Kicking off 2026 for the user research sub-discipline, Martin participated in a half-day onsite to look back and ahead. In week #195, he also co-facilitated a 2-day workshop on a substantial Service Standard extension with colleagues from all levels of government and from across Germany.
Author: Martin Jordan
Week #194 at the Digital Service: Notes for 12–16 January
In Martin’s first full working week, he participated in a 2-day leadership offsite, interviewed more service design candidates and prepared new publications.
Week #191 at the Digital Service: Notes for 22–26 December
In his last post for 2025, Martin used time in his week 191 to review his 25 hopes for the year.
Week #190 at the Digital Service: Notes for 15–19 December
In his week 190 at Digital Service, Martin wrapped up work for 2025. He got a blog post on service thinking and service design work out and puts these activities in the context of the modernisation agenda of the Federal government.
Week #189 at the Digital Service: Notes for 8–12 December
In week 189, Martin saw a pending blog post on his international community work published, and he progressed another on service design in German government. He was in a kick-off workshop for new work adjacent to the Service Standard.
Week #188 at the Digital Service: Notes for 1–5 December
Martin went to Paris in week #188 to join a life events workshop at the OECD. He also ran an afternoon session on his discipline on AI.
Week #187 at the Digital Service: Notes for 24–28 November
After supporting the cross-government identity and design system since April, Martin co-hosted a 2-hour interactive session with public servants from all over Germany. Martin also co-hosted an international call on service patterns and a cross-government user research gathering. He also visited the policy team responsible for digital identity common components to discuss the binding Service Standard.
Vortrag: Gute Digitalisierung braucht gute Laune!
Dr. Katharina Große vom Staatsministerium Baden-Württemberg sprach auf dem Public Service Lab 2025 in Wiesbaden über die innere Verwaltungstransformation, die nötig ist, damit Digitalisierung endlich gelingt. Sie stellte ihre praktische Arbeit im TränsformerHub_bw vor.
Week #186 at the Digital Service: Notes for 17–21 November
Introducing the Service Standard to service owners and designers in the city-state of Hamburg in more detail, Martin travelled there on Tuesday. He also opened service design roles and had conversations with colleagues at the European Commission and the OECD.
Vortrag: Besser machen – mehr Qualität für unsere Services
Am 14. November sprachen Dr. Katrin Dribbisch, Martin Jordan und Simone Carrier beim Public Service Lab Day 2025 darüber, wie der neue verbindliche Servicestandard hilft, die Qualität von Verwaltungsservices merklich zu erhöhen – und wie das konkret angegangen werden kann.