{"id":6415,"date":"2026-05-24T23:19:00","date_gmt":"2026-05-24T21:19:00","guid":{"rendered":"https:\/\/verwaltungsgestaltung.de\/notizen\/?p=6415"},"modified":"2026-06-03T20:00:52","modified_gmt":"2026-06-03T18:00:52","slug":"week-212-at-the-digital-service-notes-for-19-22-may","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2026\/05\/24\/week-212-at-the-digital-service-notes-for-19-22-may\/","title":{"rendered":"Week #212 at the Digital Service: Notes for 19\u201322 May"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We launched new things!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We published a new resource!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We blogged about our progress in accessibility!<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Celebrating Global Accessibility Awareness Day<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Usability is accessibility. Accessibility is usability. One isn\u2019t there without the other. And yet, even the public sector seemingly treats it as an afterthought, an annoyance, or a legal risk all too often \u2013\u00a0despite its head start on the private sector in legal and cultural terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This week, we celebrated Global Accessibility Awareness Day or GAAD for short. It was another reminder of how far we\u2019ve come, and how far we still have to go.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Over 80 people from all levels of government joined us for an interactive morning event \u2013 and most stayed for over 3 hours. Organised by the cross-government NExT e. V. network, we collaborated with the ITZBun to make things tangible. We started with a black screen and the screen reader running. It\u2019s still an experience many public servants haven\u2019t had. It was informative.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-bluesky-social wp-block-embed-bluesky-social\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3mmdufzdtm22d\" data-bluesky-cid=\"bafyreifnd4joxu7tz5zzmklrw5qcl4delbynaxjon5d5pxlb4z46udu2bi\"><p lang=\"en\">It\u2019s on!The German public sector gets together for #GAAD to learn about and discuss #accessibility.Hosted by @nextnetz.bsky.social, 72 people (and counting) are in our interactive morning session Director General of @itzbund.bsky.social, Alfred Kranstedt, is kicking it off with an opening note<\/p>&mdash; <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">Martin Jordan (@martinjordan.com)<\/a> <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3mmdufzdtm22d?ref_src=embed\">2026-05-21T07:09:30.599Z<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Alfred Kranstedt, the Director-General of ITZBund, the Federal Information Technology Centre, chaired the event and gave the caring opening remarks. His colleagues Daniel and Marc ran a practical introduction to accessibility testing. Later, participants rated the session highly.<br><br>In her keynote, Professor Dr Erdmuthe Meyer zu Bexten highlighted that we have even regressed on some accessibility success criteria over the last 5 years. It\u2019s mirroring the reporting from BFIT-Bund. They previously found that 0 out of 7,239 tested public sector met all WCAG criteria.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Over 700 people are now using our <a href=\"https:\/\/chromewebstore.google.com\/detail\/simulating-accessibility\/fhdoonhhbnjeckanhpieiiijicdnmnki\">browser extension \u2018Simulating accessibility personas\u2018<\/a>. It runs on Chrome, Edge, Brave and other Chromium browsers. It makes the <a href=\"https:\/\/alphagov.github.io\/accessibility-personas\/\">GOV.UK Accessibility Personas<\/a> easier to set up and use. We just added French and German as additional languages. We also translated the persona profiles and <a href=\"https:\/\/digitalservicebund.usercontent.opencode.de\/accessibility\/barrierefreiheits-personas\/\">launched them on a new website<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-bluesky-social wp-block-embed-bluesky-social\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3mmdu7j26t22d\" data-bluesky-cid=\"bafyreiaqmrqerle2rdxvovxrr4d4ctjjpzm7m7cljhsvns6gckxhxkbvdi\"><p lang=\"en\">It\u2019s Global #Accessibility Awareness Day!For the occasion, we have added 2 more languages to the \u2018Simulating accessibility personas\u2019 browser extension.It now speaks English \ud83c\uddec\ud83c\udde7, French \ud83c\uddeb\ud83c\uddf7, German \ud83c\udde9\ud83c\uddeaGet it here:chromewebstore.google.com\/detail\/simul&#8230;Kudos @joshuanowak.eu for the bulk of work<\/p>&mdash; <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">Martin Jordan (@martinjordan.com)<\/a> <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3mmdu7j26t22d?ref_src=embed\">2026-05-21T07:05:52.179Z<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As part of the 3-hour GAAD session, my colleagues Marion and Joshua ran a cross-government workshop on the personas and extension, and answered related questions. People were eager to try to learn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But just days earlier, though, a German ministry partnered with a federal agency to launch a website that illustrates how terrible things can be. Still, in 2026, in the week colleagues around them celebrate accessibility. It felt like mocking our collective efforts, leaving me in shock. The main