Martin bade farewell to a colleague in user research, presenting a custom gift. He also finished a draft on naming government services and had conversations about improving shared components in his week 224.
Week #223 at the Digital Service: Notes for 3–7 August
Martin worked on his autumn talks on policy and service design in week 223 at Digital Service. He also did accessibility testing, participated in a workshop on civic ledgers and joined the quarterly planning for the Service Standard.
Week #222 at the Digital Service: Notes for 27–31 July
Martin joined the Service Standard team’s onsite in his week 222. He also invited people to upcoming training, worked on guidance and helped prepare peer reviews. He furthermore met with the accessibility testing team of the Federal Information Technology Centre.
Week #221 at the Digital Service: Notes for 20–24 July
In week 221, Martin returned to work after a short summer vacation week. He worked with the now much larger Service Standard team on guidance, an interactive learning feature, peer reviews, and community engagement.
Week #219 at the Digital Service: Notes for 5–10 July
Before his summer vacation, Martin collaborated with colleagues from the user-centred design sub-disciplines for an educative lunch-and-learn format. Out of personal context, he also reflected on the work that Digital Service does to ensure trust in government and the state in digital spaces.
Week #218 at the Digital Service: Notes for 29 June–2 July
In week 218 at Digital Service, Martin participated in the presentation of a paper on common digital identity components and how they work in practice, a document co-created and co-presented by user researchers from 7 public sector organisations. Martin also worked on training, supported a qualitative study, and discussed spend controls.
Week #217 at the Digital Service: Notes for 22–26 June
Week 217 brought the design and user research discipline together for the yearly summer offsite. Consisting of almost 50 people now, the discipline is bigger than ever, which demanded some collective reflection and sensemaking. During the week, Martin reviewed a cross-government paper in the making, pitched the open roles at a meetup and continued to interview candidates.
Talk: From legacy data to public infrastructure
Service Design Drinks Berlin discussed ‘Transforming the public sector’ at its May 2026 event. It was hosted in Wikimedia’s community space. Senior designer Nadine Stammen gave a talk about moving ‘From legacy data to public infrastructure’.
Vortrag: Services, die funktionieren und Vertrauen schaffen
Auf der CityLAB Sommerkonferenz 2026 sprachen Thomas Bendig vom Digitalministerium und Martin Jordan vom DigitalService über die digitale Dachmarke und den Servicestandard. In ihrem Vortrag zeigen sie auf, wie mit beiden Ansätzen im Kombination gute Services entstehen und Vertrauen in den Staat geschaffen werden kann.
Week #216 at the Digital Service: Notes for 15–19 June
Martin was away for 2 days at a leadership offsite during his week 216 at Digital Service. He participated in the annual salary cycle workshop and received useful training. He also got a blog post about the delivery principles published, and interviewed more candidates for open roles.