Autor: Martin Jordan

In week #153 at Digital Service, Martin visited the DigitalAgentur Brandenburg, participated in a Service Standard content workshop, and wrapped up the latest Service Gazette.

Martin went westwards in his week 152 to attend the annual congress of the IT Planning Council in Hanover. He also witnessed another justice service going live and put in a 3-day vacation and weekend shift to get the latest Service Gazette to the finishing line.

In week 151, Martin met with senior executives of GovTech Singapore. He did some hands-on work related to Service Standard content structure and greeted the new user research operations working student. Martin also recorded bits for a podcast.

Celebrating week 150 at Digital Service, Martin participated in a Service Standard content kick-off workshop, contributed to ongoing value estimation for service transformation work and planned upcoming community formats.

In his week 149 at Digital Service, the DIN specification underpinning the updated Service Standard for the German government was published. Martin co-ran a meetup on ‘Better voting, better democracy’. He also started planning out the upcoming Service Gazette.

At the end of his week 148 at Digital Service, Martin observed the US counterpart unit 18F getting erased while building on some of their work just days before. He also prepared for the next meetup on ‘Better voting, better democracy’.

The week before the general election in Germany, Martin contributed an article to Süddeutsche Zeitung Dossier comparing current developments in the UK and the US, reflecting on what Germany’s new government can learn from it. He also worked on objectives for the first six months and how the updated Service Standard should look.

Week 146 at Digital Service allowed Martin to co-run segments of the Introduction to Service Design training after a 1-year break. Martin also had the chance to talk about user-centred design during a gathering of the Digital Council of the Federal State of Sachsen-Anhalt.

In week 145, Martin worked on a skill framework for content design, sketched future Service Standard touchpoints and dwelled on the polar opposite approaches to digital government that the UK and US currently offer.