On 13 June, CityLAB Berlin hosted the second public sector innovation meetup together with the Digital Service. 3 international speakers shared their work under the topic “Borderless challenges, exponential opportunity”.
Wrapping up the work on the digital identity service component, Martin spent time in user research sessions and reviewed related material in week 60 at Digital Service. He also got the kick-off meeting for his new cross-public sector community of practice on user-centred design announced.
Martin’s week 59 at Digital Service was dense and intense. He got the long-mentioned Service Standard blog post and team self-reports out, co-ran a meetup and helped run a fish bowl conversation as part of the Creative Bureaucracy Festival.
Martin’s week 58 at Digital Service was short. He worked from London for only 2 days and put a focus on community-related work. He also finished the draft for the cross-discipline objectives for the quarter.
Finishing May and week 57, Martin engaged in cross-organisational exchange about user research practice and helped welcome and say farewell to colleagues.
In week 56 at Digital Service, Martin – with massive help from service designer Maria – finished a proposal for an all-new cross-public sector community of practice on user-centred design. Martin spent more time on Service Standard-related communication and prepared activities around the Creative Bureaucracy Festival in mid-June.
In week 55 at Digital Service, Martin helped to review the organisational objectives and key results – which he finally put on a poster now, too. He prepared Service Standard self-reports and a related blog post for publication and also reached out to user researchers across the public sector for some exchange.
Martin’s week 54 at Digital Service included 2 workshops on applying the Service Standard, an international call on digital wallets and talking about GDS’s history and achievements in the UK.
Marking his first year at Digital Service, Martin reflects on the time and potential impact made so far. He also welcomed the first in-house user researcher, discussed cross-organisational user research ops collaboration and invited to an internal round table on shared web components.
Completing his 52nd week at Digital Service, Martin reflects on the long slog of public service design, why things are hard and how to cope. He works with colleagues to discuss this at several upcoming events. Also, values and principles got quite some space this week.