{"id":673,"date":"2022-12-18T22:46:00","date_gmt":"2022-12-18T21:46:00","guid":{"rendered":"http:\/\/verwaltungsgestaltung.de\/notizen\/?p=673"},"modified":"2023-01-16T17:28:19","modified_gmt":"2023-01-16T16:28:19","slug":"week-33-at-the-digital-service-notes-for-12-16-december","status":"publish","type":"post","link":"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/","title":{"rendered":"Week #33 at the Digital Service: Notes for 12\u201316 December"},"content":{"rendered":"\n<p>You\u2019d think it\u2019s getting to a slower period of the year, but that hasn\u2019t been the case. Not yet. This was the last full week of 2022 for me, though. And I\u2019m looking forward to a little break.<\/p>\n\n\n\n<p>On Thursday, we ran a delivery offsite event for everyone in the design, product and software engineering discipline. After repeatedly seeing the need for deeper discussion in recent weeks and months, the Head of Engineering, Christian, the Head of Product, Magdalena, and I managed to squeeze in a highly interactive day that almost everyone took part in. <\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">Taking the time to talk about how we work<\/h2>\n\n\n\n<p>As the delivery teams at DigitalService almost quadrupled in 2022 \u2013 from 18 to 69 people \u2013 we needed to discuss various topics. We set up a full day in a city mansion in West Berlin with 3 rounds of unconference break-outs, a show &amp; tell, plus some other interactive formats to receive feedback and help people get to know each other better. <\/p>\n\n\n\n<p>Working with several ministries in 6 active projects and even more teams, various people had never met or talked to each other. So we wanted to use the day to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discuss overarching topics touching all disciplines unrelated to the projects<\/li>\n\n\n\n<li>Have a direct exchange within the disciplines<\/li>\n\n\n\n<li>Clarify role distribution between the disciplines<\/li>\n\n\n\n<li>Collect input and give feedback<\/li>\n<\/ul>\n\n\n\n<p>We wanted to hear how we succeeded against our values of working user-centred, agile and insight-driven. And what we should change or improve in 2023.<\/p>\n\n\n\n<p>In the unconference section of the day, we managed to discuss 15 topics for 45 minutes each. The broad range of topics included project work-related ones like domain discovery, dual track (of discovery and delivery), or performance indicators of transformation. Equally important were cultural topics like learning to learn, giving room for quiet people, and meeting culture. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">How much room for iteration is there?<br>Who does domain discovery?<br>Which are the most relevant KPIs for transformation?<br><br>In today\u2019s delivery offsite, designers, engineers, product &amp; transformation managers discussed these &amp; plenty of other things in an unconference &amp; show and tell. <a href=\"https:\/\/t.co\/tn1Xhz6083\">pic.twitter.com\/tn1Xhz6083<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1603446388003463169?ref_src=twsrc%5Etfw\">December 15, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>The show &amp; tell section was the greatest surprise to me. For an hour, people from all 3 disciplines presented for 5 mins or less on anything they had done, tried and wanted to share. We saw a \u2018speedback\u2019 format a team had established, a demo for setting up KPI dashboards, a talk on how to translate a contract into a visual working tree and how one team uses a \u2018riskiest hypothesis finder\u2019.<\/p>\n\n\n\n<p>According to the feedback received, many left the day and space fulfilled and inspired, which justifies an investment day like this. <\/p>\n\n\n\n<p>A different kind of investment was our first regular accessibility introduction as part of the extended onboarding week. Nadine and I iterated and improved it from the dry run 2 weeks ago. We made it more interactive by adding a second short hands-on exercise. More exercises might follow in the near future. But I\u2019m particularly keen on making assistive technologies tangible for training participants. I\u2019m also glad adding this new part to the onboarding week was such a piece of cake. Once proposed, everyone just nodded and wanted to see it happen. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">As part of the new-starter onboarding at <a href=\"https:\/\/twitter.com\/DigitalServBund?ref_src=twsrc%5Etfw\">@DigitalServBund<\/a>, <a href=\"https:\/\/twitter.com\/stadine?ref_src=twsrc%5Etfw\">@Stadine<\/a> &amp; I added an <a href=\"https:\/\/twitter.com\/hashtag\/accessibility?src=hash&amp;ref_src=twsrc%5Etfw\">#accessibility<\/a> module and ran it this morning.<br><br>It shows every new employee\u2014whatever their discipline\u2014why accessibility matters, how we build for accessibility and what everyone can contribute to it. <a href=\"https:\/\/t.co\/BG5gkQAY4u\">pic.twitter.com\/BG5gkQAY4u<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1602279531104317445?ref_src=twsrc%5Etfw\">December 12, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>This round, we had 6 new starting participants. After we mentioned it on the accessibility channel on Slack, various colleagues who have been with the organisation for months or even years reached out, too. So we will open up the 60-minute training to more colleagues in the new year.