{"id":586,"date":"2022-11-06T23:38:24","date_gmt":"2022-11-06T22:38:24","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=586"},"modified":"2022-11-06T23:38:26","modified_gmt":"2022-11-06T22:38:26","slug":"week-27-at-the-digital-service-notes-for-31-october-4-november","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/","title":{"rendered":"Week #27 at the Digital Service: Notes for 31 October\u20134 November"},"content":{"rendered":"\n<p>Off to London. On Tuesday, I hopped on the train again to learn how to become a better design leader. Using my annual learning and development budget at the Digital Service, I attended the only conference that focuses explicitly on design leadership.<\/p>\n\n\n\n<p>\u2018<a href=\"https:\/\/leadingdesign.com\/conferences\/london-2022\">Leading Design<\/a>\u2019 in London\u2019s Barbican Centre felt like an old-style conference format. One talk of 20 to 30 minutes followed the next \u2013 from morning to evening for two days. There were no interactive sessions or hands-on workshops and relatively little time for questions. That wasn\u2019t necessarily bad, though; just nothing I\u2019m used to anymore. <\/p>\n\n\n\n<p>As a single-track conference, there was nothing you could miss, and there were no decisions to make. Just sit and listen. In between, there were plenty of breaks for exchange with fellow participants. Most of them were leading teams of designers in organisations of various sizes \u2013 from boutique consultancies to large-scale corporates. Attendees from public-sector organisations were in a small minority. <\/p>\n\n\n\n<p>The Barbican Conservatory offered a unique green backdrop for long conversations over coffee, lunch, and afternoon drinks. More publicly recorded, I tried to tweet out the more noteworthy bits \u2013 as long as Twitter lasts and these tweets remain embedded.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Taking notes from other design leaders<\/h2>\n\n\n\n<p>Bumble\u2019s Head of Product Design, Oliver Eliel, shared Julie Zhuo\u2019s levels of leadership. I should revisit some sections of her book on making a manager, I guess.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Levels of leadership: <a href=\"https:\/\/twitter.com\/oliieliel?ref_src=twsrc%5Etfw\">@OliiEliel<\/a> quoting <a href=\"https:\/\/twitter.com\/joulee?ref_src=twsrc%5Etfw\">@joulee<\/a>\u2019s categorisation at <a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a> <a href=\"https:\/\/t.co\/5BBJhMyI8f\">pic.twitter.com\/5BBJhMyI8f<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1587779538578296832?ref_src=twsrc%5Etfw\">November 2, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>JPMorgan\u2019s Vice President of Design Ops Jose Coronado presented another angle to leadership approaches by naming 5 different styles and behaviours:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cWhat\u2019s our approach?\u201d, <a href=\"https:\/\/twitter.com\/jcoronado1?ref_src=twsrc%5Etfw\">@jcoronado1<\/a> asked at <a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a>:<br>\u2022 Do: I do it<br>\u2022 Tell: I tell them how to do it<br>\u2022 Teach: Teach and give the resources<br>\u2022 Advice: Provide, advice, guide, and consult<br>\u2022 Coach: Ask questions, challenge hypothesis <a href=\"https:\/\/t.co\/W8byBHDSaL\">pic.twitter.com\/W8byBHDSaL<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1589369613082845184?ref_src=twsrc%5Etfw\">November 6, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>My former Nokia Berlin colleague Ray Ho, who is now leading design at the refurbished tech reseller Back Market, talked about positive tension, did an excursion into German philosophy and shared 4 tips with things he tries to apply:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">4 tips from Ray Ho<br><br>1. Talk\u2014go far &amp; wide &amp; capture imagination don\u2019t be apologetic about your role<br><br>2. Get hands-on w\/ product processes<br><br>3. Have principles that go further than usability\/accessibility<br><br>4. Champion experimentation &amp; maker-culture<a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a> <a href=\"https:\/\/t.co\/kKV3RV7ETG\">pic.twitter.com\/kKV3RV7ETG<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1587789227676389382?ref_src=twsrc%5Etfw\">November 2, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>The talk that got discussed and referenced the most was Alberta Soranzo\u2019s: \u201cA geography of time \u2013 why it matters when leading globally\u201d. Having worked in different countries and cultures, she walked us through <a href=\"https:\/\/erinmeyer.com\/books\/the-culture-map\/\">Erin Meyer\u2019s cultural map<\/a> (from the book of the same name, subtitle: \u201cBreaking through the invisible boundaries of global business\u201d). The book has been on my reading list, but so far, I didn\u2019t get to it. Given the resonance in the room, that was the case for many \u2013 of whom many led diverse teams with people from many cultural backgrounds. