{"id":5932,"date":"2026-02-08T22:07:56","date_gmt":"2026-02-08T21:07:56","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=5932"},"modified":"2026-02-08T22:37:05","modified_gmt":"2026-02-08T21:37:05","slug":"week-197-at-the-digital-service-notes-for-2-6-february","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2026\/02\/08\/week-197-at-the-digital-service-notes-for-2-6-february\/","title":{"rendered":"Week #197 at the Digital Service: Notes for 2\u20136 February"},"content":{"rendered":"\n

Government doesn\u2019t know what good looks like. This is what it seems, at least. Every form is different. There is no consistency. And over 160 portals exist on the federal level alone.<\/p>\n\n\n\n

That\u2019s why we are going all in with guidance on what good practice looks like. <\/p>\n\n\n\n

Extending and improving servicestandard.gov.de<\/h2>\n\n\n\n

Things take a while. But now, several new pieces of guidance have gone live and expanded the handbook section<\/a> of the Service Standard. 3 of them tell readers how to design government forms that work for the users and the providers; forms that are easier to understand and result in lower error rates.<\/p>\n\n\n\n

My colleague Paul started working on them in late autumn when coming off a project and having some \u2018bench time\u2019. He dedicated his time and expertise to the best possible task: creating guidance that summarises what he and his colleagues have learned over the past 3 years working on justice forms and transactional services in other areas.<\/p>\n\n\n\n

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The guidance on \u2018designing forms with clear questions\u2019 is the longest of the 3 newly published pages.It comes with concrete dos and don\u2019ts, backed by real-world examples.The content is much in line with content from UK and US government colleagues.servicestandard.gov.de\/handbuch\/anl…2\/X<\/p>— Martin Jordan (@martinjordan.com)<\/a> 2026-02-08T15:23:07.747Z<\/a><\/blockquote>