interface elements have the lowest colour contrast I\u2019ve seen in quite a while, structural HTML elements are used incorrectly, and the website fails keyboard users. I check daily to see if things improve. They haven\u2019t yet. An accessibility statement is still missing, too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evidently, there is much to do and more to learn. Marion and I <a href=\"https:\/\/digitalservice.bund.de\/blog\/digitale-barrierefreiheit-sicherstellen-wie-wir-praktische-fortschritte-machen\">wrote a new blog post about how we progress<\/a> and how we set up structures at Digital Service. In there, we share how we\u2019re working on new tools to make government services easier to understand. Plain language is often an under-considered aspect of accessibility. So, we will double down on that and continue internal efforts, and then share openly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Growing user research<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From 0 to 8 in just over 2.5 years. And now, we are looking for 3 more user researchers as our sub-discipline continues to grow. User research remains in great demand at DigitalService \u2013 and also the wider public sector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for 2 regular-level and 1 senior-level user researchers to join us. Our work is diverse. It includes operational and strategic responsibilities. User research is vital in discovery work, where we aim to understand the actual problem in a certain domain. User research informs early product as well as policy work, helping us understand what to work on next. It allows us to reframe challenges and tasks we are working on in partnership with federal ministries. In the policy space, it has been informing high-level strategic gap analysis work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">User research is no longer optional when building products and services in the public sector. At the request of the German parliament, with the agreement of all 16 states and by the signature of Minister Wildberger, we have a legal foundation that mandates user research across product and service life cycles. The Service Standard, as set out in DIN SPEC 66336 and standard regulation, requires that we involve citizens and residents in our work, research, document, and prioritise their needs. For that and for our ongoing test-and-learn approach, we need more hands on board.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The special and powerful thing about our work is that we are part of something much bigger. We make government work better for its people. \u201cAccessible and user-friendly for everyone\u201d, as it\u2019s described in the coalition agreement. To achieve this colossal goal, we are working across organisational boundaries and sharing our learnings with the wider public sector. Every month, people from 18 public sector organisations get together to share notes on user research. Recently, we started co-producing the first joint report. Because we are learning much in our service areas spanning justice, parental benefits, and starting a business, which is relevant elsewhere, too.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-1024x682.jpg\" alt=\"A group picture of 9 people, standing together in casual outfits in a modern office setting \u2013 7 women and 2 men, between the late 20s and mid-40s, all are smiling\" class=\"wp-image-5873\" srcset=\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-1024x682.jpg 1024w, https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-300x200.jpg 300w, https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-768x512.jpg 768w, https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-1536x1024.jpg 1536w, https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team-1568x1045.jpg 1568w, https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2026\/01\/User-Research-Team.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This picture is from late-January. My colleague Sonja Wilczek, who has done a terrific job of building the sub-discipline on robust foundations, organised a half-day user research onsite session. We used the hours to discuss the evolving roles of user researchers on teams. We also identified further topics for 2026. Those include working at scale, transforming project data into theme-based knowledge to inform life events work, and amplifying the users\u2019 voice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is plenty of meaningful work ahead of us. People can now learn more about our work and approaches through podcasts, videos, and blog posts. We have more material than ever to inform applicants about our work, way of working and working culture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With 50 people in our discipline soon to be 50, we are the largest design and user research team in the German public sector. We are hoping for strong applications. We understand that our requirement for C1 proficiency in English and German is a barrier.