Author: Martin Jordan

Service Standard work continued in Martin’s week 197, with more guidance published, more interaction design and content support arriving, and service quality work soon involving citizen workshops. Martin also completed service design interviews and is now preparing another role opening.

Martin spoke with representatives from several states and larger municipalities who were curious about the Service Standard. He also participated in 3 separate 2026 planning and roadmapping sessions – with teams and the design & user research discipline leadership team.

Kicking off 2026 for the user research sub-discipline, Martin participated in a half-day onsite to look back and ahead. In week #195, he also co-facilitated a 2-day workshop on a substantial Service Standard extension with colleagues from all levels of government and from across Germany.

In Martin’s first full working week, he participated in a 2-day leadership offsite, interviewed more service design candidates and prepared new publications.

Martin didn’t work yet in his week 192 at DigitalService, but he wrote down some 26 hopes for 2026.

In his last post for 2025, Martin used time in his week 191 to review his 25 hopes for the year.

In his week 190 at Digital Service, Martin wrapped up work for 2025. He got a blog post on service thinking and service design work out and puts these activities in the context of the modernisation agenda of the Federal government.

In week 189, Martin saw a pending blog post on his international community work published, and he progressed another on service design in German government. He was in a kick-off workshop for new work adjacent to the Service Standard.

Martin went to Paris in week #188 to join a life events workshop at the OECD. He also ran an afternoon session on his discipline on AI.

After supporting the cross-government identity and design system since April, Martin co-hosted a 2-hour interactive session with public servants from all over Germany. Martin also co-hosted an international call on service patterns and a cross-government user research gathering. He also visited the policy team responsible for digital identity common components to discuss the binding Service Standard.