bafyreiczmjr7zb3jr63cxjqrk5yndwi2nhw3pufgca4mgyqvkp7cfro3um\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">Launched a new justice service!\n\ud83d\ude80 \n\nThe \ud83c\udde9\ud83c\uddea Federal Ministry of Justice and @digitalservice.bund.de launched the \u2018Claim money for flight problems\u2019 service on service.justiz.de.\n\nIn August, the team already launched an eligibility checker. Now, the full court claim follows.\n\nHuge claps \ud83d\udc4f\ud83c\udffb for the team!<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3lle5wodyo22s?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3lle5wodyo22s?ref_src=embed\">March 27, 2025 at 12:08 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Making the next Service Gazette<\/h2>\n\n\n\n<p>On Friday, I took my last remaining 2024 vacation day. I made good progress with the new Service Gazette edition.<\/p>\n\n\n\n<p>As we follow a deadline-driving delivery approach, this is once again an in-time production. Hillary Hartley, the author of our cover story, only discovered in her spam folder on Thursday \u2013 and a few weeks delayed \u2013 that I had given her instructions, questions and an earlier deadline for her text. She had not seen any of it and had not written a single word. Then, she turned things around in a matter of hours. Hillary delivered precisely the piece I hoped she would write.<\/p>\n\n\n\n<p>So Kara, Katrin and I had a vivid stream of messages throughout Friday and Sunday to make all edits, assemble pages and make things work as a whole.<\/p>\n\n\n\n<p>By Sunday evening, the issue is almost complete \u2013 just missing some final tweaks and the cover story\u2019s illustrations. That is sometimes the hardest and then needs to be finished in the shortest time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>Next week, we\u2019ll run our 9th meetup. It\u2019s been in the making for too long. The topic is \u2018Checks and balances\u2019. We have been trying to make it happen since November.<\/p>\n\n\n\n<p>Now, the topic is even more relevant than back then. <\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llgmabf2qk2a\" data-bluesky-cid=\"bafyreihqknbtekpmf43uxpeiaya6khoqgiqcj3ae6i6gnfrlgh4hiqdebq\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">How do we make sure our government institutions work well? Effectively, according to its own rules and unbiased?\n\nWe will be discussing #Checks&amp;Balances at our next public sector innovation meetup in #Berlin next Wednesday.\n\nJoin us there \u2014 at @tsbberlin.bsky.social\u2019s CityLAB on 2 April from 6 pm!<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llgmabf2qk2a?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llgmabf2qk2a?ref_src=embed\">March 28, 2025 at 11:29 AM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>It\u2019s another rather late-announced event. We have seen that others can attract more people currently than we have been able to. It\u2019s a little unclear how we bring more people to our format.<\/p>\n\n\n\n<p>We have some less abstract and more tangible topics for spring and autumn up our sleeves. They might draw a different crowd again.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Martin went westwards in his week 152 to attend the annual congress of the IT Planning Council in Hanover. He also witnessed another justice service going live and put in a 3-day vacation and weekend shift to get the latest Service Gazette to the finishing line. <\/p>\n","protected":false},"author":1,"featured_media":4465,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-4464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #152 at the Digital Service: Notes for 24\u201328 March 2025 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #152 at the Digital Service: Notes for 24\u201328 March 2025\",\"datePublished\":\"2025-03-30T20:54:00+00:00\",\"dateModified\":\"2025-04-13T15:25:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/\"},\"wordCount\":1092,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2025\/03\/IT-Planning-Council-2025.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/03\/30\/week-152-at-the-digital-service-notes-for-24-28-march-2025\/\",\"name\":\"Week #152 at the Digital Service: Notes for 24\u201328 March 2025 - 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