{"id":4471,"date":"2025-04-06T15:39:34","date_gmt":"2025-04-06T13:39:34","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=4471"},"modified":"2025-04-13T16:33:24","modified_gmt":"2025-04-13T14:33:24","slug":"week-153-at-the-digital-service-notes-for-31-march-4-april-2025","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/04\/06\/week-153-at-the-digital-service-notes-for-31-march-4-april-2025\/","title":{"rendered":"Week #153 at the Digital Service: Notes for 31 March\u20134 April 2025"},"content":{"rendered":"\n<p>It took various attempts to run this meetup. After postponing the topic since November, we finally ran an event on \u2018Checks &amp; balances\u2019. <\/p>\n\n\n\n<p>The topic\u2019s relevance has only grown as we originally planned to run it. That was before the U.S. Elections results were there.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Discussing checks and balances<\/h2>\n\n\n\n<p>Some 40 people joined us on Wednesday night. <\/p>\n\n\n\n<p>The description they followed was this:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>How do we make sure our government institutions work well? Effectively, according to public sector rules and unbiased? Specific processes and people operate as checks and balances to ensure the public can trust its public institutions and the people working for them. Some work on the inside, some on the outside \u2013 but they work towards a common goal: applying healthy scrutiny to strengthen our trust in democracy and our current form of government.<\/p>\n\n\n\n<p>In our April meetup, we want to hear from different institutions that hold government and public sector entities accountable.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Over the past few months, about a dozen speakers were attached to the event. But many fell through for scheduling reasons. So we were glad we could eventually run it with Ann Cathrin Riedel from NExT and Niklas Kossow from CityLAB.<\/p>\n\n\n\n<p>Niklas committed himself at the very last minute, building on his PhD thesis that looked at corruption and digital public service provision. Ann Cathrin talked about the importance of public sector networks and communities of practice as internal checks and balances.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llvjwjkfic2t\" data-bluesky-cid=\"bafyreidwcvyv25tiylqyujm67cwbbt6atqgao4ouljhschlh7t6e4eyksi\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">What a great exchange on \u2018checks &amp; balances\u2019 last night at our #\u00d6ffentlichesGestalten #publicSector innovation meetup!\n\n@nextnetz.bsky.social\u2019s @anncathrin87.bsky.social &amp; @tsbberlin.bsky.social\u2019s Niklas Kossow answered dozens of questions after giving inputs on cross-gov collaboration &amp; corruption.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llvjwjkfic2t?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llvjwjkfic2t?ref_src=embed\">April 3, 2025 at 10:58 AM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>Attendees had plenty of questions throughout the evening.<\/p>\n\n\n\n<p>We wrapped things up with 2 more questions: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What mechanics are we missing?<\/li>\n\n\n\n<li>How do we protect the checks and balances we have in place today in a politically changing world?<\/li>\n<\/ul>\n\n\n\n<p>As always, we recorded the input talks but not the discussions.<\/p>\n\n\n\n<p>The meetup series remains at a solid <a href=\"https:\/\/www.meetup.com\/offentliches-gestalten-shaping-public-sectors-future\/\">4.8 out of 5 rating on meetup.com<\/a>. Meetup #10 is scheduled for 15 March \u2013 for <a href=\"https:\/\/accessibility.day\/\">Global Accessibility Awarenesss Day<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Promoting and clarifying the Service Standard<\/h2>\n\n\n\n<p>On Monday morning, Robert and I travelled to Potsdam to the DigitalAgentur Brandenburg. They are the coordinating digital unit of the neighbouring state of Brandenburg. Currently, they employ about 20 people.<\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3llocjun32k2r\" data-bluesky-cid=\"bafyreifcq4a4gntkbivlhegvlyrlyfrvzd5d63ba4rd247veugxd5fylqy\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">#ServiceStandard on tour!\n\n@digital-agentur.de invited us to a sharing breakfast session in Potsdam. Lots of people came and were eager to chat.\n\nWe spent two hours discussing the updated standard and its application in various areas and answering questions.\n\nThese exchanges are vital for adoption!<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llocjun32k2r?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Martin Jordan (<a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">@martinjordan.com<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3llocjun32k2r?ref_src=embed\">March 31, 2025 at 1:57 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>15 colleagues joined for a breakfast exchange for a full 2 hours. We brought a handful of slides, but we barely managed to get through them \u2013 as they instantly launched with questions, we went into a vivid exchange.<\/p>\n\n\n\n<p>We left with a few loose ends and will need to have further conversations soon. I hope to get some DigitalAgentur Brandenburg folks involved in future peer reviews and co-write guidance, too.