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Walking us through <a href=\"https:\/\/twitter.com\/ErinMeyerINSEAD?ref_src=twsrc%5Etfw\">@ErinMeyerINSEAD<\/a>\u2019s culture map: <a href=\"https:\/\/twitter.com\/albertatrebla?ref_src=twsrc%5Etfw\">@AlbertaTrebla<\/a> reminding us that multi-cultural teams have different norms, mindsets and expectations regarding <br>&#8211; Communicating<br>&#8211; Evaluating<br>&#8211; Persuading<br>&#8211; Leading<br>&#8211; Deciding<br>&#8211; Trusting<br>&#8211; Disagreeing<br>&#8211; Scheduling<br><br>\u201cMind the gap\u201d <a href=\"https:\/\/t.co\/FRlhO6Acsr\">pic.twitter.com\/FRlhO6Acsr<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1587815605264080896?ref_src=twsrc%5Etfw\">November 2, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>As Digital Service continues to diversify our teams and organisation, Meyer\u2019s dimensions are helpful to keep in mind and look into further.<\/p>\n\n\n\n<p>DuckDuckGo\u2019s design director Holly Habstritt Gaal presented a little toolkit and suggested taking a \u2013 surprise \u2013 incremental and iterative approach to change processes:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cHave a less disruptive experiment mindset. If something works, you can scale it to other areas.\u201d<a href=\"https:\/\/twitter.com\/habber?ref_src=twsrc%5Etfw\">@habber<\/a>\u2019s toolkit includes:<br>\u2013Don\u2019t isolate design<br>\u2013Make designers responsible<br>\u2013Reduce levels of decision making<br>\u2013Show that design\u2019s value is our practice<br>\u2013Change how designers learn <a href=\"https:\/\/t.co\/gU7K9mh4fi\">pic.twitter.com\/gU7K9mh4fi<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1588125556947795969?ref_src=twsrc%5Etfw\">November 3, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cTry improving moments, not changing process, to collectively help your team make an impact\u201d<br><br>\u2014<a href=\"https:\/\/twitter.com\/DuckDuckGo?ref_src=twsrc%5Etfw\">@DuckDuckGo<\/a>\u2019s <a href=\"https:\/\/twitter.com\/habber?ref_src=twsrc%5Etfw\">@habber<\/a> arguing for an iterative and incremental approach to process management and organisational change at <a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a> <a href=\"https:\/\/t.co\/6hR1eVqETL\">pic.twitter.com\/6hR1eVqETL<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1588139264994430977?ref_src=twsrc%5Etfw\">November 3, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>The most left-field talk was Lisa Welchman\u2019s, who has been writing on chaos, ethics and digital safety. She presented a timeline of car safety innovations and how long it took for them to become standards and then get written into policy. With it, she tried to remind and encourage us that things take some time after all-new technologies are developed. And that now is the time to make the internet a safe place, a task that is up to design and tech leaders.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cInnovation usually overrides safety. But instead of freaking out, build some safety innovation for the internet. The time for it is now.\u201d<a href=\"https:\/\/twitter.com\/lwelchman?ref_src=twsrc%5Etfw\">@LWelchman<\/a> on ethical innovation, accountability, and chaos at <a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a>\u2014w\/ an example timeline of car safety innovation, safety standards <a href=\"https:\/\/t.co\/Lhs2RB1czt\">pic.twitter.com\/Lhs2RB1czt<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1588145835203825668?ref_src=twsrc%5Etfw\">November 3, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Lego\u2019s Head of Interaction Design discussed the importance of fun at work and how a fun climate helps solve complex problems. She also talked about everyone\u2019s circle of influence and how it can grow and shrink depending on the surrounding energy.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Review your:<br>\u2022 Circle of control<br>\u2022 Circle of influence<br>\u2022 Circle of concern<br>\u2014<a href=\"https:\/\/twitter.com\/jillybeanlin?ref_src=twsrc%5Etfw\">@JillyBeanLin<\/a> recommended at <a href=\"https:\/\/twitter.com\/hashtag\/LDConf?src=hash&amp;ref_src=twsrc%5Etfw\">#LDConf<\/a> with different levels of focus, and a proactive vs reactive focus where positive energy enlarges the circle of influence and negative reduces it <a href=\"https:\/\/t.co\/Rl6P9CoT3E\">pic.twitter.com\/Rl6P9CoT3E<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1589363828235841536?ref_src=twsrc%5Etfw\">November 6, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>One thing nagged me right after the first few talks and throughout the days. Many professional speakers and experienced designers needed help creating legible slides. They had low colour contrasts and used tiny fonts or other elements one could not. A related tweet got a little traction, and one of the speakers responded by apologising at the start of their presentation.