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">Talking about design differences <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">95% of the people we hire come from the private sector. But things aren\u2019t the same, so I wrote a talk about 10 things that are different in the public sector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10 years after my first public-sector design talk at UXcamp Europe in 2016, I decided to give a broader overview of how our work differs from that in the private sector. With over 600 participants, it\u2019s one of the largest barcamps for design and user experience professionals worldwide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s also the most open and welcoming format for pitching a topic, gauging interest, and presenting it. I joined it on its second day on Sunday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Embracing the spontaneous bar camp spirit, I set the alarm for 6:25 am on Sunday to write the talk, pitch it at 10 am, and deliver it at 2 pm.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I titled it: \u2018A different kind: design in the public sector\u2019.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-bluesky-social wp-block-embed-bluesky-social\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"bluesky-embed\" data-bluesky-uri=\"at:\/\/did:plc:cmith4m3qzwqeocqn2ptgwft\/app.bsky.feed.post\/3mmlji2vqjs2z\" data-bluesky-cid=\"bafyreihrwcoww7jl3mcn3jqwq4bhaoviyy7q5suk2ptvleypgjumscbeu4\"><p lang=\"en\">6:25 am alarm \u23f0 to be back for #UXCE26, UX Camp Europe 2026.Again, some 600 people from around the world got together in Berlin for this unique bar camp to discuss design, user experience, and related topics.I\u2019ll pitch a session \u201cA different kind \u2014 design in the public sector\u201d in a second<\/p>&mdash; <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft?ref_src=embed\">Martin Jordan (@martinjordan.com)<\/a> <a href=\"https:\/\/bsky.app\/profile\/did:plc:cmith4m3qzwqeocqn2ptgwft\/post\/3mmlji2vqjs2z?ref_src=embed\">2026-05-24T08:15:06.088Z<\/a><\/blockquote><script async src=\"https:\/\/embed.bsky.app\/static\/embed.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here are the 10 differences I described and evidenced with fresh examples from our work at DigitalService:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>For the greater good<\/li>\n\n\n\n<li>Inclusive, not exclusive<\/li>\n\n\n\n<li>Serious about accessibility<\/li>\n\n\n\n<li>The underlying rulebook: rewritten<\/li>\n\n\n\n<li>Collaboration across organisational borders<\/li>\n\n\n\n<li>Design where decisions are made<\/li>\n\n\n\n<li>Design with systemic complexity, always<\/li>\n\n\n\n<li>Opening up<\/li>\n\n\n\n<li>Copycats encouraged<\/li>\n\n\n\n<li>Growing design capability<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">As we continue to look for people for open roles in user research and content design (see point 10), it\u2019s helpful to set the scene and clarify where things diverge. After the talk, I had several conversations with interested participants. I also spoke with a former applicant, who welcomed some encouragement to reapply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-h-3-font-size\">What\u2019s next<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Next week, I need to return to our 95% finished blog post on delivery principles. At the latest, I want to see it published in early June.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We plan to trial a new format with Head of Product, Clara, and Head of Engineering, Niko, on Wednesday morning. It\u2019s called \u2018product review\u2019, and we will do exactly that: review things in development that are supposed to go live soon-ish. The first thing to review is the website for \u2018Digitale Dachmarke\u2019, the new home for the cross-government brand and design system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, I will work with transformation manager Fabian on bringing the Service Standard peer reviews back on track. Since updating it to version 2, we have only run a single review. Now, we are aiming to do another 3 reviews before mid-autumn. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lastly, I will support Sonja\u2019s work on our paper on digital identity.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a packed week, Martin supported Global Accessibility Awareness Day activities. He published a new blog post on progress in accessibility. He also witnessed the launch of a new resource and the extension of a tool. On Sunday, he also joined UX Camp Europe to give a talk.<\/p>\n","protected":false},"author":1,"featured_media":6416,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-6415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Week #212 at the Digital Service: Notes for 19\u201322 May - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2026\/05\/24\/week-212-at-the-digital-service-notes-for-19-22-may\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/#\\\/schema\\\/person\\\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #212 at the Digital Service: Notes for 19\u201322 May\",\"datePublished\":\"2026-05-24T21:19:00+00:00\",\"dateModified\":\"2026-06-03T18:00:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/\"},\"wordCount\":1405,\"publisher\":{\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Personas-Erweiterung-Ueberblick-3000px-scaled.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/\",\"url\":\"https:\\\/\\\/verwaltungsgestaltung.de\\\/notizen\\\/2026\\\/05\\\/24\\\/week-212-at-the-digital-service-notes-for-19-22-may\\\/\",\"name\":\"Week #212 at the Digital Service: Notes for 19\u201322 May - 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