Kategorie: Weeknote

In only 3 working days in week 65 at Digital Service, Martin got a few things done. He continued talking about the Service Standard inside and outside of the organisation, covering improvements, related training, reviews and reporting.

The values of the Digital Service are now manifested in handy stickers – available on vinyl, slides, Slack and Miro. Martin put them to good use in his week 64 at Digital Service while working on Service Standard reporting.

In week 63 at Digital Service, Martin participated in an internal accessibility check. He spent 1.5 days in various workshops and joined a lunch conversation on resilience.

In week 61, Martin co-ran an international call on digital certificates and wallets and supported the first regular monthly cross-public sector user research exchange. He also continued to wrangle with the Service Standard and its implementation.

Wrapping up the work on the digital identity service component, Martin spent time in user research sessions and reviewed related material in week 60 at Digital Service. He also got the kick-off meeting for his new cross-public sector community of practice on user-centred design announced.

Martin’s week 59 at Digital Service was dense and intense. He got the long-mentioned Service Standard blog post and team self-reports out, co-ran a meetup and helped run a fish bowl conversation as part of the Creative Bureaucracy Festival.

Martin’s week 58 at Digital Service was short. He worked from London for only 2 days and put a focus on community-related work. He also finished the draft for the cross-discipline objectives for the quarter.

Finishing May and week 57, Martin engaged in cross-organisational exchange about user research practice and helped welcome and say farewell to colleagues.

In week 56 at Digital Service, Martin – with massive help from service designer Maria – finished a proposal for an all-new cross-public sector community of practice on user-centred design. Martin spent more time on Service Standard-related communication and prepared activities around the Creative Bureaucracy Festival in mid-June.

In week 55 at Digital Service, Martin helped to review the organisational objectives and key results – which he finally put on a poster now, too. He prepared Service Standard self-reports and a related blog post for publication and also reached out to user researchers across the public sector for some exchange.