<\/p>\n\n\n\n<p>On Monday afternoon, Robert and I convened with the rest of the Service Standard team at the Federal Ministry of the Interior in Charlottenburg. Together with our ministerial partners, we got together for a 2.5-hour content workshop for the updated standard. Our content designer, Linn, prepared it superbly and allowed us to move swiftly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Structuring things ahead of us<\/h2>\n\n\n\n<p>As our teams might grow further towards the end of the year, we agreed to sort structures and rework processes where necessary.<\/p>\n\n\n\n<p>One of the areas where this is necessary is staffing. My delivery head colleagues Clara and Christian partnered with Fabian from Strategy and Operations to draft staffing principles. The rest of us came in a little later to edit them.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We optimize the economic perspective as far as possible.<\/li>\n\n\n\n<li>Staffing decisions are based on required skills, regardless of discipline.<\/li>\n\n\n\n<li>We consider team member compatibility during team composition.<\/li>\n\n\n\n<li>Rotation out of existing teams is possible.<\/li>\n\n\n\n<li>Rotation must not jeopardize existing projects.<\/li>\n\n\n\n<li>Teams for new projects are composed of a mix of existing (\u2018veteran\u2019) and new DigitalService staff.<\/li>\n<\/ul>\n\n\n\n<p>We presented these principles during our weekly staffing session on Thursday. It was mostly received with nodding. There were a few questions.<\/p>\n\n\n\n<p>On Thursday, I joined a well-prepared workshop on \u20185 years of Digital Service\u2019. Some weeks ago, I asked designer Bianca what she thinks we should be doing for the 5-year birthday of our organisation. It\u2019s only in October, but I thought I would ask. She responded by putting together an interactive session following the <a href=\"https:\/\/www.liberatingstructures.com\/1-1-2-4-all\/\" target=\"_blank\" rel=\"noreferrer noopener\">1-2-4-All format from Liberating Structures<\/a>. Together with most communications team members, I helped create and structure possibly suitable ideas for celebrating the anniversary.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Finishing a new newspaper<\/h2>\n\n\n\n<p>After a 5-year hiatus of the English editions of The Service Gazette, we are gaining momentum again. We made an issue for the October Helsinki conference. Now, we have finished another one for the upcoming Amsterdam event.<\/p>\n\n\n\n<p>Once again, things were a little rushed. But all the content came together nicely. We have 10 texts written by 13 contributors from 7 countries and 3 continents. <\/p>\n\n\n\n<p>I designed the cover only late on Sunday night and finished illustrating Hillary\u2019s exceptional cover story by Monday evening. <\/p>\n\n\n\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:7yo4vxyhown5ykriwoj4uh46\/app.bsky.feed.post\/3llqzlbigys2x\" data-bluesky-cid=\"bafyreignen2dhwhtwix5jsxpcjt47p76so6i3jchlt7ldtibs6sundw4qu\" data-bluesky-embed-color-mode=\"system\"><p lang=\"en\">New Service Gazette created in ~4 weeks! We love an ambitious timeline and thankfully we have great writers and collaborators that join us in the fun sprint to our print deadline.<br><br><a href=\"https:\/\/bsky.app\/profile\/did:plc:7yo4vxyhown5ykriwoj4uh46\/post\/3llqzlbigys2x?ref_src=embed\">[image or embed]<\/a><\/p>&mdash; Kara Kane (<a href=\"https:\/\/bsky.app\/profile\/did:plc:7yo4vxyhown5ykriwoj4uh46?ref_src=embed\">@karakane-kk.bsky.social<\/a>) <a href=\"https:\/\/bsky.app\/profile\/did:plc:7yo4vxyhown5ykriwoj4uh46\/post\/3llqzlbigys2x?ref_src=embed\">April 1, 2025 at 3:55 PM<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p>On Monday, Marion gave some sharp feedback on our accessibility article, refining it well. I am glad we have content in the paper again.<\/p>\n\n\n\n<p>The paper went to Newspaper Club, our trusted printer in the UK, on Tuesday midday. The 1,500 copies we ordered should arrive in the Netherlands just in time for the conference.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p>I\u2019ll be travelling to Amsterdam on Tuesday morning. On Wednesday, the User Needs First conference starts. It comes with a <a href=\"https:\/\/userneedsfirst.yellenge.nl\/program\/\">packed 3-day agenda<\/a>. <\/p>\n\n\n\n<p>Kara and I will kick things off with a talk on \u2018Protecting our practice\u2019. It will be a brand-new talk that reuses barely any content from our long slog talks. Instead, we will recap the more recent developments around closed digital service units and share observations and tips on how we don\u2019t let things get undone. We have a couple of days to finish writing the talk. I will come together just in time.<\/p>\n\n\n\n<p>The Amsterdam event will be the biggest since the Rotterdam conference of 2019. It\u2019s also organised by the Dutch Gebruiker Central community. They are expecting some 700 colleagues from all around the world.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In week #153 at Digital Service, Martin visited the DigitalAgentur Brandenburg, participated in a Service Standard content workshop, and wrapped up the latest Service Gazette.<\/p>\n","protected":false},"author":1,"featured_media":4472,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-4471","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #153 at the Digital Service: Notes for 31 March\u20134 April 2025 - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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