Dr. Katharina Große vom Staatsministerium Baden-Württemberg sprach auf dem Public Service Lab 2025 in Wiesbaden über die innere Verwaltungstransformation, die nötig ist, damit Digitalisierung endlich gelingt. Sie stellte ihre praktische Arbeit im TränsformerHub_bw vor.
Author: Martin Jordan
Week #186 at the Digital Service: Notes for 17–21 November
Introducing the Service Standard to service owners and designers in the city-state of Hamburg in more detail, Martin travelled there on Tuesday. He also opened service design roles and had conversations with colleagues at the European Commission and the OECD.
Vortrag: Besser machen – mehr Qualität für unsere Services
Am 14. November sprachen Dr. Katrin Dribbisch, Martin Jordan und Simone Carrier beim Public Service Lab Day 2025 darüber, wie der neue verbindliche Servicestandard hilft, die Qualität von Verwaltungsservices merklich zu erhöhen – und wie das konkret angegangen werden kann.
Week #185 at the Digital Service: Notes for 10–14 November
In week 185, Martin went to the city of Wiesbaden, the state capital of Hesse, to co-run the annual Public Service Lab Day. He gave a talk about the Service Standard to local and state government colleagues. Additionally, he conducted 2 workshops on the cross-government identity and design system.
Week #184 at the Digital Service: Notes for 3–7 November
Martin had a busy week #184: publishing a blog post on the design system strategy, co-running a Service Standard application workshop with local government, inspecting the sludge audit tool, and giving a talk on technology shifts to public bank executives.
Week #183 at the Digital Service: Notes for 27–31 October
Recovering from the annual round of COVID, Martin saw 2 blog posts getting ready for publication. He took a moment to reflect on the state of blogging and how to address some issues. Martin also looked at formalising internal accessibility procedures and staffing new projects.
Week #182 at the Digital Service: Notes for 20–24 October
While in Paris, Martin took the opportunity to exchange ideas on assessing service quality and measuring user experience at the OECD headquarters. Earlier in the week, Martin co-ran a local meetup on ‘visualising data’ and participated in an accessibility bug-busting session.
Week #181 at the Digital Service: Notes for 13–17 October
Rushing down to the Bauhaus City of Dessau, Martin joined the 12th meeting of the Digital Council of his home state. Digital Service also celebrated its 5th birthday on the same day with a smallish gathering and speeches.
Week #180 at the Digital Service: Notes for 6–10 October
With the ministry’s modernisation agenda in place, Martin unpicked it to understand how it overlaps with his teams’ current work and where synergies can and should be found.
Week #179 at the Digital Service: Notes for 29 September–3 October
As the Service Standard regulation came into effect this week, Martin co-led a workshop at the Smart Country Convention to introduce more people to it and understand their potential challenges with it. Martin also welcomed a team member.