5.5 years after the biggest International Design in Government event in Rotterdam, we returned to the Netherlands. Once again, some 700+ colleagues from all over the world got together – this time in Amsterdam. It was the second big partnership between the Dutch User Needs First community and the International Design in Government community.
Digital Service and work from Germany were well represented at the 3-day event.
We were involved in:
- 2 panels
- 2 keynotes
- 2 talks
- 1 podcast
I recorded the keynotes and talks. The panels, which Charlotte took part in, were not recorded, unfortunately. I understand that the podcast will be published shortly.
My colleagues Marlene and Sonja gave an in-detail recap of 2 years of work on the access to justice service transformation. For 1 hour, they shared how they aim to make the German justice system more user-centred. They presented their viewpoint on digitalising legal aid and reported how their scope continues to grow.
An hour later, designer Paul Pistorius shared his triangle of success. He presented a version of the talk that had already been presented at Form Fest with engineer Julian. The talk presents a model of stakeholder and user inclusion in the form design process. It also summarises learnings from work on tax forms and justice forms.
Closing day 2 of the conference, Digital Service’s CPO Stephanie gave a keynote on the ‘change through delivery’ approach we have followed for the past few years. The big stage talk mentions various pieces of work built on work from other countries and extended on it.
In the opening talk Kara and I gave on international day, we also mentioned various pieces of work underway in German government.