<\/p>\n\n\n\n<p>This week, I also had further discussions about the service standard \u2013 during the offsite and beyond. Before the Friday deadline, I submitted a talk proposal for the IT Planning Council\u2019s annual conference. My suggested title and scope: \u201cService standard in practice \u2013 establishing agile, user-centred ways of working beyond the online access act\u201d. I spoke at their conference in 2017 and 2018, and it\u2019s time to put my newly acquired lens to good use there.<\/p>\n\n\n\n<p>Also, the Federal government\u2019s National Regulatory Control Council gave the service standard a push in this week\u2019s annual report. In Germany, it was the first organisation associated with the Federal government to <a href=\"https:\/\/medium.com\/public-service-lab\/die-deutschsprachigen-servicestandards-sind-da-24eb1abc3138\">prominently demand a service standard in 2016 and then drafted a version in its 2018 annual report<\/a>. So it has a track record of arguing for a more potent standard following international examples. This time, it asked for the standard to be turned into a statutory instrument. That would push things further than any other country, including the United Kingdom.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">\u201cRaising the <a href=\"https:\/\/twitter.com\/hashtag\/ServiceStandard?src=hash&amp;ref_src=twsrc%5Etfw\">#ServiceStandard<\/a> to the rank of a statutory instrument or at least of an administrative directive &amp; requiring its binding application should be subject of online access law\u2019s version 2.0\u201d<br>\u2014Germany\u2019s National Regulatory Control Council  <a href=\"https:\/\/twitter.com\/NKR_Bund?ref_src=twsrc%5Etfw\">@NKR_Bund<\/a>, in its annual report <a href=\"https:\/\/t.co\/YJVUY6tRo1\">pic.twitter.com\/YJVUY6tRo1<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1602753038879522822?ref_src=twsrc%5Etfw\">December 13, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>On a more lightweight note: Our teams received a few new stickers. The one for the \u2018BundesIdent\u2019 digital identity app is extra cute. It\u2019s an anthropomorphic ID card resembling some of the illustrations for error screens in the app, which hopefully no one ever sees. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Sticker styles at <a href=\"https:\/\/twitter.com\/DigitalServBund?ref_src=twsrc%5Etfw\">@DigitalServBund<\/a> are diversifying.<a href=\"https:\/\/twitter.com\/jerdesign?ref_src=twsrc%5Etfw\">@JerDesign<\/a>\u2019s stickers for the public health authority \u2018Agora\u2019 ? and the launch of the \u2018BundesIdent\u2019 app ? are superb and my latest favourites ?? <a href=\"https:\/\/t.co\/AHborwsekd\">pic.twitter.com\/AHborwsekd<\/a><\/p>&mdash; Martin Jordan ? ? @martinjordan@mastodon.social (@Martin_Jordan) <a href=\"https:\/\/twitter.com\/Martin_Jordan\/status\/1602574041256116224?ref_src=twsrc%5Etfw\">December 13, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Before the end of the year, I want us to talk about the visual culture we have built over the past few months.<\/p>\n\n\n\n<h2 class=\"has-h-3-font-size wp-block-heading\">What\u2019s next<\/h2>\n\n\n\n<p>In my last couple of working days for 2022, I\u2019ll continue with feedback sessions, progress that blog post and sort out some other loose ends.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Week 33 was another busy one at Digital Service. Martin co-organised and co-ran a delivery offsite day for everyone in the design, engineering and product management profession. He also offered the new accessibility onboarding module for the first time.<\/p>\n","protected":false},"author":1,"featured_media":675,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,7],"tags":[],"class_list":["post-673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","category-weeknote","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Week #33 at the Digital Service: Notes for 12\u201316 December - Verwaltungsgestaltung \u2022 Notizen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/\"},\"author\":{\"name\":\"Martin Jordan\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#\/schema\/person\/701c6d4d31c2f752efcdb1c45fb7a25d\"},\"headline\":\"Week #33 at the Digital Service: Notes for 12\u201316 December\",\"datePublished\":\"2022-12-18T21:46:00+00:00\",\"dateModified\":\"2023-01-16T16:28:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/\"},\"wordCount\":855,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/#organization\"},\"image\":{\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/wp-content\/uploads\/2022\/12\/Offsite-December-2022.jpg\",\"articleSection\":[\"English\",\"Weeknote\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/\",\"url\":\"https:\/\/verwaltungsgestaltung.de\/notizen\/2022\/12\/18\/week-33-at-the-digital-service-notes-for-12-16-december\/\",\"name\":\"Week #33 at the Digital Service: Notes for 12\u201316 December - 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