At Service Design Drinks Berlin, Sabrina Feuerherd, designer at the Federal government’s DigitalService, talked about designing better services by changing how laws are made.
Her working thesis is that user-centred digital services require digital-ready laws requiring digital-ready legislation. Legislators need to work with digital service delivery in mind to enable that.
She and her team have created 5 cornerstones for legislators to use. Following her talk, participants could use the cornerstones to how a fictional law around a dog registers could consider digital service delivery from the start.
Sabrina’s presentation has been recorded and made available by the organisers: