Author: Martin Jordan

After waiting for months, Martin was delighted to learn that the minister had signed the Service Standard-related regulation. Within the coming days, it would come into partial effect, giving the ongoing communication and support efforts a vital impetus. Martin participated in a company offsite and co-hosted a workshop there. He also talked to French counterparts during the week.

Travelling to Edinburgh, Martin attended the annual ‘Service Design in Government’ conference. There, he co-ran a workshop on the barriers to end-to-end service design. He also did an interview with a UN think tank and an Irish design podcaster during the week.

For 2 days, Martin supported service design training in his week 176 at Digital Service. That came with a little epiphany on how to evolve and bundle the training with other activities. He was also preparing for a visit from a senior official and a conference workshop.

In week 175 at Digital Service, Martin facilitated a service pattern collection exercise among the design team to steer some vital alignment work for the justice service platform and beyond. Among other things, he also designed a little poster for an upcoming guest talk.

Martin went to record another podcast on the Service Standard in his week 174 at Digital Service. He also wrote a talk on rapid prototyping and participated in kick-off workshops for new work.

In week 173, Martin returned to the ministry for digital for a workshop and became a house tour guide. He also interviewed service designers, planned workshops, talks and a meetup.

In week 172, Martin recorded a video to promote the Service Standard and participated in a usability test for the standard’s new website. He also helped co-develop a prototype for a website introducing the cross-government umbrella brand.

In week 171, Martin helped sketch and prototype a unified service experience across touchpoints, including various basic components. He also worked on the first peer review report against the new Service Standard.

Week 170 was a shorter one for Martin. He spent time with prospective new projects, hiring preparations and working on the never-finished discipline pages.