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Here\u2019s again how to test and ensure your slides are legible: <a href=\"https:\/\/t.co\/okivk5UKgg\">https:\/\/t.co\/okivk5UKgg<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1587757481484320774?ref_src=twsrc%5Etfw\">November 2, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p><a href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/10\/31\/week-26-at-the-digital-service-notes-for-24-28-october\/\">In the context of what I wrote last week<\/a>, the leadership activity diagram from Jason Mesut and Martina Hodges-Schell was a strong reminder that there are indeed plenty of things to do. But I cannot do them all or all at once. Even though, I have used a similar model with the Uk government\u2019s heads of designs last year, I had my little \u2018of course!\u2019 moment. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Leadership mapping &amp; the reminder you can\u2019t do everything at once\u2014<a href=\"https:\/\/twitter.com\/jcoronado1?ref_src=twsrc%5Etfw\">@jcoronado1<\/a> shared <a href=\"https:\/\/twitter.com\/jasonmesut?ref_src=twsrc%5Etfw\">@jasonmesut<\/a> &amp; <a href=\"https:\/\/twitter.com\/polaroidgrrl?ref_src=twsrc%5Etfw\">@polaroidgrrl<\/a>\u2019s spider diagram w\/ 8 design shaping dimensions<br>\u2022 Vision &amp; strategy<br>\u2022 Community<br>\u2022 Team<br>\u2022 Quality<br>\u2022 Practice<br>\u2022 Collaboration<br>\u2022 Wider org capabilities<br>\u2022 Advocacy <a href=\"https:\/\/t.co\/HfVEb8kXpF\">pic.twitter.com\/HfVEb8kXpF<\/a><\/p>&mdash; Martin Jordan (he\/him) ? ? (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1589373301591527425?ref_src=twsrc%5Etfw\">November 6, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>It will be handy to use this in our weekly discipline session where we, as heads of design, engineering and product, come together to discuss overlapping topics. At the end of my probation period, I could also use it to ask for feedback on where I should shift my efforts.<\/p>\n\n\n\n<p>Overall, \u2018Leading Design\u2019 was a flawlessly executed conference, and the format worked well. Maybe most design leaders don\u2019t want to workshop. Some more moderated interactive sessions could have been helpful for focussed exchange, though. It\u2019s always hard to tell if an expensive conference is worth its money, but I heard, discussed and thought about things relevant to my daily work that otherwise would not have come up. <\/p>\n\n\n\n<p>It was also good to catch up with some former colleagues and compare notes. I also met with the RCA\u2019s Nicol\u00e1s Rebolledo and gave him an overview of GDS and the UK government\u2019s building blocks for digital government and service transformation. Having Jan\u2019s recording from 2020 was handy in this context.<\/p>\n\n\n\n<p>I am curious to see if any good hybrid conferences will emerge or if there will be a range of in-person and another range of remote events in the future.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">What\u2019s next<\/h2>\n\n\n\n<p>This week, I interviewed several people for design and user research positions. I will continue next week and hope we\u2019ll be able to close them soon, as hiring a great person for the first senior user research remains a priority.<\/p>\n\n\n\n<p>After running a second accessibility ambassador kick-off session on Monday, Nadine and I will recap them and plan the next steps to keep and increase momentum.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In week 27 at the Digital Service, Martin travelled to London for the \u2018Leading Design\u2019 conference. In this week&#8217;s note, he digests some of the content, ideas and approaches presented there.<\/p>\n","protected":false},"author":1,"featured_media":587,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-586","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #27 at the Digital Service: Notes for 31 October\u20134 November - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #27 at the Digital Service: Notes for 31 October\u20134 November\",\"datePublished\":\"2022-11-06T22:38:24+00:00\",\"dateModified\":\"2022-11-06T22:38:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/\"},\"wordCount\":1052,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2022\/11\/Leading-Design-conference.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/11\/06\/week-27-at-the-digital-service-notes-for-31-october-4-november\/\",\"name\":\"Week #27 at the Digital Service: Notes for 31 October\u20134 November - 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