This week, we returned to workshopping the Service Standard. It\u2019s been a quarter since we wrapped up the DIN specification. Since then, the team has been busy supporting the release, calculating the value of doing things the Service Standard way and translating the strictly codified spec language into plain language.<\/p>\n\n\n\n
We wanted to pick things up where we left them \u2013 with the people who were part of the consortium since autumn. Many returned, and some sent colleagues as replacements with a different professional angle.<\/p>\n\n\n\n
We invited people to our office for 2 half days of content work because taking a community-led approach works best<\/a>. Linn did most of the writing work on the plain language description for each of the new 13 criteria.<\/p>\n\n\n\n We are calling them criteria instead of standard points; somehow, that resonates better with most people.<\/p>\n\n\n\n As we have seen often enough, starting with a non-empty page works best. So, we offered for each point:<\/p>\n\n\n\n And we are about to workshop more #ServiceStandard content with colleagues from all parts of German government \u2014 from federal to state to municipal level, plus public and private sector IT suppliers and digital outcome providers. This is day 2.\n\nThe output will shape the new standard\u2019s guidance.\n
[image or embed]<\/a><\/p>— Martin Jordan (@martinjordan.com<\/a>) April 30, 2025 at 10:53 AM<\/a><\/blockquote>