Week #55 at the Digital Service: Notes for 15–19 May 2023

In week 55 at Digital Service, Martin helped to review the organisational objectives and key results – which he finally put on a poster now, too. He prepared Service Standard self-reports and a related blog post for publication and also reached out to user researchers across the public sector for some exchange.

Week #53 at the Digital Service: Notes for 1–5 May 2023

Marking his first year at Digital Service, Martin reflects on the time and potential impact made so far. He also welcomed the first in-house user researcher, discussed cross-organisational user research ops collaboration and invited to an internal round table on shared web components.

Week #52 at the Digital Service: Notes for 24–28 April 2023

Completing his 52nd week at Digital Service, Martin reflects on the long slog of public service design, why things are hard and how to cope. He works with colleagues to discuss this at several upcoming events. Also, values and principles got quite some space this week.

Week #47 at the Digital Service: Notes for 20–24 March 2023

In week 47 at the Digital Service, Martin could not stop talking about the Service Standard and how its consistent application would increase public service quality in Germany and reduce the likelihood of service failures. He co-ran an international community call, announced a new local Berlin public sector meetup while missing most of Services Week 2023.

Week #45 at the Digital Service: Notes for 6–10 March 2023

Martin’s week 45 at the Digital Service included a public holiday: International Women’s Day. For that occasion, the design and comms team contributed to a Women Who Code meetup. Otherwise, Martin looked into team diversity data collection and spent time with community activity planning.