At Creative Bureaucracy Festival 2023, we ran an open panel discussion on the long slog of public service transformation. The video recording of the 50-minute conversation is now available on YouTube.
The event description read:
A discussion with panellists from different international government organisations to talk about the years-long experience of changing government bit by bit, day by day. Public service design takes a long time, slowly chipping away at institutional bureaucracy.
My colleague Kara skillfully moderated the conversation with
- Laurence Berry – Komo International, United Kingdom
- Marco Maria Pedrazzo – Department for digital transformation, Italy
- Ülly Enn – Ministry of Education and Research, Estonia
- plus members of the audience
The event took place as a fishbowl-style session track where audience members could join in the discussion based on the topic at hand.