{"id":4924,"date":"2025-07-04T15:56:09","date_gmt":"2025-07-04T13:56:09","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=4924"},"modified":"2025-07-04T15:57:02","modified_gmt":"2025-07-04T13:57:02","slug":"podcasts-cross-border-views-and-the-service-standard","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/","title":{"rendered":"Podcasts: Cross border views and the Service Standard"},"content":{"rendered":"\n<p>Complimentary to talks and articles, podcasts are a great medium to discuss work, test ideas and learn new things. When 2 opportunities arose, I embraced them, because explaining our taxpayer-funded work is a core part of my job. And I should do that in a format that works well for people.<\/p>\n\n\n\n<p>One of the 2 podcasts is in English, and the other one is in German. We recorded them in April, they are both out, and I\u2019m glad with the results.<br><br>During the <a href=\"https:\/\/international.gebruikercentraal.nl\/conference2025\/\" data-type=\"link\" data-id=\"https:\/\/international.gebruikercentraal.nl\/conference2025\/\">User Needs First Conference in Amsterdam<\/a>, <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAAAbhbQBs_Nt7N_kwf8Z2-2fYmsO3oPZGgg\"><\/a>Randy Semeleer invited <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAAUQ9NEBlsMpoWubJHBDVVME0T248ke_VfA\"><\/a>Kara Kane, <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAABzKy4BCalcbotDd3hfnvBm6b2YDS33qSs\"><\/a>Morten Meyerhoff Nielsen, and me to examine government service transformation across borders. We compare approaches in various countries and share what inspires us today. We touch on design leadership, the power of senior support\u2014including the king\u2014and how both culture and structure enable innovative work.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Learning from others \u2013 User Needs First Across Borders\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/4ideifVIxFeOnzJIjFhmf6?si=VOtiCvDSTNaPI4UeEO7SDw&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>A few days later, I visited <a href=\"https:\/\/www.linkedin.com\/in\/ACoAABmnY5QBLlOiKEECpU-ZWMODd9bHlO2PXWs\"><\/a>Ann-Christin Ahrens and <a href=\"https:\/\/www.linkedin.com\/in\/ACoAACa24rYB81PK7e1YMUtErK4X-XNRIhgul50\"><\/a>Daniela Hensel\u2019s recording studio at <a href=\"https:\/\/www.whydoesrobin.de\/\">why does robin<\/a>. They were curious to hear about service design in the German public sector, what works and what doesn\u2019t, and what that ominous <a href=\"https:\/\/servicestandard.gov.de\/\">Service Standard<\/a> is about. I told them, and they had yet further questions.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Martin Jordan: Servicestandard als Hebel f\u00fcr digitale Verwaltung?\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/2573xlTmCu5rbLZIZeTbZX?si=9-rm_YxxQYKhFa11xhXoTQ&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>I often think while talking, which makes recording a podcast a little intimidating. Will things make sense at the end? Will listeners find it worthwhile? The 3 hosts created the most comfortable atmosphere possible and guided the conversations masterfully, so I am satisfied with the results.<\/p>\n\n\n\n<p>I hope I receive some feedback on the format and content.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few weeks ago, Martin recorded two podcasts, one in German and one in English, both of which have now been published and are available on all major podcast platforms. <\/p>\n","protected":false},"author":1,"featured_media":4925,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,9],"tags":[],"class_list":["post-4924","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-vortrag","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Podcasts: Cross border views and the Service Standard - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Podcasts: Cross border views and the Service Standard\",\"datePublished\":\"2025-07-04T13:56:09+00:00\",\"dateModified\":\"2025-07-04T13:57:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/\"},\"wordCount\":278,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2025\/07\/Kara-Kane-Martin-Jordan-Podcast.jpg\",\"articleSection\":[\"English\",\"Vortrag\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2025\/07\/04\/podcasts-cross-border-views-and-the-service-standard\/\",\"name\":\"Podcasts: Cross border views and the Service Standard - 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